Website
Install App
Toll Free Numbers
1-866-695-2511
(For Customer Support)
1-866-939-8039
(Digital Banking / Access support)
Contact Number
1-787-725-2511
(Alternate Customer Support)
IVRS Menu: 1-866-695-2511
- Press 1: For 1FirstBank loan payments
- Press 2: For information about your deposit account and visa or mastercard debit card
- Press 3: For auto loan or leasing
- Press 4: For credit card
- Press 5: For mortgage
- Press 6: For personal loan
- Press 7: For technical support with telephone banking, online banking or mobile banking
- Press 8: To register for telephone banking
- customercare@firstbank.com (For Customer Care)
Quick Links
Important Contact Details
| Sr.No. | Department | Contact Details | Timing |
|---|---|---|---|
| 1 | Digital Banking | 787-725-2511, 1-866-695-2511, customercare@firstbank.com |
- |
| Credit Cards | |||
| 2 | Customer Care | 787-701-2265, 1-855-701-2265 (Toll Free) | Monday through Sunday from 6:00 a.m. to 12:00 a.m. |
| 3 | Sales | 787-282-1105, 1-855-382-1105 (Toll Free) | Monday through Friday from 8:00 a.m. to 6:00 p.m. Saturdays from 9:00 a.m. to 1:00 p.m. Sundays (closed) |
| 4 | Make your Payments | 787-282-6385 (Current) Address: Attn: Credit Cards PO Box 11865 San Juan PR 00910-3865 |
- |
| Mortgage | |||
| 5 | Customer Care | 1-800-983-4120, 787-283-4120 | Monday through Friday from 8:00 a.m. to 3:00 p.m. |
| 6 | Sales | 1-866-910-8100, 787-760-8100 | Monday through Friday from 8:00 a.m. to 6:00 p.m. Saturdays from 9:00 a.m. to 1:00 p.m. Sundays (closed) |
| 7 | Make Your Payments | 787-283-4120 Address: Attn: Credit Cards PO Box 11865 San Juan PR 00910-3865 |
- |
| Insurance | |||
| 8 | Customer Care | 787-292-4380 | Monday through Friday, from 8:00 a.m. to 5:00 p.m. Saturday and Sundays (closed) |
| 9 | Make your Payments | 787-292-4380 Address: Attn: FirstBank Insurance Agency PO Box 9146 San Juan, PR 00908-0146 |
- |
| Personal Loan | |||
| 10 | Customer Care | 787-282-2800, 1-800-981-8000 (toll free) | Monday through Friday, from 8:00 a.m. to 6:00 p.m. Saturdays, from 9:00 a.m. to 1:00 p.m. Sundays (closed) |
| 11 | Sales | 787-725-2511 | Monday through Thursday, from 6:00 a.m. to 8:00 p.m. Fridays, from 8:00 a.m. to 6:00 p.m. Saturdays, from 8:00 a.m. to 5:00 p.m. Sundays (closed) |
| Auto Loan | |||
| 12 | Customer Care | 787-725-2511, 1-866-695-2511 | Monday through Sundays, from 6:00 a.m. to 12:00 a.m. |
| 13 | Sales | 1-340-776-LOAN (5626) (USVI) | Monday through Friday 8:00 a.m. to 6:00 p.m. Saturday from 9:00 a.m. to 1:00 p.m. Sunday (Closed) |
| 14 | Make your Payments | Address: ATTN: Consumer Credit FirstBank Puerto Rico, PO Box 9146, San Juan, PR 00908 | - |
Address
1FirstBank
PO Box 9146 San Juan,
PR 00908-0146
Contact No.: 1 (866) 456-2265
Routing Number: 221571473
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