Website
Install App
Toll Free Numbers
1-800-237-6639
(For Customer Support)
Quick Link
Important Contact Details
| Sr.No. | Location/Name | Contact Details |
|---|---|---|
| Group Booking | ||
| 1 | Argentina | 0 800 888 2276 |
| 2 | Brazil | 0 800 891 7512 |
| 3 | Chili | 800 392 674 |
| 4 | Colombia | 01 800 952 0533 |
| 5 | Costa Rica | 0 800 052 1447 |
| 6 | Ecuador | 01 800 000 227 |
| 7 | Savior | 800 6105 |
| 8 | Guatemala | 1 800 835 0269 |
| 9 | Honduras | 800 2791 9025 |
| 10 | Nicaragua | 001 800 226 0294 |
| 11 | Panama | 000 800 052 1373 |
| 12 | Peru | 0 800 767 50 |
| 13 | Dominican Republic | 1 888 760 0141 |
| 14 | France | 0800 916 754 |
| 15 | England | 0800 977 5533 |
| 16 | Ireland | 1800 855 474 |
| 17 | Spain | 900 995 282 |
| 18 | Netherlands | 0800 0224 008 |
| 19 | United States | 1 800800 9999 , amgroups@aeromexico.com |
| Travel Insurance | ||
| 20 | Mexico | 81 1223 0430 |
| 21 | Worldwide | +52 81 1223 0430 (Fees May Apply) |
| Car Rental | ||
| 22 | Hertz | 1-800-654-4173 |
Lost/Delayed/Damaged Baggage
- For any query/complaint regarding lost/delayed and damaged baggage you can mail at amluggage@aeromexico.com .
- You can also fill this Baggage Complaint Form .
Global Contact Details
| Sr.No. | Location | Contact No. |
|---|---|---|
| 1 | US and Canada Agencies | 1-877-262-0455 |
| 2 | US and Canada Groups | 1-800-800-9999 |
| 3 | US and Canada AM Contigo | 1-855-332-1455 |
| 4 | Mexico | (55) 5133 4000 |
| 5 | Other cities in Mexico | 0155 5133 4000 |
| 6 | Argentina | 0 800 2667 102 |
| 7 | Belize | 00 1800 0162143 |
| 8 | Brazil | 0800 891 7512 |
| 9 | Chile | 800 392 674 |
| 10 | China | 86 21 6466 8099 |
| 11 | Colombia | 1 800 0114 687 |
| 12 | Costa Rica | 0 800 052 1447 |
| 13 | Ecuador | 1 800 000 227 |
| 14 | El Salvador | 800 61 05 |
| 15 | France | 0800 916 754 |
| 16 | Guatemala | 1 800 835 0269 |
| 17 | Honduras | 800 2791 9025 |
| 18 | Italy | 800 147 484 |
| 19 | Japan | 0120 503 712 |
| 20 | Nicaragua | 001 800 2260294 |
| 21 | Netherlands | 0800 0224008 |
| 22 | Panama | 800 052 1373 |
| 23 | Peru | 0 800 745 36 |
| 24 | Rep. Dominicana | 1 888 7600 141 |
| 25 | Rep. of Ireland | 1800 855 474 |
| 26 | Spain | 900 995 282 |
| 27 | South Corea | 82 1670 9139 |
| 28 | United Kingdom | 0800 9775 533 |
| 29 | Venezuela | 800 162 7351 |
Ticket Offices Contact Details
| Sr.No. | City/Country | Contact No. | Timing | Address | |
|---|---|---|---|---|---|
| Africa | |||||
| 1 | South Africa | 27 11 781-2111 | - | Mon-Fri, 9am-7pm | Building 1 Unit F4 Greenstone Hill Office Park Randburg Johannesburg Sur Africa |
| Asia | |||||
| 2 | China | - | - | Mon-Fri, 9am-7pm | 7/F Building Allied Kajima 138 Gloucester Road Wanchai |
| 3 | Korea | +82 1670 9139 | amgroup@aeromexico.co.kr | Mon-Fri, 9am-6pm | 1901-1, 19F, Coryo Daeyungak Tower, 97 Toegye-ro, Jung-gu, Seoul, Korea (04535) |
| 4 | India | +52 55 5133-4027 | amgsasupport@aeromexico.com , Group support: amgroupagent2@aeromexico.com |
9am-10pm ET | - |
| 5 | Israel | +972 3 560 1616, Fax: +972 3 560 1636 |
sales@discover-israel.com | - | Discover the World - Israel, Tel Aviv |
| 6 | Indonesia | +52 55 5133-4027 | amgsasupport@aeromexico.com , Group support: amgroupagent2@aeromexico.com |
9am-10pm ET | - |
| 7 | Tokio | 0570-783-057 | amtokyoreservation@aeromexico.com | - | - |
| 8 | Malaysia | +52 55 5133-4027 | amgsasupport@aeromexico.com , Group support: amgroupagent2@aeromexico.com |
9am-10pm ET | - |
| 9 | Singapore | +52 55 5133-4027 | amgsasupport@aeromexico.com , Group support: amgroupagent2@aeromexico.com |
9am-10pm ET | - |
| 10 | Taiwan | +52 55 5133-4027 | amgsasupport@aeromexico.com , Group support: amgroupagent2@aeromexico.com |
9am-10pm ET | - |
| Europe | |||||
| 11 | Austria | - | - | Mon-Fri, 9am-5pm | - |
| 12 | Belgium | 0031800 0224008 (Press 7 for service in English or French) | Call Center: amcallcenternl@aeromexico.com , Group Department: amamsgroups@aeromexico.com , Customer Relations: amcustomersupport@aeromexico.com |
- | - |
| 13 | Croatia | +52 55 5133-4027 | amgsasupport@aeromexico.com , Group support: amgroupagent2@aeromexico.com |
9am-10pm ET | - |
| 14 | Denmark | +52 55 5133-4027 | amgsasupport@aeromexico.com , Group support: amgroupagent2@aeromexico.com |
9am-10pm ET | - |
| 15 | Slovnia | +52 55 5133-4027 | amgsasupport@aeromexico.com , Group support: amgroupagent2@aeromexico.com |
9am-10pm ET | - |
| 16 | Spain | (+34) 900 995 282 | - | Mon-Sun: 5-1:35pm, and 7:35am-10:35pm | Adolfo Suarez Airport T1 Madrid-Barajas Invoice in counters 161 - 173. |
| 17 | France | 0 800 916 754 | - | Mon-Sun: 9am-9pm | Charles de Gaulle Airport Terminal 2E |
| 18 | Finland | +52 55 5133-4027 | amgsasupport@aeromexico.com , Group support: amgroupagent2@aeromexico.com |
9am-10pm ET | - |
| 19 | Germany | General Sales Agent: +49 (0)69-209776-56 | aeromexico@friends-world.com , Call Center: amgsasupport@aeromexico.com , Customer Relations: amcustomersupport@aeromexico.com , Groups: amgroupagent2@aeromexico.com |
Mon-Fri, 9am-5pm | - |
| 20 | Greece | 30210 965 2322 | - | Mon-Fri, 9am-7pm | Kyprou Avenue, Argyroupolis |
| 21 | Netherlands | 0800 0224008 | Group Department: amamsgroups@aeromexico.com , Customer Relations: amcustomersupport@aeromexico.com |
- | Schiphol Airport. Ticket desk Departure 3 |
| 22 | Hungary | +52 55 5133-4027 | amgsasupport@aeromexico.com , Group support: amgroupagent2@aeromexico.com |
9am-10pm ET | - |
| 23 | Iceland | +52 55 5133-4027 | amgsasupport@aeromexico.com , Group support: amgroupagent2@aeromexico.com |
9am-10pm ET | - |
| 24 | Middle East | +52 55 5133-4027 | amgsasupport@aeromexico.com , Group support: amgroupagent2@aeromexico.com |
9am-10pm ET | - |
| 25 | Italy | General Sales Agent: +39.06.4985661 Call Center: +52 (55) 5133-4027 |
aeromexico@spazio.aero , Call Center: amgsasupport@aeromexico.com , Group Quotation: amgroupagent2@aeromexico.com , Customer Relations: amcustomersupport@aeromexico.com |
Mon-Fri, 9am-1pm, 2pm-6pm | - |
| 26 | Norway | +52 55 5133-4027 | amgsasupport@aeromexico.com , Group support: amgroupagent2@aeromexico.com |
9am-10pm ET | - |
| 27 | Poland | +52 55 5133-4027 | amgsasupport@aeromexico.com , Group support: amgroupagent2@aeromexico.com |
9am-10pm ET | - |
| 28 | Portugal | 00 351 217618984 | ATR - General Sales Agent: aeromexico@atr.co.pt | Mon-Fri, 9:30am-6:30pm | - |
| 29 | Czech Republic & Slovakia | 420 2 33 311 146 | - | Mon-Fri, 9am-5pm | pod Bastami 276/3160 00 Praha 6 |
| 30 | Romania | 40 213151359, 4021 3079175 | sales@talaviation.ro , ticketing@talaviation.ro |
- | Bulevardul Unirii 72. block J3C, Trs2 Sector 3, Bucharest, Romania |
| 31 | Serbia & Bulgaria | +52 55 5133-4027 | amgsasupport@aeromexico.com , Group support: amgroupagent2@aeromexico.com |
9am-10pm ET | - |
| 32 | Sweden | +52 55 5133-4027 | amgsasupport@aeromexico.com , Group support: amgroupagent2@aeromexico.com |
9am-10pm ET | - |
| 33 | Switzerland | General Sales Agent: +49 (0)69-209776-56, Call Center: +52 (55) 5133-4027 |
aeromexico@friends-world.com , Call Center: amgsasupport@aeromexico.com , Customer Relations: amcustomersupport@aeromexico.com , Groups: amgroupagent2@aeromexico.com |
Mon-Fri, 9am-5pm | - |
| 34 | Turkey | 90 212 806 11 87 | - | Mon-Fri, 9am-6pm | Nef22 E Blok 13. Kat No:194 Atakoy/ İstanbul 34156 |
| North America | |||||
| 35 | New York | - | - | Mon-Sun | Queens, New York 11430 |
| Oceania | |||||
| 36 | Australia | 612 9959 3696 | - | Mon-Fri, 9am-7pm | Discover the World, Suite 2 Level 16 309 Kent Street, Sydney NSW 2000 Australia |
| 37 | NewZealand | +52 55 5133-4027 | amgsasupport@aeromexico.com , Group support: amgroupagent2@aeromexico.com |
9am-10pm ET | - |
| South America & Central America | |||||
| 38 | Bolivia | 591 2 2797068 | - | Mon-Fri, 9am-6pm | Vitruvio 2 Avenue Sanchez Bustamante 7979 5th floor office A, Calacoto La Paz - Bolivia |
| 39 | Brazil | 0800 891 7512 | - | - | - |
| 40 | Ecuador | 593 2 2266893, 593 2 2266894, 593 2 2266895 | - | 9am-5:30pm | Av. Amazonas N34-311 and Av. Atahualpa, Amazonas Financial Building, Floor 6. |
| 41 | Paraguay | (595) 2164 0969 | - | Mon-Fri: 9am-7pm | Las Americas 684 PO Box 1541 Recoleta Luque Paraguay |
| 42 | Peru | 0800 767 50, Telephone Central: 705 1111 |
- | Mon-Fri: 9am-5:30pm | Av. Alfredo Benavides 1579 Edificio Park II, Of. 405, Miraflores. |
| 43 | Panama | +52 55 5133-4027 | amgsasupport@aeromexico.com , Group support: amgroupagent2@aeromexico.com |
9am-10pm ET | - |
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