Website
Install App
Toll Free Numbers
1-800-252-7522
(For Customer Support)
1-877-815-8253
(For Lost & Delayed Baggage)
International Numbers
+1-206-485-4390
(For International Contact Support)
Quick Links
SMS Service
- SMS at 82008 for contact support.
Lost / Damaged / Delayed Baggage And Refund
- For any query/complaint related to lost / damaged / delayed baggage, you can call at 1-877-815-8253 (6:00 am - 10:00 pm PT)
- For refund related query, you can call at 206-392-7722 (9:00 a.m. - 12:00 p.m. and 1:00 p.m. - 4:30 p.m. (PST), You may also fax inquiries to 206-392-7587 or mail at refunds@alaskaair.com .
- If your baggage is delayed more than 5 days, then you have to report it at the airport service baggage offices in the airport.
- If your baggage is lost or delayed, then we will give you compensation of toiletries and clothing until your baggage is found.
- For lost/damaged/delayed baggage, you can fill this Form .
- If you have left something on the board, then you can fill this Form .
- For more information regarding Baggage and Refund .
Airport Baggage Service Offices
Alaska
| Sr No. | City | Contact No. |
|---|---|---|
| 1 | Adak | 907-592-3121 |
| 2 | Anchorage | 907-266-7952 |
| 3 | Barrow | 907-852-8822 |
| 4 | Betdel | 907-543-3905 |
| 5 | Cordova | 907-424-3278 |
| 6 | Dillingham | 907-842-5557 |
| 7 | Dutch Harbor | 907-581-1380 |
| 8 | Fairbanks | 907-474-9100 |
| 9 | Gustavus | 907-697-2203 |
| 10 | Juneau | 907-789-9539 |
| 11 | Ketchikan | 907-225-2158 |
| 12 | King Salmon | 907-246-3372 |
| 13 | Kodiak | 907-487-4363 |
| 14 | Kotzebue | 907-442-3474 |
| 15 | Nome | 907-443-2288 |
| 16 | Petersburg | 907-772-4255 |
| 17 | Prudhoe Bay | 907-659-2584 |
| 18 | Sitka | 907-966-2422 |
| 19 | Wrangell | 907-874-3309 |
| 20 | Yakutat | 907-784-3366 |
Arizona
| Sr No. | City | Contact No. |
|---|---|---|
| 1 | Phoenix | 602-225-5064 |
| 2 | Denver | 303-957-3613 |
| 3 | Steamboat Springs | 970-276-3748 x22238 |
| 4 | Tucson | 520-589-1051 |
California
| Sr No. | City | Contact No. |
|---|---|---|
| 1 | Burbank | 818-841-1054 x2 |
| 2 | Fresno | 559-252-5070 x2 |
| 3 | Los Angeles | 310-342-4425 |
| 4 | Monterey | 831-649-2593 |
| 5 | Oakland | 510-904-0134 x2 |
| 6 | Ontario | 909-657-1413 |
| 7 | Orange County | 949-565-1237 |
| 8 | Palm Springs | 760-323-9600 |
| 9 | Sacramento | 916-877-3154 |
| 10 | San Diego | 619-323-3506 |
| 11 | San Francisco | 650-763-5146 |
| 12 | San Jose | 408-441-5559 |
| 13 | San Luis Obispo | 805-549-0837 x 48264 |
| 14 | Santa Barbara | 805-695-4834 |
| 15 | Santa Rosa | 707-308-2734 |
Florida
| Sr No. | City | Contact No. |
|---|---|---|
| 1 | Fort Lauderdale | 954-359-2884 |
| 2 | Fort Myers | 239-295-6133 |
| 3 | Miami | 786-482-6200 |
| 4 | Orlando | 407-825-3332 |
| 5 | Tampa | 813-676-4923 |
| 6 | Atlanta | 404-731-2397 |
Hawaii
| Sr No. | City | Contact No. |
|---|---|---|
| 1 | Honolulu | 808-836-6977 |
| 2 | Kahului/Maui | 808-743-4466 |
| 3 | Kona/Hawaii | 808-834-1501 |
| 4 | Lihue/Kauai | 808-245-2676 |
Idaho
| Sr No. | City | Contact No. |
|---|---|---|
| 1 | Boise | 208-433-6222 |
| 2 | Sun Valley | 208-788-1281 x2 |
| 3 | Chicago | 773-906-2060 |
| 4 | Indianapolis | 317-247-3032 |
| 5 | Wichita | 316-946-4960 |
| 6 | New Orleans | 504-904-8006 |
| 7 | Baltimore | 410-850-4523 |
| 8 | Boston | 617-567-4645 |
| 9 | Detroit | 734-229-1243 |
| 10 | Minneapolis/St. Paul | 612-726-6206 |
| 11 | Kansas City | 816-780-6250 |
| 12 | Saint Louis | 314-850-6125 |
Montana
| Sr No. | City | Contact No. |
|---|---|---|
| 1 | Billings | 406-248-6181 x2 |
| 2 | Bozeman | 406-613-7504 x2 |
| 3 | Great Falls | 406-268-1015 |
| 4 | Helena | 406-442-0930 x2 |
| 5 | Kalispell | 406-752-2220 x2 |
| 6 | Missoula | 406-542-5097 x2 |
| 7 | Omaha | 402-346-6187 |
| 8 | Las Vegas | 702-261-4086 |
| 9 | Reno | 775-460-4766 |
| 10 | Newark | 973-849-1061 |
| 11 | Albuquerque | 505-944-2070 |
| 12 | New York (JFK) | 206-304-3194 |
| 13 | Raleigh-Durham | 919-840-4141 |
| 14 | Cincinnati | 859-795-4802 |
| 15 | Columbus | 614-619-7151 |
| 16 | Oklahoma City | 405-681-2454 |
Oregon
| Sr No. | City | Contact No. |
|---|---|---|
| 1 | Eugene | 541-688-1378 x2 |
| 2 | Medford | 541-241-5400 x2 |
| 3 | Portland | 503-384-3179 |
| 4 | Redmond/Bend | 541-516-8490 x2 |
| 5 | Philadelphia | 215-365-2501 |
| 6 | Pittsburgh | 412-329-4977 |
| 7 | Charleston | 843-552-0396 |
| 8 | Nashville | 629-237-2359 |
Texas
| Sr No. | City | Contact No. |
|---|---|---|
| 1 | Austin | 206-825-4018 |
| 2 | Dallas Fort Wortd | 972-973-7134 |
| 3 | Dallas Love Field | 469-221-4822 |
| 4 | El Paso | 915-283-3572 |
| 5 | Houston | 281-233-7030 |
| 6 | San Antonio | 210-832-8178 |
| 7 | Salt Lake City | 385-479-7590 |
| 8 | Dulles | 703-572-9082 |
Washington
| Sr No. | City | Contact No. |
|---|---|---|
| 1 | Bellingham | 360-733-5739 x2 |
| 2 | Everett - Paine Field | 425-367-0129 |
| 3 | Pasco | 509-544-9198 x2 |
| 4 | Pullman | 509-334-1877 |
| 5 | Seattle | Toll Free: 1-877-815-8253 |
| 6 | Spokane | 509-227-5170 |
| 7 | Walla Walla | 509-524-8775 x2 |
| 8 | Wenatchee | 509-886-0389 x2 |
| 9 | Yakima | 509-907-6356 x2 |
| 10 | Milwaukee | 414-747-2483 |
| 11 | Washington Reagan | 703-417-1085 |
| 12 | Nassau | +242-702-7172 |
Canada
| Sr No. | City | Contact No. |
|---|---|---|
| 1 | Calgary | 403-250-2946 |
| 2 | Edmonton | 780-890-4621 |
| 3 | Kelowna | 250-765-8661 |
| 4 | Toronto | 289-805-2411 |
| 5 | Vancouver | 604-303-3055 |
| 6 | Victoria | 250-655-7032 |
| 7 | Liberia | 001-506-2668-0658 |
| 8 | San Jose | 001-506-2430-1155 |
| 9 | Guatemala | +502-2260-2628, +502-2260-6269 |
Mexico
| Sr No. | City | Contact No. |
|---|---|---|
| 1 | Cancun | 011-52-998-886-1121 Office is only staffed November - April |
| 2 | Guadalajara | 011-52-33-3688-5403 |
| 3 | Ixtapa/Zihuatanejo | 011-52-755-554-8460 |
| 4 | Loreto | 011-52-613-135-2180 |
| 5 | La Paz | 011-52-612-688-3877 |
| 6 | Los Cabos | 011-52-55-69663997 |
| 7 | Manzanillo | 011-52-314-334-22-11 |
| 8 | Mazatlan | 011-52-669-985-2730 |
| 9 | Monterrey | 011-52-8110874984 |
| 10 | Puerto Vallarta | 011-52-322-221-13-50 |
Offices Contact Details
Dial 711 for relay services (Same for all)
| Sr No. | Department | Contact No. | Timing | Information |
|---|---|---|---|---|
| 1 | Reservations , pre-flight questions | 1-800-252-7522 (1-800-ALASKAAIR) Accessible services help: 1-800-503-0101 Group reservations for ten or more passengers: 1-800-445-4435 |
Group travel hours: 6:00 am - 6:00 pm PT, Monday-Friday 7:30 am - 6:00 pm PT, Saturday | Service is available 24,7. Hearing and speech disability (TTY) access is available. |
| 2 | Guest care for post-flight questions , complaints | 1-800-654-5669 | Post-flight hours: 7:00 am - 7:00 pm PT, Monday-Friday 8:00 am - 5:00 pm PT, Saturday | Hearing and speech disability (TTY) access is available. |
| 3 | Mileage Plan Account | 1-800-654-5669 | Account hours:,7:00 am - 7:00 pm PT, Monday-Friday 8:00 am - 5:00 pm PT, Saturday | Hearing and speech disability (TTY) access is available. |
| 4 | Lounge | 1-800-654-5669 | - | Hearing and speech disability (TTY) access is available. Alaska Lounge P.O. Box 68900-SEASM Seattle, WA 98168-0900 |
| 5 | Corporate offices | Alaska Airlines: 206-433-3200 | - | Alaska Airlines P.O. Box 68900 Seattle, WA 98168-0900 Horizon Air P.O. Box 68977 Seattle, WA 98168 |
Cargo Contact Details
| Sr No. | Office | Contact No. | |
|---|---|---|---|
| 1 | Alaska Air Cargo | Toll Free: (800) 225-2752 Daily 5:00 am - 9:00 pm (PST) |
- |
| 2 | Hawaiian Air Cargo | Toll Free: (877) 422-2746 Hawaii Office: (808) 835-3799 |
cargo.capacity@hawaiianair.com |
| 3 | Mainland Office | (800) 775-1905 | hacargonwusa@apaagsa.com |
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