American Airlines Customer Care No. 800-433-7300

Website
https://www.aa.com/

Contact Information

  • 800-433-7300 (For Customer Support)

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Lost / Damaged / Delayed Baggage And Refund

  • For any query/complaint related to lost / damaged / delayed baggage, then you can contact to the customer support.
  • If your baggage is damaged in flights within the U.S, then you have to report it within 24 hours after receiving the baggage at the airport.
  • If your baggage is damaged in international flights, then you have to report it within 7 days after receiving the baggage at the airport.
  • If your baggage is delayed more than 5 days, then you have to submit a claim by filling this Form .
  • You can request a refund by filling this Form .
  • For more regarding Baggage and Refund .

Worldwide Reservations Contact Details

Within the U.S. and Canada

Sr No. Language Contact No. Hours (CT)
1 English 800-433-7300 24 hours
2 Spanish 800-633-3711 24 hours
3 French 800-756-8613 7 a.m. - 6 p.m.
4 Portuguese 866-824-8717 6 a.m. - 7 p.m.
5 Japanese 800-237-0027 24 hours
6 Mandarin Chinese 800-492-8095 24 hours
7 Hearing And speech impaired Dial 711 to be connected tdrough tde National Relay Service 24 hours

Africa

Sr No. Country Contact No. Hours (local)
1 Morocco 0520-001-375 French: Monday - Friday
8 a.m. - 9 p.m.
Saturday - Sunday
9 a.m. - 5 p.m.
English: 24 hours
2 Soutd Africa 011-844-6067 9 a.m. - 5 p.m.

Asia / South Pacific

Sr No. Country / Region Contact No. Hours (local)
1 Australia 02-9101-1948 English: 24 hours
Japanese: 24 hours
Korean: 10 a.m. - 7 p.m. (AET)
Mandarin: 24 hours
2 China 400-818-7333 Mandarin Chinese: 24 hours
English: 24 hours
3 Hong Kong 3057-9197 Mandarin: 24 hours
English: 24 hours
4 India 000-800-0501-944 24 hours
5 Indonesia +65-634-98444 English: 24 hours
6 Japan 03-4333-7675 Japanese: 24 hours
English: 24 hours
7 Malaysia 03-2053-5120 English: 24 hours
8 New Zealand 09-308-4014 English: 24 hours
Japanese: 24 hours
Korean: 10 a.m. - 7 p.m. (AET)
Mandarin: 24 hours
9 Singapore 6349-8444 English: 24 hours
10 Soutd Korea 02-6438-9008 Korean: 9 a.m. - 6 p.m.
English: 24 hours
11 Sri Lanka 072-098-7370 English: 24 hours

Caribbean and Bermuda

Sr No. Country Contact No. Hours (local)
1 Anguilla 800-744-0006 24 hours
2 Antigua 800-744-0006 24 hours
3 Aruba 297-582-2700 24 hours
4 Bahamas 800-433-7300 24 hours
5 Barbados 800-744-0006 or 246-428-4170 24 hours
6 Bermuda 441-293-1420 24 hours
7 Bonaire 599-796-9962 24 hours
8 Cuba 0800-22737 24 hours
9 Curacao 599-9-869-5707 24 hours
10 Dominica 800-744-0006 24 hours
11 Dominican Republic 1-829-200-1161 24 hours
12 Grand Cayman 800-744-0006 24 hours
13 Grenada 800-744-0006 24 hours
14 Guadeloupe 0821-980-008 (Service 0,12 Euro/ min + call charge) - English
0821-980-008 (Service 0,12 Euro/ min + prix appel) - French		 24 hours
15 Haiti 509-2996-6000 9 a.m. - 6 p.m.
16 Jamaica 800-744-0006 24 hours
17 Puerto Rico 800-981-4757 24 hours
18 St. Kitts 800-744-0006 or 869-465-2273 24 hours
19 St. Lucia 800-744-0006 24 hours
20 St. Maarten 1-721-581-0145 24 hours
21 St. Vincent 800-744-0006 24 hours
22 Trinidad 868-821-6000 24 hours
23 Turks and Caicos 800-744-0006 24 hours

Europe

Sr No. Country Contact No. Hours (local)
1 Austria 01-360-277-3960 German:
Monday - Friday
8 a.m. - 6 p.m.
Saturday - Sunday
9 a.m. - 5 p.m.
English: 24 hours
2 Belgium 070-300-300 (0.15 EUR / minute from landlines) French:
Monday - Friday
8 a.m. - 6 p.m.
Saturday - Sunday
9 a.m. - 5 p.m.
English: 24 hours
3 Croatia 020-898045 English: 24 hours
4 Czech Republic 225-376-447 English: 24 hours
5 Denmark 82-33-28-95 English: 24 hours
6 Finland 09-8171-0443 English: 24 hours
7 France 0821-980-999 (Service 0,12 EUR / min + call charge) French:
Monday - Friday
8 a.m. - 6 p.m.
Saturday - Sunday
9 a.m. - 5 p.m.
English: 24 hours
8 Germany 069-5899-6485 German:
Monday - Friday
8 a.m. - 6 p.m.
Saturday - Sunday
9 a.m. - 5 p.m.
English: 24 hours
9 Greece 21-1181-3884 English: 24 hours
10 Hungary 1-429-2346 (calling from Budapest) English: 24 hours
11 Iceland 800-4185 (toll free number) English: 24 hours
12 Ireland 0818-710-299 (0.08 EUR / minute from landlines) English: 24 hours
13 Italy 02-3859-1485 Italian / English:
Monday - Friday
8 a.m. - 6 p.m.
Saturday - Sunday
9 a.m. - 5 p.m.
14 Netderlands 0900-040-1666 (1 Euro per call, plus standard call charge) English: 24 hours
15 Norway 815-62-022 English: 24 hours
16 Poland 22-584-42-92 English: 24 hours
17 Portugal 808-20-09-58 Portuguese:
Monday - Friday
7 a.m. - 5 p.m.
Saturday - Sunday
8 a.m. - 4 p.m.
English: 24 hours
18 Spain 912-158-999 Spanish / English: 24 hours
19 Sweden 0771-200-666 English: 24 hours
20 Switzerland 0848-289-289 (0.08 CHF / minute from landlines) German / French / Italian:
Monday - Friday
8 a.m. - 6 p.m.
Saturday - Sunday
9 a.m. - 5 p.m.
English: 24 hours
21 Turkey +44-207-660-2300 English:
24 hours
22 United Kingdom 0207-660-2300 or
0844-369-9899 (0,05 GBP / Minute plus phone company's access charges)		 English: 24 hours

Mexico, Central and South America

Sr No. Country Contact No. Hours (local)
1 Argentina Buenos Aires: 4318-1111
Toll free: 0-800-444-84253		 24 hours
2 Belize 223-2522 24 hours
3 Bolivia 800-100-541 24 hours
4 Brazil 11-2500-1573 Portuguese:
6 a.m. - 10:30 p.m.
English: 24 hours
5 Chile 2-2760-6822 24 hours
6 Colombia Bogota: 601-580-3454
Outside of Bogota: 01-800-751-1484		 24 hours
7 Costa Rica 4001-6372 24 hours
8 Ecuador Guayaquil: 04-605-2298
Quito: 02-602-0979		 24 hours
9 El Salvador 2120-1021 24 hours
10 Guatemala 2458-0736 24 hours
11 Guyana 231-1027 24 hours
12 Honduras 800-2512-4692 24 hours
13 Mexico Mexico City: 55-5209-1400
Toll free: 800-904-6000		 24 hours
14 Nicaragua 7513-7318 24 hours
15 Panama 269-6022 24 hours
16 Paraguay 009-800-542-0003 24 hours
17 Peru Lima: 211-7000
Toll Free: 0800-40350		 24 hours
18 Suriname 052-0540 24 hours
19 Uruguay 000-4019-0834 24 hours
20 Venezuela 212-720-1185
Toll Free: 0-800-136-2334		 24 hours

Middle East

Sr No. Country Contact No. Hours (local)
1 Bahrain +965-2202-2806 English: 24 hours
2 Israel 03-7219-497 Hebrew:
Sunday - Thursday
9 a.m. - 5 p.m.
English: 24 hours
3 Kuwait 2202-2806 English: 24 hours
4 Oman 800-74562 English: 24 hours
5 Qatar 00800-100-669 English: 24 hours
6 Saudi Arabia 800-850-0685
(Etihad Atdeeb / GO Telecom fixed lines, Mobily And Zain mobile networks)
800-844-0652
(Saudi Telecom Company fixed and mobile networks)		 English: 24 hours
7 United Arab Emirates 800-03305924 English: 24 hours

Ticket Sales Centers

Caribbean

Sr No. Country Email Hours Address
1 Antigua anu.tsc@aa.com Monday -Friday
8:30 a.m. -4 p.m.		 #5 Royal Palm Plaza
Friar's Hill Road
St. John's, Antigua
2 Aruba aua.tsc@aa.com Monday -Saturday
9 a.m. -5 p.m.		 Sun Plaza
L.G. Smitd Blvd #160
Suite 105
Oranjestad
Aruba
3 Barbados bgi.tsc@aa.com Monday -Friday
9 a.m. -5:30 p.m.
Saturday
9 a.m. -2 p.m.
Closed public holidays		 Ground Floor
Horizon House
McGregor Street
Bridgetown
Barbados
4 Cuba tsc.hav@aa.com Monday -Friday
9 a.m. -5 p.m.
Saturday
9 a.m. -1 p.m.		 Calle 76 entre 5ta y 3ra, Playa.
Centro de Negocios de Miramar/Edif Barcelona Primer Nivel
5 Curacao cur.tsc@aa.com Monday -Friday
8 a.m. -5 p.m.
Saturday
9 a.m. -1 p.m.
Closed public holidays		 Promenade Shopping Center
Schottegatweg Oost
Curacao
6 Dominican Republic Intempo.tsc@aa.com Monday -Friday
8:30 a.m. -5:30 p.m.
Saturday
9 a.m. -1 p.m.		 Edif. In Tempo
Av. Winston Churchill esq. Max Henriquez Ureña
Santo Domingo, Dominican Republic
7 Haiti pap.tsc@aa.com Temporarily closed Toussaint Louverture International Airport
Toussaint Louverture Blvd.
Port-au-Prince, Haiti
8 Jamaica kin.tsc@aa.com Monday -Friday
9 a.m. -5 p.m.		 Barbican Centre
Kiosk inside Loshusan Supermarket
29 East Kings House Road
Kingston 6, Jamaica
9 Trinidad postsc@aa.com Monday -Friday
9 a.m. -5 p.m.
Closed public holidays		 Shop #2
Ground Floor,
Nicholas Tower Building
63-65 Independence Square
Port of Spain, Trinidad

Central America and Mexico

Sr No. Country Email Hours Address
1 Belize bze.tsc@aa.com Monday - Friday
8:30 a.m. - 5:30 p.m.
Saturday
9 a.m. - 1 p.m.		 San Cas Plaza
Belize City, Belize
2 Costa Rica Sjo.Etkt@aa.com Monday - Friday
8 a.m. - 6 p.m.
Saturday
8 a.m. - 12 p.m.		 Torre 20/20 Local 5,
100 metros al norte de canal 7, Sabana Oeste, San Jose, Costa Rica
3 El Salvador sal.tsc@aa.com Monday - Friday
9 a.m. - 7 p.m.		 Plaza Futura Local 18, Calle el Mirador, Colonia Escalon San Salvador, El Salvador
4 Guatemala gua.tsc@aa.com Monday - Friday
9 a.m. - 6 p.m.
Saturday
9 a.m. - 1 p.m.		 Hotel Barcelo 7 Av 15-45 Zona 9, Guatemala
5 Honduras sap.tsc@aa.com Monday - Friday
8:30 a.m. - 5 p.m.		 Intercity Hotel
Av. Circunvalación Monumento a la Madre San Pedro Sula, Honduras
6 Honduras tgu.tsc@aa.com Monday - Friday
8 a.m. - 5:30 p.m.		 Boulevard Juan Pablo II, Edificio Ex-Hotel Marriot, Tegucigalpa 11101, Honduras
7 Mexico gdl.tsc@aa.com Monday - Friday
9 a.m. - 6 p.m.		 Avenida Vallarta 2440 local 7B
Plaza Los Arcos, C.P. 44130
Guadalajara, Jalisco, Mexico
8 Mexico bjxmain.tsc@aa.com Monday - Friday
9 a.m. - 6 p.m.
Saturday
10 a.m. - 2 p.m.		 Plaza Leon
Blvd. A. Lopez Mateos 1102 Oriente Local B16 Col.
Los Gavilanes, C.P. 37270
Leon, Gto. Mexico
9 Nicaragua mga.maintsc@aa.com Monday - Friday
8 a.m. - 6 p.m.
Saturday
9 a.m. - 1 p.m.		 Edificio Escala, módulo 1F, piso #1
Las Cumbres, costado sur del Edificio Avanz
Managua, Nicaragua

South America

Sr No. Country Email Hours Address
1 Argentina bue.tsc@aa.com Monday - Friday
9 a.m. - 6 p.m.
Saturday
9 a.m. - 12:30 p.m.		 Avenida Santa Fe 881, CABA
2 Argentina cordoba.tsc@aa.com Monday - Friday
9 a.m. - 6 p.m.
Saturday
9 a.m. - 12:30 p.m.		 Avenida Rafael Nunez 4081
3 Brazil tsc.citta@aa.com Monday - Friday
10 a.m. - 7 p.m.
Closed public holidays		 TSC Citta - Barra da Tijuca 2nd TSC
Av das Americas, 700 Bloco 8 Loja 117 H
Shopping Citta America Barra da Tijuca
4 Brazil tsc.renaissance@aa.com Monday - Friday
9:30 a.m. - 7 p.m.
Saturday
9 a.m. - 6 p.m.
Closed public holidays		 Alameda Santos 2233 Level E1
Sao Paulo, Brazil
5 Brazil staybridge.tsc@aa.com Monday - Friday
9:30 a.m. - 7 p.m.
Closed public holidays		 TSC Staybridge Rua Bandeira Paulista, 555
Itaim
6 Chile scl.tsc@aa.com Monday - Friday
9:30 a.m. - 5 p.m.
Closed public holidays		 Rosario Norte 407, Local #3
Edificio Deloitte Las Condes
7 Colombia colombiatsc@aa.com Monday - Friday
9 a.m. - 6 p.m.
Closed public holidays		 Clarion Bogota Plaza Hotel Calle 100 Nbr. 18A-30
8 Ecuador gye.tsc@aa.com Monday - Saturday:
10 a.m. - 8 p.m.
Sunday:
11 a.m. - 8 p.m.		 Policentro Mall
Avenida Del Periodista Juan Arzube y Calle 10ma
Guayaquil, Ecuador
9 Ecuador uio.tsc@aa.com Monday - Friday
9 a.m. - 6 p.m.
Saturday
9 a.m. - 1 p.m.		 Av.de los Shyris N35-174 y Suecia
Edif. Renazzo Plaza, Planta Baja
Quito, Ecuador
10 Uruguay mvd.sales@aa.com Sunday - Thursday
10 a.m. - 9 p.m.
Friday - Saturday
10 a.m. - 10 p.m.		 Montevideo Shopping Center
Luis Alberto de Herrera 1290 local 2434 Second Floor
Montevideo, Uruguay

Other Contact Details

Sr No. Service Contact No. E-mail
1 Cargo and Priority Parcel Service / Help Desk / Human Remains - TLC 800-227-4622 English
817-786-4291 International		 Cargo.reservations@aa.com , aacargo.helpdesk@aa.com ,
TLC@aa.com
2 Expedite TC Help Desk - epxtc@aa.com
3 Interline Service - interline.cargo@aa.com
4 Flight Information 800-AA FLIFO English
(800-223-5436)
800-228-8356 Spanish		 -
5 MEDEVAC Bookings - AACargo.Helpdesk@aa.com
6 Account Setup (PAL) - PALmaintenance@aa.com
7 Accounting - accounting.cargo@aa.com
8 Cargo Claims - cargo.claims.administration@aa.com
9 Cargo Customer Relations - cargo.customerrelations@aa.com
10 To make accessibility arrangements 800-237-7976 -
11 For hearing or speech-impaired assistance 800-735-2988 -
12 National Relay Service Dial 711 -
13 AAdvantage for Us /Canada Customers 800-882-8880 -
14 For Technical Support 800-222-2377 -
15 For Vacations 800-321-2121 (U.S. and Canada - toll-free)
817-786-4304 (Outside U.S. and Canada - charges apply)
Daily: 7 a.m. - 10:30 p.m. (CT)		 -
16 For Special Assistance Disability Team 800-892-3624 -

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