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Toll Free Numbers
1-800-446-6307
(For Customer Support)
IVRS Menu: 1-800-446-6307
- Press 1: For credit card and prepaid related enquiries.
- Press 2: For savings main menu.
- Press 1: If you are calling to open a savings account or checking application status.
- Press 2: If you are calling about existing savings account.
Quick Links
Important Contact Details
| Sr.No. | Service | Contact No. | Timing |
|---|---|---|---|
| Personal Cards | |||
| 1 | Customer Service | 1-800-528-4800 | 24/7 |
| 2 | TTY/TDD | Relay: Dial 711 and 1-800-528-4800 | 24/7 |
| 3 | Make a Payment | 1-800-472-9297 | 24/7 |
| 4 | Apply for a Card | 1-888-297-1244 | 8am-11pm EST, 7 days |
| 5 | Check Application Status | 1-877-239-3491 | Mon-Fri: 8am-12am EST Sat: 10 am-6:30 pm EST |
| 6 | American Express Serve | 1-800-954-0559 | 24/7 |
| 7 | American Express Gift Cards | 1-877-297-4438 | 8am-12am EST, 7 days |
| 8 | Gift or Travelers Cheques | 1-800-221-7282 | 24/7 |
| 9 | MyCredit Guide Customer Care | 833-421-3385 | Mon-Fri: 9am-10 pm ET (excluding holidays) |
| Savings | |||
| 10 | Customer Service | 1-800-446-6307 | 24/7 |
| 11 | Banking Operations | 1-800-446-6307 | Mon-Fri: 9am-7pm EST (hours may vary up to 9 pm EST) |
| Loans | |||
| 12 | Personal Loans | 1-844-273-1384 | Mon-Fri: 9am-8pm EST |
| Checking | |||
| 13 | Customer Service | 1-877-221-2639 | 24/7 |
| 14 | Account Opening & Application Status | 1-888-556-2436 | Mon-Fri: 9am-6pm EST |
| 15 | Banking Operations | 1-877-221-2639 | Mon-Fri: 9am-7pm EST (hours may vary up to 9:00 pm EST) |
Download Forms
Mailing Addresses
| Sr. No. | Service | Address (American Express National Bank) |
|---|---|---|
| 1 | General Inquiries or Make a Deposit | P.O. Box 30384 Salt Lake City, Utah 84130-0384 Fax No.: 1-800-542-0779 |
| 2 | For any correspondence related to IRA Plans | P.O. Box 30376 Salt Lake City, Utah 84130 |
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