Website
Install App
Toll Free Numbers
1-800-843-0002
(For Customer Support)
IVRS Menu:
- Press 1: For flight arrival and departure information
- Press 2: To manage booking
- Press 3: To use self service for refund request
- Press 4: To use self service to report damaged or delayed baggage
- Press 5: For all other topics
Quick Links
Important Contact Details
| Sr.No. | Service/Language | Contact No. | Timing |
|---|---|---|---|
| 1 | Information and Reservation | +43 1 70148 1000 | - |
| 2 | Contact Support | +1 (516) 738-4422 | - |
| Internet Helpdesk | |||
| 3 | German | +43 5 1766 3000 | Mon-Fri: 7:30am-10pm Sat-Sun: 10:30am-7pm |
| 4 | English | +43 5 1766 3100 | Mon-Sun: 24 hours/day |
| 5 | Italian | +39 010 974 83 30 | Mon-Sun: 9am-8:30pm |
| 6 | French | +33 185 149 840 | Mon-Sun: 9am-8:30pm French Local Time |
Lost/Delayed/Damaged Baggage
- For any query/complaint regarding lost/delayed/damaged baggage kindly contact the customer support team.
- In case of delayed baggage kindly contact the baggage tracing office at the airport. You can also fill this Form .
- In case of damaged baggage report the issue immediately to the baggage tracing office at the airport or fill this Form within 3 days after your flight.
- For more information please read .
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