Website
Contact Number
1-315-724-4022
(For Contact Support)
Quick Links
Important Contact Details
| Sr. No. | Services | Contact No. | Timing |
|---|---|---|---|
| ATM Services | |||
| They accept calls made through relay services (dial 711) | |||
| 1 | Lost or stolen ATM or debit card Opening an account |
800.432.1000, 1.315.724.4022 (international collect; cell phone roaming charges may apply) |
Mon-Fri, 8am-11pm, E.T, Sat-Sun, 8am-8pm, E.T, (Automated Support :- 24/7) |
| 2 | Lost or stolen ATM or debit card Opening an account, (Spanish) To report a problem with an ATM , To submit a claim for an ATM deposit or withdrawal |
800.688.6086, 844.401.8500 | Mon-Fri, 8am-11pm, E.T, Sat-Sun, 8am-8pm, E.T, (Automated Support :- 24/7) |
| 3 | Neighborhood builders Student leaders, Local grants, Matching gifts, Volunteer grants |
800.218.9946 | Mon-Fri, 8am-8pm, E.T |
| Credit Card Customer Service | |||
| 4 | Credit card customer service (including lost or stolen card) |
800.732.9194, 1.302.738.5719 (international cell phone roaming charges may apply) |
24/7 |
| 5 | Credit card activation | 800.276.9939 | 24/7 |
| 6 | Credit card billing inquiries | 866.266.0212 | |
| 7 | Account Changes | 800-432-1000 | Mon-Fri, 7am-10pm, Sat-Sun 8am-5pm., all times ET |
| Estate Services | |||
| 9 | Non-Bank of America customers (Estate Services) |
888-689-4466 | Mon-Fri, 9am-8pm EST, Mon-Fri, 9am-4pm, Sat, 9am-12pm (For Booking Appointment) |
| Auto Loans Customer Service | |||
| 10 | (New customers) | 844.892.6002 | |
| 11 | Auto Loans Customer Service (Existing customers) | 800.215.6195 | Mon-Fri, 8am-8pm, ET |
| CDs & IRAs Customer Service | |||
| 12 | For CDs | 888.827.1812 | Mon-Fri, 8am-9pm, ET Sat, 8am-8pm, ET |
| 13 | For IRAs | 888.827.1812 | Mon-Fri, 8am-9pm, ET |
| International Travel | |||
| 14 | For credit card issues | 1.302.738.5719 | Mon-Fri, 7am-10pm, Sat-Sun, 8am-5pm All times E.T |
| 15 | For debit card issues | 1.315.724.4022 | Mon-Fri, 7am-10pm, Sat-Sun, 8am-5pm All times E.T |
| 16 | Call international collect | 1.315.724.4022 | Mon-Fri, 8am-11pm, E.T, Sat-Sun, 8am-8pm, E.T, (Automated Support :- 24/7) |
| Investment And Wealth Management | |||
| 17 | Are you currently working with a Merrill advisor? | 1.800.637.7455 | Mon-Fri, 9am-9pm, EST |
| 18 | Are you looking for your 401(k)/ retirement or equity awards account with Merrill? |
1.866.820.1492 | Mon-Fri, 9am-9pm, EST |
| Healthcare Practice Loans | |||
| 19 | Loans For Healthcare Professionals | 800.497.6076 | |
| Mobile Banking Customer Service | |||
| 20 | Mobile Banking support | 800.432.1000 | |
| Mortgage & Home Equity Customer Service | |||
| 21 | Existing mortgages | 800.669.6607 | Mon-Fri, 8am-9am, E.T |
| 22 | New home equity applications | 800.779.3894 | Mon-Fri, 8am-10pm, E.T, Sat, 8am-6:30pm, E.T |
| 23 | Existing home equity accounts | 800.934.5626 | Mon-Fri, 8am-9am, E.T |
| 24 | New mortgage applications | 800.270.5746 | Mon-Fri, 8am-10pm, E.T, Sat, 8am-6:30pm, E.T |
| Online Banking & Bill Pay Customer Service | |||
| 25 | Online Banking support | 800.432.1000 | |
| Privacy & Security Customer Service | |||
| 26 | ATM or debit charges | 877.366.1121 | |
| 27 | Mortgage accounts | 800.669.6607 | Mon-Fri, 7am-7pm (local time) |
| 28 | Home equity accounts | 800.934.5626 | Mon-Fri, 7am-7pm (local time) |
| 29 | Online Banking | 800.432.1000, 1.315.724.4022 (international collect; cell phone roaming charges may apply) |
Mon-Fri, 7am-10pm (local time) Sat-Sun, 8am-5pm (local time) |
| 30 | Spanish | 800.688.6086 | Mon-Fri, 7am-10pm (local time) Sat-Sun, 8am-5pm (local time) |
| Small Business Customer Service | |||
| 31 | Open a new account | 866.283.4075 | Mon-Fri, 8am-10pm, E.T |
| 32 | Remote Deposit Online support | 877.270.1242 | Mon-Fri, 8am-8pm, E.T |
| 33 | General servicing and PPP support | 888.BUSINESS (888.287.4637) | Mon-Fri, 7am-11pm, E.T Sat, 8am-8pm, E.T |
| 34 | Merchant Services support | 833-344-2324 | Automated support 24/7 |
| 35 | Online Banking support | 866.758.5972 | Mon-Fri, 7am-11pm, E.T Sat, 8am-8pm, E.T |
| 36 | Intuit® Online Payroll support | 888.606.4545 | Mon-Fri, 9am-9pm, E.T |
| Student Banking Customer Service | |||
| 37 | Student banking | 800.432.1000, 1.315.724.4022 (international collect; cell phone roaming charges may apply) |
Mon-Fri, 7am-10pm (local time) Sat-Sun, 8am-5pm (local time) Automated Support 24/7 |
| 38 | Safe deposit box | 800.432.1000 | Mon-Fri, 7am-10pm (local time) Sat-Sun, 8am-5pm (local time) Automated Support 24/7 |
Contact Support
Dial 711 to engage the Telecommunications
| Sr.No. | Service | Detail |
|---|---|---|
| 1 | Deposit accounts and accessible banking services |
8004321000 Dial 711 to engage Telecommunication Relay Service and request connection to 8004321000 Spanish 8006886086 |
| 2 | Credit Card accounts | 8004212110 Dial 711 to engage Telecommunication Relay Service and request connection to 8004212110 |
| 3 | Business Credit Card accounts |
Dial 711 to engage Telecommunication Relay Service and request connection to the phone number on the back of your card |
| 4 | Mortgage existing accounts |
8006696607 Dial 711 to engage Telecommunication Relay Service and request connection to 8006696607 |
| 5 | Home equity existing account |
8009345626 Dial 711 to engage Telecommunication Relay Service and request connection to 8009345626 |
| 6 | Home equity (applications in progress) |
8002693084 Dial 711 to engage Telecommunication Relay Service and request connection to 8002693084 |
| 7 | Lost or stolen card? | 8886356000 For lost or stolen credit cards call 8007329194 Customer service for lost or stolen cards is available 24 hours a day, 7 days a week If you're calling from outside the US, please use the international 800 access code from your country of origin |
| 8 | Visit us | Find an ATM or banking center near you |
| 9 | Merrill | 8667068321 Dial 711 to engage the Telecommunications Relay Service and request connection to 8667068321 |
| 8006377455 Dial 711 to engage the Telecommunications Relay Service and request connection to 8006377455 (TTY/TDD hearing impaired: 8666573323 ) |
||
| 8668201492 Dial 711 to engage the Telecommunications Relay Service and request connection to 8668201492 |
||
| 10 | Merrill Edge Self-Directed |
8776534732 Dial 711 to engage the Telecommunications Relay Service and request connection to 8776534732 |
| 11 | Merrill Guided Investing |
8886546837 Dial 711 to engage the Telecommunications Relay Service and request connection to 8886546837 |
| 12 | Bank of America Private Bank |
Please contact your Private Bank client team Or Client Banking Services at phone number for Bank of America Private Bank 8008787878 Dial 711 to engage the Telecommunications Relay Service and request connection to 8008787878 |
Global Branches Contact Details
| Sr.No. | Location | Contact No. | Address |
|---|---|---|---|
| United States & Canada | |||
| 1 | Calgary | (1) 403-231-7300 | Bow Valley Square III, Suite 2620, 255 - 5th Avenue SWAlberta T2P 3G6 Canada |
| 2 | Montreal | (1) 514-846-1050 | 1250 Boulevard Rene Levesque West, Suite 3715 Québec H3B 4W8 Canada |
| 3 | Toronto | (1) 416-369-7400 | Brookfield Place, 181 Bay Street, 4th Floor Ontario M5J 2V8 Canada |
| 4 | Vancouver | (1) 604-678-2227 | 1055 Dunsmuir Street, P.O. Box 49295 British ColumbiaV7X 1L3 Canada |
| 5 | Toronto - Technology Centre | (1) 647-277-0500 | 250 Yonge Street Ontario M4S 1Z8 Canada |
| Europe, Middle East & Africa | |||
| 6 | Brussels, Belgium | +32 2 401 87 42, +32 2 401 87 41 | Bank of America Europe DAC, Brussels Branch Square de Meeûs 38-40, B-1000 Brussels, Belgium |
| 7 | Paris, France | +33 (0)1 87 70 00 00 | BofA Securities Europe SA, Bank of America Europe DAC, Succursale en France51 rue La Boétie, 75008 Paris, France |
| 8 | Frankfurt, Germany | +49 69 5899 1000 | Bank of America N.A. Frankfurt Branch, Bank of America Europe DAC Frankfurt BranchTaunusanlage 9-10, 60329 Frankfurt am Main, Germany |
| 9 | Athens, Greece | +30 210 741 5000 | 68 Vassilissis Sofias Avenue, Athens, Greece 11528 |
| 10 | Dublin, Ireland | +353 1 619 6100 | Bank of America Europe DAC (BofA Europe)Two Park Place, Hatch Street, Dublin 2, Ireland |
| 11 | Dublin, Ireland | +353 1 243 8500 | Bank of America Europe DAC (BofA Europe)Central Park, Block D, Leopardstown, Dublin 18, D18 N924, Ireland |
| 12 | Tel Aviv, Israel | +972 3 607 2000 | 1 Azrieli Center, Round Tower, 35th floor, Tel Aviv, Israel 67021 |
| 13 | Milan, Italy | +39 02 655301 | Via Alessandro Manzoni 5, Milan, Italy 20121 |
| 14 | Amsterdam, Netherlands | +31 20 5925 600 | Amstelplein 1, Rembrandt Tower, 27th floor, Amsterdam, Netherlands 1096 HA |
| 15 | Doha, Qatar | +974 4429 2563, Fax: +974 4429 2566 |
Tornado Tower, Level 22, West Bay, PO Box 27774, Doha, Qatar |
| 16 | Riyadh, Saudi Arabia | +966 11 299 3700, Fax: +966 11 299 3701 |
Olaya Main Street, Kingdom Tower, 22nd Floor, P.O. Box 90534, Riyadh, Saudi Arabia |
| 17 | Johannesburg, South Africa | +27 11 305 5555 | Merrill Lynch South Africa (Pty) Ltd 3rd Floor, The Place, 1 Sandton Drive, Sandton 2196, South Africa |
| 18 | Madrid, Spain | +34 91 514 3000 | Marques de Villamagna 3, Torre Serrano, floors 8 - 10, Madrid, Spain 28001 |
| 19 | Stockholm, Sweden | +46 8 535 220 80 | Bank of America Europe DAC, Stockholm bankfilialRegeringsgatan 59, lift B, 10th floor, 111 56 45 Stockholm, Sweden |
| 20 | Zurich, Switzerland | +41 44 297 74 00 | Stockerhof, Stockerstrasse 23, Zurich, Switzerland 8002 |
| 21 | Istanbul, Türkiye | +90 212 319 9500 | Büyükdere Cad., No: 185 Kanyon Office Building, 11th Floor, 34394 Levent, Istanbul, Türkiye |
| 22 | Dubai, UAE | +971 4 425 8200 | ICD Brookfield Place, Level 46, PO Box 506576, Dubai, UAE |
| 23 | London, United Kingdom | +44 0 20 7628 1000 | Bank of America, Financial Centre2 King Edward Street, Mailcode: EC1A 1HQ, London, United Kingdom |
| Asia Pacific | |||
| 24 | Melbourne, Australia | +61.3.9659.2222 | L19, 120 Collins Street, Melbourne VIC 3000 |
| 25 | Sydney, Australia | +61.2.9225.6500 | L34 Governor Phillip Tower, 1 Farrer Place, Sydney NSW 2000 |
| 26 | Beijing, China | +86.10.5835.8888 | Bank of America, N.A. Beijing Branch 35 F, China World Tower A, No. 1 Jianguomenwai Avenue, Chaoyang District, Beijing 100004 |
| 27 | Beijing, China | +86.10.5878.0200 | Merrill Lynch International Inc Beijing Representative Office 35 F, China World Tower A, No.1 Jianguomenwai Avenue, Chaoyang District, Beijing 100004 |
| 28 | Guangzhou, China | +86.20.8116.2222 | 4/F, Guangzhou International Finance Center, No.5, Zhujiang Xi Rd, ZhuJiang New Town, Guangzhou 510623 |
| 29 | Shanghai, China | +86.21.6160.8888 | Bank of America, N.A. Shanghai Branch 55 th Floor, International Finance Center, Tower 2, 8 Century Avenue, Pudong New District, Shanghai 200120 |
| 30 | Shanghai, China | +86.21.2036.7888 | Merrill Lynch International, LLC Shanghai Representative Office 55 th Floor, International Finance Center, Tower 2, 8 Century Avenue, Pudong New District, Shanghai 200120 |
| 31 | Central, Hong Kong | +852.3508.8888 | 55/F, Cheung Kong Centre, 2 Queen's Road Central, Central, Hong Kong |
| 32 | Kwai Chung, Hong Kong | +852.3508.8888 | Tower 2, Kowloon Commerce Centre, 51 Kwai Cheong Road, Kwai Chung, Hong Kong |
| 33 | Bengaluru, India | +91.80.6600.6200 | Bank of America N.A., India 5 th Floor, South Block, Safina Towers, No.3, Ali Asker Road, Vasanthnagar, Bengaluru (Bangalore), Karnataka 560 052 |
| 34 | Chennai, India | +91.44.69904590 | Bank of America N.A., India EA Chambers, Express Avenue, No.49, 50-L, Whites Road Royapettah, Chennai 600014 |
| 35 | Mumbai, India | +91.22.6632.3000 | Bank of America N.A., India Ground Floor, A Wing, One BKC, G Block, Bandra Kurla Complex, Bandra (East), Mumbai 400 051 |
| 36 | Mumbai, India | +91.22.6632.8000 | BofA Securities India Limited Ground Floor, A Wing, One BKC, G Block, Bandra Kurla Complex, Bandra (East), Mumbai 400051 |
| 37 | New Delhi, India | +91.11.6616.2000 | Bank of America N.A., India DLF Centre, Sansad Marg, New Delhi 110001 |
| 38 | Jakarta, Indonesia | +62.21.2955.3700 | Bank of America N.A. Jakarta BranchSequis Tower, L25, Jalan Jenderal. Sudirman No.71, Jakarta 12190 |
| 39 | Jakarta, Indonesia | +62.21.2955.3700 | PT Merrill Lynch Sekuritas IndonesiaSequis Tower, L25, Jalan Jenderal. Sudirman No.71, Jakarta 12190 |
| 40 | Tokyo, Japan | +81.3.6758.5000 | Bank of America N.A. Tokyo Branch 6F, Nihonbashi 1-chome Mitsui Building, 1-4-1 Nihonbashi, Chuo-ku, Tokyo 103-0027 |
| 41 | Tokyo, Japan | +81.3.6225.7000 | BofA Securities Japan Co., Ltd.6F, Nihonbashi 1-chome Mitsui Building, 1-4-1 Nihonbashi, Chuo-ku, Tokyo 103-8230 |
| 42 | Kuala Lumpur, Malaysia | +60.3.2034.3844 | 18th Floor, Wisma Goldhill, 67 Jalan Raja Chulan, 50200 Kuala Lumpur |
| 43 | Labuan, Malaysia | +6087-424778 | Level 10(F1), Main Office Tower, Financial Park Labuan Complex, Jalan Merdeka, 87000 Labuan, Federal Territory of Labuan |
| 44 | Manila, Philippines | +632.8815.5000 | 10/F, Ecoprime Building, 32nd St, corner 9th Ave, Taguig, Metro Manila |
| 45 | Singapore | +65.6678.0000 | Bank of America, N.A. - Singapore Branch & Bank of America Singapore Ltd.OUE Bayfront 14-01, 50 Collyer Quay, Singapore 049321 |
| 46 | Singapore | +65.6678.1000 | Merrill Lynch (Singapore) Pte. Ltd.2 HarbourFront Place, Bank of America Harbour Front, Singapore 098499 |
| 47 | Seoul, South Korea | +82.2.788.1400 | Bank of America N.A. Seoul Branch27/F, Seoul Finance Center, 136 Sejongdae-Ro, Jung-Ku, Seoul 04520 |
| 48 | Seoul, South Korea | +82.2.3707.0400 | Merrill Lynch International LLC, Seoul Branch29/F, Seoul Finance Center, 136 Sejongdae-Ro, Jung-Ku, Seoul 04520 |
| 49 | Taipei, Taiwan | +886.2.8101.1288 | Bank of America, N.A. Taipei Branch 48F, Taipei 101 Tower, No.7, Xin Yi Road, Section 5, Taipei 110615 |
| 50 | Taipei, Taiwan | +886.2.2376.3600 | Merrill Lynch Securities Taiwan Limited48F, Taipei 101 Tower, No.7, Xin Yi Road, Section 5, Taipei 110615 |
| 51 | Bangkok, Thailand | +66.2.305.2800 | All Seasons Place, 33/F, CRC Tower, 87/2 Wireless Road, Lumpini Pathumwan, Bangkok 10330 |
| Latin America | |||
| 52 | Buenos Aires | +54 11 4317 3500, Fax: +54 11 4317 3592 |
Della Paolera 261, piso 20 CP C1101ADA Argentina |
| 53 | São Paulo | +55 11 2188 4000, Fax: +55 11 2188 4057 |
Av. Brigadeiro Faria Lima, 3400, 12th Floor 04538-132 Brazil |
| 54 | Santiago | +56 2 2490 9500 | Av. Apoquindo 2827, 9th floor, Las Condes 7550105 Chile |
| 55 | Bogotá | +57 1 601 3013 | Carrera 7 Numero 113-43, Torre Samsung, Oficina 1506 Colombia |
| 56 | Mexico City | +52 55 5201 3200 | Torre Virreyes, Pedregal 24, piso 22, Colonia Molino del Rey, Delegación Miguel Hidalgo11040 Mexico |
| 57 | Monterrey | +52 81 8133 5100, Fax: +52 81 8133 5103 |
Av. Batallón de San Patricio No. 111, Piso 19, Col. Valle Oriente, San Pedro, Garza García N.L. 66269 Mexico |
| 58 | Lima | +51 1 209 7240 | Av. Victor Andrés Belaúnde 214, Of. 401, San Isidro Lima 27Peru |
Address
Bank of America Corporate Center
100 North Tryon Street
Charlotte, NC 28255
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