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Contact Information
- (800) 777-3999 (For Customer Support)
- (888) 320-1576 (Customer Support For Person With Hearing Disability)
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Quick Links
Lost/Delayed/Damaged Baggage And Refund
- For any query/complaint regarding lost/delayed/damaged baggage you can contact the customer support.
- In case of lost/delayed/damaged baggage kindly visit your nearest emirates office with your passport and the receipt for your ticket and file a PIR.
- In case of delayed baggage, once your baggage is found and it's been cleared by customs, you will be provided with your baggage within 4 hours.
- You can track your baggage by using the baggage tracker in the emirates app.
- In case of lost baggage you can fill this Form
- For refund you can fill this refund request Form
- For more information please read.
USA Offices Contact Details
Contact No.: (800) 777-3999, For Person With Hearing Disability: (888) 320-1576 (Same For All)
| Sr.No. | Location | Address | Timing |
|---|---|---|---|
| 1 | Boston | 1 Harborside Dr. Boston Logan Airport, Terminal C 2128 | Mon-Sat: 6:55-21:25 |
| 2 | Chicago | 5600 Mannheim RD O'Hare International Airport 60666 | Mon-Sat: 14-20 |
| 3 | Dallas | 3200 East Airfield Drive Terminal D, DFW International Airport | Mon-Sat: 8:45-12:15 |
| 4 | Houston | 3700 North Terminal Road George Bush Intercontinental Airport, Terminal D TX.77032 | Mon-Sat: 15-19 |
| 5 | Los Angeles | 380 World WayTom Bradley International TerminalCA90045 | Mon-Sat: 13-16 |
| 6 | Miami | Terminal 4 John F. Kennedy International Airport, Queens NY11430 | Mon-Sat: 8-23 |
| 7 | Orlando | 9303 Jeff Fuqua Blvd. Orlando International Airport, Terminal A | Mon-Sat: 10:20-13:20 |
| 8 | San Francisco | San Francisco International Airport International Terminal CA94125 | Mon-Sat: 13-16 |
| 9 | Washington, DC | 1 Saarinen Circle A terminal STE A-L1-325 | Mon-Sat: 6:55-9:55 |
Global Offices Contact Details
| Sr.No. | Location | Contact No. | Address | Timing |
|---|---|---|---|---|
| 1 | Airport Office - Abidjan | +2252724566877, +22520256250, +971600555555 | Abidjan Félix Houphouët-Boigny International Airport | Closed on public holidays |
| 2 | Emirates Airline Store - Abidjan | +2252724566877 | Plateau Immeuble Jeceda, Boulevard de la Republique Abidjan, Côte d'Ivoire | Mon-Fri, 8:30-16:30 |
| 3 | Agent Office - Abu Dhabi | +971600555555, +97126911777 | Al Sawari Tower - C, Corniche Road 8 west/c30/Ground Floor 45450 | Mon-Fri: 9-17, Sat: 9-17:30 |
| 4 | Emirates Airline Store - Abuja | +2342014609949 | 1st Floor, Churchgate Tower, 473, Constitution Avenue, Central Business District, Abuja 900211 | Mon-Fri: 8-16:30 |
| 5 | Emirates Airline Store - Accra | +233302213131 | Stanbic Heights, 215 North Liberation Link, Airport City | Mon-Fri: 8:45-16:30, Sat: 9-12 |
| 6 | Emirates Airline Store - Addis Ababa | +251115181818 | Bole Medhanialem Church, Bole Sub City, Wereda 03 Abyssinya plaza building 4th floor 3258 code 1250 | Mon-Fri: 8:30-17, Sat: 9-13 |
| 7 | Adelaide | +611300303777 | - | - |
| 8 | Ahmedabad | +91 9167003333 | 1st Floor, Olive Arcade, Opp Samudra Annexe, Off C.G. Road, Gujarat 380009 | Mon-Fri: 9:30-18 |
| 9 | Agent Office - Ajman | +971600555555, +97167443732 | Sheikh Rashid Bin Humaid Street Escape Tower, Ground Floor 3838 | Mon-Sat: 9-20 |
| 10 | Agent Office - Al Ain | +97137062100 | Shop 16, Emirates Commercial Complex Sheikh Khalifa Street, Al Ain 68666 | Mon-Fri: 9-17:30, Sat: 9-17 |
| 11 | Emirates Airline Store - Algiers | +213983299298 | Algeria Business Center, 1st Floor Pins Maritimes, Algiers | Mon-Thu: 8:30-16:15, Sun: 8:30-16:15 |
| 12 | Airport Office - Amman | +96264615222, +96264296466 | Queen Alia International Airport, Departures lounge, 1st Floor | Call center: Sat, Mon and Thu: 12pm-3.45pm Sun and Wed: 11.15am-1pm Tue and Fri: 2pm-3.45pm |
| 13 | Emirates Airline Store - Amman | +96264615222, +96264296466 | Rafiq Al Hariri Avenue, Boulevard-Abdali, Edgo Atrium building, First Floor. 11191 | Mon-Thu: 9-16:30, Sun: 9-16:30 |
| 14 | Amsterdam | +31202035163 | - | - |
| 15 | Agent Office - Antananarivo | +261209830800 | Immeuble Kube D Zone Galaxy Andraharo 101 Antananarivo Madagascar | Mon-Fri: 8:30-17, Sat: 8:30-12 |
| 16 | Agent Office - Asunción | +971600555555, +59521602577 | Av. Gral. Santos 605 c/ Juan de Salazar | Mon-Fri: 8:30-17:30, Sat: 9-12 |
| 17 | Airport Office - Athens | +302103009955, +302109333400 (For Support In Greek), +30 210 353 1600 | Athens International Airport | Mon-Sun: 11-18:30 |
| 18 | Emirates Airline Store - Athens | +302103009955, +30 21 09333400 | 128 Syngrou Avenue 17671 Kallithea, 6th floor, 11745 | Mon-Fri: 9-17 |
| 19 | Auckland | +0508364728 | Auckland International Airport | Mon-Sun: 11:15-18:45 |
| 20 | Baghdad | +9647830100001, 971600555555, +9647704441435 | Al Wehda Area, Q 903, Z 28, Building 8 Opposite to The Station, Baghdad - Iraq | Mon,Tue,Wed,Thu, Sat, Sun: 9-16 |
| 21 | Bali | +622129345555, +971600555555 | Tuban 80362 Bali - Indonesia I Gusti Ngurah Rai International, Lobby International Departure Terminal 80362 | Mon-Sun: 15:30-00 |
| 22 | Emirates World - Bangkok | +6627873387, +6626641040 | 1st Floor, Gaysorn Center 999 Ploenchit Road Lumpini Pathumwan Bangkok 10330 Thailand | Mon-Sun: 10-19 |
| 23 | Barcelona | +34912757792, 900031094, +971600555555 | Paseo de Gracia 98, 4º1ª 08008 - Barcelona | Mon-Fri: 9:30-17:30 |
| 24 | Basra | +9647830100001, +9647800006341, +971600555555 | Al Mnawi Area, 14 Tamouz Street, Building No. 9/124 | Mon, Tue, Wed, Thu, Sat, Sun: 9-16 |
| 25 | Beijing | +4008822380 | No.1 Jian Guo Men Wai Avenue, Room 1908, China World Tower 2, 100004 | Mon-Fri: 9-17 |
| 26 | Beirut | +971600555555, +9611734500 | Gefinor Center, Block D, Ground Floor (GF) Clemanceau Street, Hamra 117970 | Mon-Fri: 8-16, Sat: 8-13 |
| 27 | Belgrade | +381114251200 | Knez Mihajla 22, 5th floor Belgrade, Serbia 11000 | Mon-Fri: 9-17 |
| 28 | Bengaluru (Bangalore) | +91 9167003333 | GF 01 Prestige sigma Building No 3 Vittal Mallya RoadBengaluru 560001 | Mon-Fri: 9-17:30 |
| 29 | Birmingham | +443448002777, +381113034489 | Ground Floor, Terminal 1 check in Hall Birmingham International Airport | Mon-Sun: 9-22 |
| 30 | Blantyre | +265998100126, +971600555555 | Independence Drive Skylinks Travel Bureau, Hannover House 560 | Mon-Fri: 8-17, Sat: 8-12 |
| 31 | Bogotá | +018009440691, +1800773999 (US) , +971600555555 (UAE), colombia@emirates.com |
- | Mon-Fri: 8-5 |
| 32 | Bologna | +390291483383 | Via Triumvirato 84 G. Marconi Bologna Airport, Piano Mezzanino 40132 | Mon-Fri: 11-16 |
| 33 | Brisbane | +611300303777 | - | - |
| 34 | Brussels | +3227007007 | - | - |
| 35 | Bucharest | +40314035032 | Dr Felix Nr 57, Sect 1 World Travel 11033 | Mon-Fri, 9-17 |
| 36 | Budapest | +3617777525 | Budapest, Liszt Ferenc International Airport, Terminal 2B (Ticketing & Reservations) | Mon, Wed, Fri, Sat,Sun: 12:30-16 |
| 37 | Buenos Aires | +541153551166 | Marcelo T de Alvear 590, 10th floor (1058) Buenos Aires, Argentina | - |
| 38 | Cairo | +20233320555, +971600555555 | Unit 6, Ground Floor, Building A, Waterway 5A, Touristic Area, New Cairo, Egypt | Mon, Tue, Wed, Thu, Sat: 9-21 Fri: 14-21 |
| 39 | Cape Town | +27103440608 | C/O Walter Sisulu Ave and Heerengracht Street, Foreshore Ground Floor Convention Towers 8001 | Mon-Fri: 8:30-16:30, Sat; 8:30-12 |
| 40 | Casablanca | +212522439900 | 8, Boulevard Franklin Roosevelt Quartier Hippodrome Casablanca 20660 | Mon-Fri: 8-17, Sat: 9-11:45 |
| 41 | Cebu | +63277926045 | - | - |
| 42 | Chennai (Madras) | +91 9167003333 | 129 to 140 Greams road, Prestige Palladium Bayan, Ground floor 600006 | Mon-Fri: 9:30-18 |
| 43 | Chittagong | +8809609001133, +971600555555, +8802 3333 25647 | 91 Al-Islam Chamber Agrabad Commercial Area 4202 | Mon, Tue, Wed, Thu, Sat: 9-17 |
| 44 | Christchurch | +0508364728, +64508364728 (Outside New Zealand) | No 75, Hemas House, 7th floor, Braybrooke Place, Colombo 2 00200 | Mon-Fri: 8:30-17 |
| 45 | Colombo | +94114704070 | - | - |
| 46 | Conakry | +224 620717072, +971600555555 | Aeroport International Ahmed Sekou Toure, Rez de Chaussee | Mon, Tue, Wed, Thu, Fri, Sun: 9:30-17:30 |
| 47 | Copenhagen | +4538487000 | Copenhagen Airport, Terminal 2, Kastrup | - |
| 48 | Dakar | +221800103067 | Amadou A. Ndoye Dakar Ponty Immeuble La Rotonde Rue Dr. Theze | Mon-Fri: 8:30-16:30 |
| 49 | Dammam | 8008500022, +971600555555, +9668008500022 | Abdulhadi AL Hugayet Tower 8337 Prince Turki Street, Al Khobar Al Shamalia, 3920, 2nd floor, Office #3 31952 | Mon, Tue, Wed, Thu, Sat: 9-17 |
| 50 | Dar Es Salaam | +255222197999 | 6th Floor, Haidery Plaza Complex, Kisutu Street, Ilala Municipal 9594 | Mon-Fri: 9-15, Sat: 8:30-12:30 |
| 51 | Delhi | +91 9167003333 | World Mark 1, Unit 209-210, 2nd Floor, East Wing Aero City, New Delhi 110037 | Mon-Fri: 9-17:30 |
| 52 | Dhaka | +8809609001133, +971600555555 | Hazrat Shahjalal Intl Airport, Terminal-1, Room 20/21 | Mon, Tue, Wed, Thu, Sat, Sun: 9-17:30 |
| 53 | Dubai | +971600555555 | Dubai International Airport - Terminal 3, Entrance 1, Departure Area | Mon-Sun: 00-23:59 |
| 54 | Dublin | +35315171600 | Terminal 2, Dublin Airport | |
| 55 | Durban | +27103440608 | 3rd Floor East Wing The Arch 1 Ncondo Place Umhlanga Ridge Umhlanga 4319 | Mon-Sat: 8:30-16:30, Sat: 8:30-12 |
| 56 | Düsseldorf | +4969945192000 | Departure Hall C Düsseldorf Airport, Terminal 1 40474 | Mon-Sun: 14-16:30 |
| 57 | Edinburgh | +443448002777, +381113034489 | Main Building, 2nd floor Edinburgh Airport | Mon-Sun: 13:30-12 |
| 58 | Frankfurt | +4969945192000 | Departure Hall E Frankfurt Airport, Terminal 2 60549 | Mon, Tue, Thu, Sat, Sun: 8:30-17:30, Wed: 8:30-21 |
| 59 | Fujairah | +971600555555 | Hamad Bin Abdullah Road Al-Ghilala Building, Ground Floor, Shop No. 6 Near Adnoc Gas Station (Al Marwa) | Mon-Fri: 9-17:30 Sat: 9-17 |
| 60 | Geneva | +41844111555 | Rue du Rhône 8 1204 Geneva | Mon-Fri: 10-18:30, Sat: 10-14 |
| 61 | Glasgow | +443448002777, +381113034489 | Address Terminal Building, Paisley PA32ST | Mon-Sun: 9-22 |
| 62 | Guangzhou | +4008822380, +44 2037885042 | Rm3001-3003, 30/f., Teem Tower, 208 Tianhe Road, Tianhe District, Guangzhou | Mon-Fri: 9-17 |
| 63 | Hamburg | +4969945192000 | Flughafenstrasse 1-3, Hamburg Airport, Terminal 1 22335 | Mon-Sun: 15-17:30 |
| 64 | Hanoi | +2839113099, +971600555555, +842839113099 | 10th Floor, West Tower Lotte Center, 54 Lieu Giai Str., Ba Dinh District, Hanoi | Mon-Fri: 9:17 |
| 65 | Harare | +2638677044444, +971600555555 | 18 Wakefield Road Avondale | Mon-Fri: 8-16:30 |
| 66 | Hargeisa | +254203893900, +971600555555, +252 63 4000142 | 26 June Street Dur Dur Mall Hargeisa, Somaliland | Mon, Tue, Thu, Sat, Sun: 7-21 |
| 67 | Helsinki | +358972519888 | - | - |
| 68 | Ho Chi Minh City | +2839113099, +971600555555 | Unit 1409, 14th Floor, Sunwah Tower, 115 Nguyen Hue Blvd, District 1 | Mon-Fri: 9-17 |
| 69 | Hong Kong | +85230713019 | Hong Kong International Airport Terminal 1, Island J | - |
| 70 | Hyderabad | +91 9167003333 | Rajiv Gandhi International Airport, Ranga Reddy District, Shamshabad 501218 | - |
| 71 | Islamabad | +9221111225535, 0080090044442 | Plot #55-C, Blue Area First Floor, Ufone Tower 44000 | Mon-Fri: 9-17, Fri: 9-17:30 |
| 72 | Istanbul | +800448820735, +381113034489 (Serbian, +902123154545 | Istanbul Airport, Tayakadın Mahallesi, Terminal Caddesi No:1, Check-in Area P | Mon-Sun: 12:30-22 |
| 73 | Jakarta | +622129345555, +971600555555 | Sequis Tower, Ground floor Jenderal Sudirman Street Kav. 71 SCBD, South Jakarta 12190 | Mon-Fri: 8:30-15:45 |
| 74 | Jeddah | 8008500022, +971600555555 | Office 1108, Tower B, Zahran Business Center, Prince Sultan Street Al - Salamah District 23525 | Mon, Tue, Thu, Sat, Sun: 9:17 |
| 75 | Johannesburg | +27103440608 | Corner of 5th Street and Rivonia Road, Sandton City, Sandton 5th Floor Office Towers 2196 | Mon-Fri: 8:30-16:30, Sat: 8:30-12 |
| 76 | Kabul | +93766676767, +971600555555 | House - 119, Street 12, Main road, Wazir Akbar Khan Tolo Travels and Tours | Mon, Tue, Thu, Sat, Sun: 8:30-17 |
| For More Information Regarding Global Offices | ||||
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Emirates Group Headquarters
PO Box 686
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