Website
Install App
Toll Free Numbers
1-800-972-3030
(For Contact Support)
1-866-671-5353
(Alternate Contact Support)
IVRS Menu: 1-866-671-5353
- Press 1: If you are calling about existing account
- Press 2: To apply for a new check in or savings account
- Press 3: To apply for a credit card
- Press 4: To apply for an installment loan
- Press 5: To apply for an equity loan or to lock a current loan
- Press 6: To apply for a mortgage loan
Quick Links
Important Contact Details
| Sr.No. | Service | Contact Details | Timing |
|---|---|---|---|
| 1 | International Fraud Support | 800-972-3030 | Mon-Fri, 8am-6pm ET Sat, 10am-4pm, ET Closed Sunday |
| 2 | Report a lost or stolen card | 800-782-0279 | Available 24/7 |
| 3 | Dispute a transaction | 877-833-6197 | Mon-Fri, 7am-6pm ET Sat, 10am-5pm ET |
| 4 | Apply for a Home Loan or Refinance | 866-351-5353 | Mon-Thurs, 8a-8pm ET Fri, 8am-6pm ET Sat, 9am-3pm ET |
| 5 | Business Banking | 866-531-4249 | Mon-Fri, 7am-10pm ET Sat, 8:30am-5pm ET |
| 6 | Commercial Banking | 866-475-0729 | Mon-Fri, 7am-10pm ET |
| 7 | Business Customer Support | 877-534-2264 | - |
| 8 | Military Banking Support | 877-899-0815 | - |
| 9 | Order Personal Checks | 1-800-355-8123 | - |
| 10 | Activate Debit Card | 800-621-2554 | - |
| 11 | 529 College Savings Plans | 1-800-AFFORD-IT (For an enrollment kit) | - |
| 12 | Speak to a Financial Professional about our products and services | 1-800-416-8714, 1-866-488-0017 | - |
| 13 | Health Savings Account | 866-735-8195 | - |
| 14 | Payment Assistance | 866-601-6391 (Option 2) | - |
| 15 | Mortgage Payment Assistance | 1-800-569-4287, lossMitigationCustomerCare1@53.com Fax: 513-358-8786 |
8am-5pm EST, Monday through Friday. |
| 16 | Suspected suspicious or unauthorized alert | 1-866-431-3472 | - |
| 17 | Outside the U.S. | 513-579-5353 | - |
| 18 | Suspected Phishing Email | 53investigation@security.53.com , reportphishing@antiphishing.org | - |
| Mortgage Hardship Assistance | |||
| 19 | For questions about Fifth Third COVID-19 hardship assistance | 1-877-366-5520 | 8am-5pm ET, Mon-Fri |
| 20 | For questions about other Fifth Third hardship assistance programs | 1-800-375-1745 | 8am-5pm, ET, Mon-Fri |
| 21 | For assistance or questions about LoanSolutionCenter login or account registration: | 1-888-221-6580 | 8am-8pm, ET, Mon-Fri |
Card Contact Details
| Sr.No. | Service | Contact No. | Timing |
|---|---|---|---|
| 1 | Report a lost or stolen card | 800-782-0279 | Mon-Sun, 24/7 |
| 2 | Activate debit or credit card | 800-621-2554. | - |
| 3 | Mastercard Global Service | 1-800-307-7309 | Mon-Sun , 24/7 |
Headquarters
Fifth Third Center,
38 Fountain Square Plaza,
Cincinnati, OH 45263
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