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Toll Free Numbers
1-800-438-5000
(For Customer Support)
Contact Number
1-213-484-1900
(For Contact Support)
IVRS Menu: 1-800-438-5000/1-213-484-1900
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- Press 0: To speak with a customer care executive
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Important Contact Details
| Sr.No. | Service | Contact No. |
|---|---|---|
| 1 | Other American Regions | 1-213-484-1900 |
| 2 | FCC's Telecommunications Relay Service | 711 |
Lost/Delayed/Damaged Baggage
- For any query/complaint regarding lost/delayed/damaged baggage kindly contact the customer support team.
- In case of delayed baggge kindly contact the Korean Air staff immediately and file a Property Incident (Delay) report within 21 days of baggage delay.
- In case of damaged/lost baggage kindly report the issue to the airline wthin 7 days of receiving the baggage.
- If your baggage is damaged during screening kindly contact the Transportation Security Administration (TSA) at 1-866-289-9673.
- In case of any lost property you can fill this Form .
- For more information please read .
International Contact Details
| Sr.No. | Location | Contact No. | Timing |
|---|---|---|---|
| 1 | Republic of Korea | 1588-2001, 02-2656-2001 | Domestic Korean/English : 7am-7pm every day International Korean : 7am-10pm every day English: 24/7 Japanese : 9am-7pm every day (Japan Standard Time) Chinese : 8am-7pm every day (China Standard Time) |
| 2 | Japan | 03-6868-0777 | Korean/English : 24/7 Japanese : 9am-7pm every day Chinese : 8am-7pm every day (China Standard Time) |
| 3 | Mainland China | 40065-88888, 0532-8378-7024 | Korean/English : 24/7 Japanese : 9am-7pm every day (Japan Standard Time) Chinese : 8am-7pm every day |
| 4 | Hong Kong SAR | 2319-4393 | Korean/English : 24/7 Japanese : 9am-7pm every day (Japan Standard Time) Chinese (Mandarin) : 8am-7pm every day (China Standard Time) |
| 5 | Macao SAR | 6857-0578 | Korean/English : 24/7 Japanese : 9am-7pm every day (Japan Standard Time) Chinese (Mandarin) : 8am-7pm every day (China Standard Time) |
| 6 | Taiwan | 02-7703-5312 (Korean/English/Japanese), 02-7703-5300 (Chinese) |
Korean/English : 24/7 Japanese : 9am-7pm every day (Japan Standard Time) Chinese : 8:30am-12pm, 1pm-5:30pm weekdays (Taiwan Standard Time, closed on weekends/public holidays) |
| 7 | Malaysia | 03-4065-2170 (Korean/English/Chinese/Japanese), 015-4600-0845 (Local Language) | Korean/English : 24/7 Japanese : 9am-7pm every day (Japan Standard Time) Chinese : 8am-7pm every day (Chinese Standard Time) Local Language : 8:30am-5:30pm weekdays (Malaysia Standard Time, closed on weekends/public holidays) |
| 8 | Vietnam | Hanoi : 024-3275-4601 (Korean/English/Chinese/Japanese) Ho Chi Minh : 028-3861-4611 (Korean/English/Chinese/Japanese) Hanoi : 024-4452-9455 (Local Language) Ho Chi Minh : 028-7102-4960 (Local Language) |
Korean/English : 24/7 Japanese : 9am-7pm every day (Japan Standard Time) Chinese : 8am-7pm every day (Chinese Standard Time) Local Language : 8am-12pm, 1:30am-5pm weekdays (Vietnam Standard Time, closed on weekends/public holidays) |
| 9 | Myanmar | 01-753-2737, 09-403-160-762 | English/Local Language (Myanmar Standard Time, closed on weekends/public holidays) 9am-12pm, 1pm-5pm weekdays, 9am-12pm Saturdays |
| 10 | Singapore | 6709-1127 | Korean/English : 24/7 Japanese : 9am-7pm every day (Japan Standard Time) Chinese : 8am-7pm (Chinese Standard Time) |
| 11 | India | 000-80005-04473 (Korean/English/Chinese/Japanese), 124-481-5588 (Local Language) |
Korean/English : 24/7 Japanese : 9am-7pm every day (Japan Standard Time) Chinese : 8am-7pm every day (Chinese Standard Time) Local Language (India Standard Time, closed on weekends/public holidays) 9:30am-5:30 weekdays, 9:30am-1:30pm Saturdays |
| 12 | Indonesia | 0213-012-2001 (Korean/English/Chinese/Japanese), 021-3002-5040 (Local Language) |
Korean/English : 24/7 Japanese : 9am-7pm every day (Japan Standard Time) Chinese : 8am-7pm every day (Chinese Standard Time) Local Language : 8am-5pm weekdays (Indonesia Standard Time, closed on weekends/public holidays) |
| 13 | Cambodia | 087-888-386 (Korean/English/Chinese/Japanese), 023-903-122 (Local Language) |
Korean/English : 24/7 Japanese : 9am-7pm every day (Japan Standard Time) Chinese : 8am-7pm every day (Chinese Standard Time) Local Language (Cambodia Standard Time, closed on weekends/public holidays) 7:30am-12pm, 1pm-5:30pm Monday, Tuesdays, Wednesdays, Thursdays, 8am-12pm, 1pm-5pm Friday |
| 14 | Thailand | 02-029-0766 (Korean/English/Chinese/Japanese), 02-460-9193 (Local Language) |
Korean/English : 24/7 Japanese : 9am-7pm every day (Japan Standard Time) Chinese : 8am-7pm every day (Chinese Standard Time) Thailand : 8:30am-12pm, 1pm-5:30pm weekdays (Thailand Standard Time, closed on weekends/public holidays) |
| 15 | Philippines | Manila : 02-8540-1152 (Korean/English/Chinese/Japanese), Manila : 02-8290-6430 (Local Language), Cebu : 032-888-5805 (Local Language) |
Korean/English : 24/7 Japanese : 9am-7pm every day (Japan Standard Time) Chinese : 8am-7pm every day (Chinese Standard Time) Local Language : 8:30am-5:30pm weekdays (Philippines Standard Time, closed on weekends/public holidays) |
| 16 | Canada | 1-800-438-5000 (toll-free), Other American regions : 1-213-484-1900 |
Korean/English : 24/7 Japanese : 9am-7pm every day (Japan Standard Time) Chinese : 8am-7pm every day (Chinese Standard Time) |
| 17 | Brazil | 0800-3176670 (Korean/English/Chinese/Japanese) (toll-free) 11-5283-2678 (Local Language) |
Korean/English : 24/7 Japanese : 9am-7pm every day (Japan Standard Time) Chinese : 8am-7pm every day (Chinese Standard Time) Local Language : 8:30am-5:30pm weekdays (Brazil Standard Time, closed on weekends/public holidays) |
| 18 | Guam | 1-888-396-1588 (toll-free) | Korean/English : 24/7
Japanese : 9am-7pm every day (Japan Standard Time) Chinese : 8am-7pm every day (China Standard Time) |
| 19 | New zealand | 09-914-2000 | Korean/English : 24/7
Japanese : 9am-7pm every day (Japan Standard Time) Chinese : 8am-7pm every day (China Standard Time) |
| 20 | Australia | 02-9262-6000 | Korean/English : 24/7 Japanese : 9am-7pm every day (Japan Standard Time) Chinese : 8am-7pm every day (China Standard Time) |
| 21 | Russia | 8-800-500-2510 (Russian/Korean/English/Chinese/Japanese/Other European*) (toll-free) Vladivostok : 8-4232-433-444 (Local Language) |
Korean/English : 24/7 Japanese : 9am-7pm every day (Japan Standard Time) Chinese : 8am-7pm every day (China Standard Time) Russian : 8:30am-5:30pm weekdays (Moscow Standard Time, closed on weekends/public holidays) Vladivostok (Local Language) : 9am-12pm, 1pm-5pm on Tuesdays, Wednesdays, Thursdays, and Fridays (Vladivostok Standard Time, closed on monday/weekends/public holidays) |
| 22 | Mongolia | 11-31-1100, 11-31-7100 (Local Language) | Korean/English : 24/7 Japanese : 9am-7pm every day (Japan Standard Time) Chinese : 8am-7pm every day (Chinese Standard Time) Local Language : 8:30am-5:30pm (Mongolia Standard Time, closed on weekends/public holidays) |
| 23 | Arab Emirates | 800-017-8627 (toll-free) | Korean/English : 24/7
Japanese : 9am-7pm every day (Japan Standard Time) Chinese : 8am-7pm every day (China Standard Time) |
| 24 | Israel | 180-940-1216 (toll-free) | Korean/English : 24/7 Japanese : 9am-7pm every day (Japan Standard Time) Chinese : 8am-7pm every day (China Standard Time) |
| Europe | |||
| Timing: Korean/English : 24/7
Japanese : 9am-7pm every day (Japan Standard Time) Chinese : 8am-7pm every day (China Standard Time) |
|||
| 25 | Austria | 0800-943-623 | - |
| 26 | Belgium | 0800-58-287 | - |
| 27 | Czech Republic | 800-701-548 | - |
| 28 | Denmark | 80-400-223 | - |
| 29 | Finland | 0800-526-634 | - |
| 30 | France | 0805-98-79-21 | - |
| 31 | Germany | 0800-000-7482 | - |
| 32 | Greece | 00800-4920-00847 | - |
| 33 | Hungary | 06-80-200-196 | - |
| 34 | Ireland | 1-800-832-378 | - |
| 35 | Italy | 800-598-965 | - |
| 36 | Luxembourg | 800-40168 | - |
| 37 | Netherlands | 0800-382-8280 | - |
| 38 | Norway | 800-620-12 | - |
| 39 | Poland | 800-149-971 | - |
| 40 | Portugal | 800-600-804 | - |
| 41 | Slovakia | 0800-500-826 | - |
| 42 | Spain | 800-000-219 | - |
| 43 | Sweden | 020-120-3081 | - |
| 44 | Switzerland | 0800-140325 | - |
| 45 | Turkiye | 0800-621-2292 | - |
| 46 | United Kingdom (UK) | 0800-0265-883 | - |
| 47 | Other European regions | +33-1-5345-3177 | - |
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