Website
Install App
Toll Free Numbers
1-800-552-9264
(For Customer Support)
International Numbers
+603-7843-3000
(For Customer Support Outside Malaysia)
IVRS Menu: 1-800-552-9264
- Press 1: For new booking
- Press 2: For existing booking
- Press 4: For travel agents
- customer@malaysiaairlines.com (For Customer Care)
Quick Links
Important Contact Details
| Sr.No. | Service/Department | Contact No. | Email/Address |
|---|---|---|---|
| 1 | Temptations | +603 8787 6666 Mon-Fri, 9:30am-5:30pm Sat-Sun and and Public Holidays (in Malaysia): Closed |
mhtemptations@3sixtydutyfree.com |
| 2 | Government Travel | - | Address: Government Sales Department 4th floor, West Wing, Administration Building, Southern Support Zone, Kuala Lumpur International Airport, 64000 Sepang |
| 3 | Ground Handling | - | ghm@malaysiaairlines.com |
| 4 | Enrich | - | enrich@malaysiaairlines.com |
| 5 | Malaysia Airlines Academy | +603 7863 7500 | mktg_maa@malaysiaairlines.com Address: Malaysia Airlines Academy Level 4, East Wing, MAB Academy Campus, Southern Support Zone, Kuala Lumpur International Airport, 64000 Sepang, Selangor, Malaysia |
| 6 | MH Flight Simulator Experience | +603 7840 2663, +603 7840 4369 | simexperience@malaysiaairlines.com Address: Flight Simulator Sales & Marketing Simulator Building Complex A-AA0202 Sultan Abdul Aziz Shah Airport 47200 Subang Selangor, Malaysia |
Lost/Delayed/Damaged Baggage
- For any query/complaint regarding lost/delayed/damaged baggage kindly contact the customer support team.
- In case of delayed/damaged baggage kindly report the issue at the baggage office at the airport or online by filling this Self-Service Baggage Reporting Portal
- In case of lost baggage kindly report the issue at the baggage office at the airport or online by filling this Lost and Found Property e-form .
- For more information please read .
Global Contact Details
| Sr.No. | Country/Region | City | Contact Details | Address |
|---|---|---|---|---|
| 1 | Australia | Adelaide | 132627 (Toll free), +61 1800 985 919 (within Australia), +603 7843 3000 (Outside) | - |
| 2 | New Zealand | Auckland | +0800 777 747 (within NZ), +603 7843 3000 (Outside) | - |
| 3 | Bahrain | Bahrain | +603 7843 3000 (Outside Malaysia) | - |
| 4 | Brunei | Bandar Seri Begawan | +603 7843 3000 (Outside Brunei) | Flight Operations Office, 2nd Level, Departure Hall, Brunei International Airport, Berakas BB2513. |
| 5 | Thailand | Bangkok | +66 2787 3513 | Room No. S5125 Unit A, 5th Floor, 496-502 Gaysorn Amarin, Ploenchit Road, Lumpini, Pathumwan, Bangkok 10330. |
| 6 | China | Beijing | +86 400 601 5331 (within mainland China), customer.china@malaysiaairlines.com |
MH Airport Office - Room C4S083, Level 2, Terminal 3, Capital International Airport, Chaoyang District. |
| 7 | Australia | Brisbane | 132627 (Toll free), +61 1800 985 919 (within Australia), +603 7843 3000 (Outside) | - |
| 8 | USA | California | +603 7843 3000 (outside Malaysia) | - |
| 9 | Indonesia | Denpasar-Bali | +62 213 0132 891 | JL. By Pass I Gusti Ngurah Rai No.62A Sanur, Bali 80228, Denpasar Selatan. |
| 10 | Qatar | Doha | +974 8 0010 1712 | - |
| 11 | UAE | Dubai | +60 3 7843 3000 (Outside Malaysia) | - |
| 12 | China | Guangzhou | +86 400 601 5331 (within mainland China) | - |
| 13 | Vietnam | Hanoi | +84 24 3275 4233 | 12th Floor, Hong Ha Center, 25 Ly Thuong Kiet, Hoan Kiem District. |
| 14 | Vietnam | Ho Chi Minh | +84 24 3275 4233 | Room 1505, 15th Floor - Vincom Dong Khoi, 72 Le Thanh Ton Street, District 1. |
| 15 | Hong Kong SAR, China | Hong Kong | +852 3001 0026 | - |
| 16 | Indonesia | Jakarta | +62 213 0132 891 | Jl. Tomang Raya No 47I - J, Jakarta 11440. |
| 17 | Saudi Arabia | Jeddah | +966 800 844 5677 (Res/Ticketing), +966 800 850 0333 (STC), +971 4389 8985 | - |
| 18 | Malaysia | Kuala Lumpur (KLIA) | 1 300 88 3000 (Within Malaysia), +603 7843 3000 (Outside) | Ticket Office Level 5 (Departure Level), Main Terminal Building, KLIA, Sepang, Selangor. |
| 19 | Malaysia | Kuala Lumpur Nu Sentral | 1 300 88 3000 (Within Malaysia), +603 7843 3000 (Outside) | Lot L2.23, Level 2, NU Sentral Shopping Centre, 201 Jalan Tun Sambanthan, Brickfields. |
| 20 | Malaysia | Kuala Lumpur Paradigm Mall | 1 300 88 3000 (Within Malaysia), +603 7843 3000 (Outside) | CF 18 & CF 30, Concourse Floor, Paradigm Mall, No 1 Jalan SS7/26A, Petaling Jaya, Selangor. |
| 21 | Kuwait | Kuwait | +603 7843 3000 (Outside Malaysia) | - |
| 22 | UK | London | +44 330365 0080 (within UK) | Airport Office, Room 2529, Mezzanine Balcony Terminal 4, London Heathrow Airport, TW6 3XZ. |
| 23 | Philippines | Manila | +63 2 8290 6444 | - |
| 24 | Indonesia | Medan | +62 213 0132 891 | MH / GSA PT AVS Indonesia, Grand Aston City Hall, Jl Balai Kota No. 1, Medan 20112. |
| 25 | Australia | Melbourne | 132627 (Toll free), +61 1800 985 919 (within Australia), +603 7843 3000 (Outside) | - |
| 26 | Oman | Muscat | +603 7843 3000 (Outside Malaysia) | - |
| 27 | India | New Delhi | 000-800-0503594 (Toll free within India), +603 7843 3000 (Outside) | Level 4, Room No 16, Terminal 3, Indira Gandhi International Airport, Delhi-110037. |
| 28 | Japan | Osaka | +81 3 4477 4938 | - |
| 29 | France | Paris | +33 159 203 191 (Within France) | - |
| 30 | Australia | Perth | 132627 (Toll free), +61 1800 985 919 (within Australia), +603 7843 3000 (Outside) | - |
| 31 | Cambodia | Phnom Penh | +855 2390 3066 | GIA Tower (Koh Pich), G13A03A (13A Floor), St Sopheak Mongkul, Tonle Bassac. |
| 32 | Thailand | Phuket | +66 2787 3513 | - |
| 33 | UK | Scotland | +44 033 0365 0080 (within UK) | - |
| 34 | Korea | Seoul | +82 2 3483 4849 | #1029, 10th floor, 24 Namdaemun-ro 9-gil, Jung-gu. |
| 35 | China | Shanghai | +86 400 601 5331 (within mainland China) | - |
| 36 | Singapore | Singapore | +65 6723 1009 | 80 Airport Boulevard, Changi Airport Terminal 1 #03-99. |
| 37 | Indonesia | Surabaya | +62 213 0132 891 | Praxis Office Building, Lantai 5 Unit 5H-28, Jl. Sono Kembang No.4-6, Surabaya 60271. |
| 38 | Australia | Sydney | 132627 (Toll free), +61 1800 985 919 (within Australia), +603 7843 3000 (Outside) | - |
| 39 | Taiwan, China | Taipei | +886 2 7743 7461 | - |
| 40 | Japan | Tokyo | +81 3 4477 4938 | - |
| 41 | China | Xiamen | +86 400 601 5331 (within mainland China), customer.china@malaysiaairlines.com |
MH Airport Office, International Departure Hall A015, Xiamen Gaoqi International Airport. |
| 42 | Myanmar | Yangon | General Sales Agent (GSA) | AVIAREPS Myanmar Co., Ltd, Room 1409, 14th Floor, Sakura Tower, 339 Bogyoke Aung San Road. |
Head Office
Malaysia Airlines Berhad,
1st Floor, Administration Building,
South Support Zone, KLIA, 64000 Sepang,
Selangor, Malaysia
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