Website
Install App
Toll Free Numbers
1-800-628-2265
(For Customer Support)
International Numbers
+1-607-337-2265
(For International Customer Support)
IVRS Menu: 1-800-628-2265
- Press 1: For automated account information including deposit and loan balances.
- Press 2: To reset your NBT debit card pin.
- Press 3: For lost or stolen atm or debit card .
- customerservice@nbtbank.com (For Customer Care)
Quick Links
Important Contact Details
| Sr. No. | Service | Contact Details |
|---|---|---|
| 1 | Activate or Pin a debit card | 1.800.992.3808 |
| 2 | nternational Callers can activate their card by calling | 1.614.564.3074 |
| 3 | Report Fraud | reportfraud@nbtbank.com |
| 4 | Business Support | 1.833.NBT.4BIZ(628-4249) businesssupport@nbtbank.com |
| 5 | Wealth Support | 1-866-952-1050 wealthoperations@nbtbank.com |
Branch Locator
| SNo. | Branch Name | Contact No. | Full Address |
|---|---|---|---|
| 1 | Afton Branch | 607-639-2281 | 182 Main Street, Afton, NY |
| 2 | Albany Branch | 518-437-4100 | 80 Wolf Road, Albany, NY |
| 3 | Albany Branch | 518-426-3285 | 54 State Street, Albany, NY |
| 4 | Amherst Branch | 716-835-6300 | 3388 Sheridan Drive, Amherst, NY |
| 5 | Amsterdam Branch | 518-842-2123 | 106 Hannaford Plaza, Amsterdam, NY |
| 6 | Angola Branch | 716-549-1114 | 8599 Erie Road, Angola, NY |
| 7 | Archbald Branch | 570-876-1480 | 3 John F. Kennedy Drive, Archbald, PA |
| 8 | Bainbridge Branch | 607-967-2551 | 9 North Main Street, Bainbridge, NY |
| 9 | Baldwinsville Branch | 315-638-3200 | 8260 Willett Parkway, Baldwinsville, NY |
| 10 | Bartonsville Branch | 570-420-4579 | 5009 Windsor Drive, Bartonsville, PA |
| 11 | Binghamton East Branch | 607-779-7022 | 156 Robinson Street, Binghamton, NY |
| 12 | Binghamton Northgate Branch | 607-724-6337 | 1256 Front Street, Binghamton, NY |
| 13 | Brewerton Branch | 315-668-7081 | 9556 Brewerton Road, Brewerton, NY |
| 14 | Burlington Branch | 802-318-9150 | 150 Bank Street, Burlington, VT |
| 15 | Camillus Branch | 315-487-2180 | 5390 W Genesee Street, Camillus, NY |
| 16 | Canaan Branch | 860-824-5423 | 100 Main Street, Canaan, CT |
| 17 | Canajoharie Branch | 518-673-3201 | 20 Mohawk Street, Canajoharie, NY |
| 18 | Canastota Branch | 315-697-2231 | 3273 Seneca Turnpike, Canastota, NY |
| 19 | Canton Branch | 315-386-2265 | 5 Park Place, Canton, NY |
| 20 | Carbondale Schoolside Branch | 570-282-6717 | 140 Brooklyn Street, Carbondale, PA |
| 21 | Cherry Valley Branch | 607-264-8411 | 16 Main Street, Cherry Valley, NY |
| 22 | Choconut Branch | 570-553-2122 | 29 Quaker Lake Road, Friendsville, PA |
| 23 | Cincinnatus Branch | 607-863-4100 | 2743 NYS Route 26, Cincinnatus, NY |
| 24 | Clarence Branch | 716-639-2000 | 8411 Main Street, Williamsville, NY |
| 25 | Clarks Green Branch | 570-587-0505 | 318 East Grove Street, Clarks Green, PA |
| 26 | Clinton Branch | 315-853-5501 | One Kirkland Ave, Clinton, NY |
| 27 | Cobleskill Branch | 518-234-4331 | 691 East Main Street, Cobleskill, NY |
| 28 | Concord Branch | 603-223-1859 | 118 N Main Street, Concord, NH |
| 29 | Cooperstown Commons Branch | 607-547-8301 | 2 Commons Drive, Cooperstown, NY |
| 30 | Cooperstown Branch | 607-547-9971 | 62 Pioneer Street, Cooperstown, NY |
| 31 | Cortland Main Branch | 607-758-1200 | 65 Main Street, Cortland, NY |
| 32 | Cortland Branch | 607-753-3391 | 1125 State Route 222, Cortland, NY |
| 33 | Deposit Branch | 607-467-2195 | 108 Second Street, Deposit, NY |
| 34 | DeRuyter Branch | 315-852-1107 | 750 Utica Street, DeRuyter, NY |
| 35 | Dickson City Branch | 570-489-7519 | 736 Main Street, Dickson City, PA |
| 36 | Dover Plains Branch | 845-877-9850 | 5 Dover Village Plaza, Dover Plains, NY |
| 37 | Duanesburg Branch | 518-895-2364 | 4957 Western Turnpike, Duanesburg, NY |
| 38 | Dunmore Branch | 570-344-9701 | 1230 O'Neill Highway, Dunmore, PA |
| 39 | Earlville Branch | 315-691-2976 | 2 South Main Street, Earlville, NY |
| 40 | East Greenbush Branch | 518-477-4294 | 425 Columbia Turnpike, Rensselaer, NY |
| 41 | East Syracuse Branch | 315-437-2546 | 6563 Weighlock Drive, East Syracuse, NY |
| 42 | Edmeston Branch | 607-965-8636 | One West Street, Edmeston, NY |
| 43 | Elmhurst Branch | 570-842-2432 | 207 State Route 435, Elmhurst Township, PA |
| 44 | Elmwood Village Branch | 716-882-7788 | 925 Elmwood Ave, Buffalo, NY |
| 45 | Endicott Branch | 607-785-5113 | 1310 North Street, Endicott, NY |
| 46 | Essex Branch | 802-878-7202 | 2 Commonwealth Avenue, Essex Junction, VT |
| 47 | Eynon Branch | 570-876-1637 | 685 Scranton/Carbondale Hwy, Eynon, PA |
| 48 | Fairport Branch | 585-223-9080 | 45 S Main Street, Fairport, NY |
| 49 | Fayetteville Branch | 315-449-4770 | 6930 East Genesee Street, Fayetteville, NY |
| 50 | Fishkill Branch | 845-896-9300 | 701 Route 9, Fishkill, NY |
| 51 | Fonda Branch | 518-853-4621 | 34 West Main Street, Fonda, NY |
| 52 | Forestville Branch | 716-965-2701 | 25 Main Street, Forestville, NY |
| 53 | Fort Plain Branch | 518-993-2393 | 41 Canal Street, Fort Plain, NY |
| 54 | Fulton Branch | 315-593-2165 | 1930 State Route 3, Fulton, NY |
| 55 | Glastonbury Branch | 860-494-2345 | 2670 Main St, Glastonbury, CT |
| 56 | Glens Falls Branch | 518-745-5269 | 86 Glen Street, Glens Falls, NY |
| 57 | Gloversville Financial Center | 518-773-5156 | 12 Fremont Street, Gloversville, NY |
| 58 | Gloversville Branch | 518-773-7348 | 199 2nd Ave, Gloversville, NY |
| 59 | Grand Gorge Branch | 607-588-7513 | 60814 State Highway 30, Grand Gorge, NY |
| 60 | Great Barrington Downtown Branch | 413-528-1201 | 210 Main Street, Great Barrington, MA |
| 61 | Great Barrington South Branch | 413-528-4111 | 700 Main Street, Great Barrington, MA |
| 62 | Great Bend Branch | 570-879-2152 | Mountain View Plaza, Route 11, Great Bend, PA |
| 63 | Greene Dreher Branch | 570-676-4767 | 1008 Main Street, Newfoundland, PA |
| 64 | Greene Branch | 607-656-5201 | 80 South Chenango Street, Greene, NY |
| 65 | Guilderland Branch | 518-452-2507 | 5 New Karner Road, Guilderland, NY |
| 66 | Halfmoon Branch | 518-371-0484 | 225 Guideboard Road, Halfmoon, NY |
| 67 | Hamburg Branch | 716-649-4900 | 5999 South Park Avenue, Hamburg, NY |
| 68 | Hamilton Branch | 315-824-1330 | 1 Madison Street, Hamilton, NY |
| 69 | Hamlin Corners Branch | 570-689-0944 | 575 Easton Turnpike, Hamlin, PA |
| 70 | Hancock Branch | 607-637-2611 | 11 East Main Street, Hancock, NY |
| 71 | Herkimer Branch | 315-867-2133 | 399 E. Albany Street, Herkimer, NY |
| 72 | Hobart Branch | 607-538-9141 | 147 Maple Avenue, Hobart, NY |
| 73 | Irondequoit Branch | 585-266-4100 | 2118 Hudson Ave, Rochester, NY |
| 74 | Johnson City Branch | 607-797-7940 | 331 Main Street, Johnson City, NY |
| 75 | Johnstown Branch | 518-762-1998 | 142 North Comrie Avenue, Johnstown, NY |
| 76 | Keene Branch | 603-352-0674 | 210 West Street, Keene, NH |
| 77 | Keyser Branch | 570-341-8100 | 130 North Keyser Avenue, Scranton, PA |
| 78 | Kingston Branch | 570-288-7070 | 455 Market Street, Kingston, PA |
| 79 | Lake Ariel Branch | 570-698-5695 | 1456 Lake Ariel Highway, Lake Ariel, PA |
| 80 | Lake Placid Branch | 518-523-9544 | 2483 Main Street, Lake Placid, NY |
| 81 | Lakeville Branch | 860-453-3100 | 5 Bissell Street, Lakeville, CT |
| 82 | Lancaster Branch | 716-681-0400 | 4979 Transit Rd, Depew, NY |
| 83 | Latham Branch | 518-783-4725 | 703 Troy Schenectady Road, Latham, NY |
| 84 | Lee Branch | 413-243-4061 | 76 Park Street, Lee, MA |
| 85 | Lenox Branch | 570-222-3171 | 5910 State Route 92, Kingsley, PA |
| 86 | Lockport Branch | 716-433-3171 | 5688 S Transit Rd, Lockport, NY |
| 87 | Lords Valley Branch | 570-775-7316 | 114 Village Center Drive, Lords Valley, PA |
| 88 | Maine Regional Headquarters | 207-808-4492 | 5 Widgery Wharf, Portland, ME |
| 89 | Malone Branch | 518-483-8333 | 3392 State Route 11, Malone, NY |
| 90 | Malta Branch | 518-226-3460 | 51 Luther Forest Blvd., Mechanicville, NY |
| 91 | Manchester Branch | 603-623-2007 | 80 Canal Street, Manchester, NH |
| 92 | Manlius Branch | 315-682-3171 | 8250 Manlius-Cazenovia Road, Manlius, NY |
| 93 | Marathon Branch | 607-849-3275 | 14 East Main Street, Marathon, NY |
| 94 | Margaretville Branch | 845-586-2623 | 723 Main Street, Margaretville, NY |
| 95 | Massena Branch | 315-764-1112 | 264 Main Street, Massena, NY |
| 96 | Middleburgh Branch | 518-827-4111 | 305 Main Street, Middleburgh, NY |
| 97 | Milford Branch | 570-296-0200 | 214 West Harford Street, Milford, PA |
| 98 | Millerton Branch | 518-789-9802 | 87 Main Street, Millerton, NY |
| 99 | Montrose Branch | 570-278-1181 | 36 Public Avenue, Montrose, PA |
| 100 | Mount Cobb Branch | 570-689-2694 | 1197 Mount Cobb Road, Jefferson Township, PA |
| 101 | Mount Pocono Branch | 570-839-3088 | 3418 Route 940, Mount Pocono, PA |
| 102 | Mountainhome Branch | 570-595-6400 | 1079 Route 390, Mountainhome, PA |
| 103 | Nashua Branch | 603-578-2652 | 221 Main Street, Nashua, NH |
| 104 | New Berlin Branch | 607-847-6988 | 2 South Main Street, New Berlin, NY |
| 105 | New Hartford Branch | 315-797-0698 | 8549 Seneca Turnpike, New Hartford, NY |
| 106 | New Milford Branch | 570-465-3206 | 841 Main Street, New Milford, PA |
| 107 | New Paltz Branch | 845-256-0003 | 275 Main Street, New Paltz, NY |
| 108 | Newark Valley Branch | 607-642-3550 | 2 North Main Street, Newark Valley, NY |
| 109 | Newburgh Branch | 845-562-6766 | 801 Auto Park Place, Newburgh, NY |
| 110 | North Adams Branch | 413-664-6521 | 331 State Road, North Adams, MA |
| 111 | North Boston Branch | 716-649-7910 | 7205 Boston State Road, North Boston, NY |
| 112 | North Buffalo Branch | 716-819-9000 | 2670 Delaware Ave, Buffalo, NY |
| 113 | North Syracuse Branch | 315-458-1343 | 700 North Main Street, North Syracuse, NY |
| 114 | Northville Branch | 518-863-2101 | 312 Bridge Street, Northville, NY |
| 115 | Norwich North Plaza Branch | 607-337-6800 | 117 State Highway 320, Norwich, NY |
| 116 | Norwich South Plaza Branch | 607-337-6700 | 5632 State Highway 12, Norwich, NY |
| 117 | Norwich Main Branch | 607-337-6136 | 52 South Broad Street, Norwich, NY |
| 118 | Oakdale Commons Branch | 607-779-7023 | 625 Harry L Drive, Johnson City, NY |
| 119 | Ogdensburg Branch | 315-393-8820 | 2800 Ford Street Extension, Ogdensburg, NY |
| 120 | Oneida South Branch | 315-363-0973 | 118 Genesee Street, Oneida, NY |
| 121 | Oneida Branch | 315-366-3245 | 160 Main Street, Oneida, NY |
| 122 | Oneonta Downtown Branch | 607-432-5800 | One Wall Street, Oneonta, NY |
| 123 | Oneonta East Branch | 607-436-7298 | 5582 State Highway 7, Oneonta, NY |
| 124 | Oneonta Southside Branch | 607-431-2040 | 733 State Highway 28, Oneonta, NY |
| 125 | Oswego East Branch | 315-342-6272 | 161 State Route 104, Oswego, NY |
| 126 | Oswego West Branch | 315-343-1100 | 30 West Utica Street, Oswego, NY |
| 127 | Oxford Branch | 607-843-2691 | 10 North Canal Street, Oxford, NY |
| 128 | Penfield Branch | 585-377-8970 | 2163 Fairport Nine Mile Point Road, Fairport, NY |
| 129 | Perinton Branch | 585-223-2200 | 6797 Pittsford Palmyra Road, Fairport, NY |
| 130 | Pittsfield Financial Center | 413-448-6162 | 75 North Street, Pittsfield, MA |
| 131 | Pittsfield Branch | 413-496-9780 | 609 Merrill Road, Pittsfield, MA |
| 132 | Placid Outpost Branch | 518-523-3025 | 1944 Saranac Avenue, Lake Placid, NY |
| 133 | Plattsburgh Margaret Street Branch | 518-561-1221 | 185 Margaret Street, Plattsburgh, NY |
| 134 | Plattsburgh Route 3 Branch | 518-561-5845 | 482 Route 3, Plattsburgh, NY |
| 135 | Portland Bayside | 207-536-2977 | 191 Marginal Way, Suite G, Portland, ME |
| 136 | Potsdam Branch | 315-265-9950 | 6554 State Hwy 56, Potsdam, NY |
| 137 | Poughkeepsie Branch | 845-454-5511 | 40 Garden Street, Poughkeepsie, NY |
| 138 | Pulaski Branch | 315-298-5117 | 4879 N Jefferson Street, Pulaski, NY |
| 139 | Queensbury Branch | 518-793-8841 | 242 Quaker Road, Queensbury, NY |
| 140 | Remote Drive up and ATM - Hamilton | 315-824-2212 | 40 Utica Street, Hamilton, NY |
| 141 | Richfield Springs Branch | 315-858-2800 | 194 Main Street, Richfield Springs, NY |
| 142 | Rome Black River Branch | 315-337-7393 | 853 Black River Boulevard, Rome, NY |
| 143 | Rome Westgate Branch | 315-339-3200 | 1148 Erie Boulevard West, Rome, NY |
| 144 | Salisbury Branch | 860-453-3123 | 18 Main Street, Salisbury, CT |
| 145 | Saranac Lake Branch | 518-891-2050 | 209 Lake Flower Avenue, Saranac Lake, NY |
| 146 | Saratoga Springs Branch | 518-587-0330 | 295 Broadway, Saratoga Springs, NY |
| 147 | Schenectady Branch | 518-381-4512 | 433 State Street, Schenectady, NY |
| 148 | Schoharie Branch | 518-295-7788 | 271 Main Street, Schoharie, NY |
| 149 | Sharon Springs Branch | 518-284-2231 | 105 Main Street, Suite 1, Sharon Springs, NY |
| 150 | Sharon Branch | 860-364-0500 | 5 Gay Street, Sharon, CT |
| 151 | Sheffield Branch | 413-229-5000 | 640 North Main Street, Sheffield, MA |
| 152 | Sherburne Branch | 607-674-2071 | 30 North Main Street, Sherburne, NY |
| 153 | Sidney Branch | 607-561-2800 | 13 Division Street, Sidney, NY |
| 154 | South Burlington Branch | 802-341-8848 | 1330 Shelburne Rd, South Burlingon, VT |
| 155 | South Egremont Branch | 413-528-5100 | 51 Main Street, South Egremont, MA |
| 156 | South Glens Falls Branch | 518-798-2180 | 110 Main Street, South Glens Falls, NY |
| 157 | South Otselic Branch | 315-653-4500 | 1572 State Highway 26, South Otselic, NY |
| 158 | Speculator Branch | 518-548-7211 | 2966 State Route 30, Speculator, NY |
| 159 | St. Johnsville Branch | 518-568-7612 | 16 West Main Street, St. Johnsville, NY |
| 160 | Syracuse Clinton Square Branch | 315-475-1268 | 126 North Salina Street, Syracuse, NY |
| 161 | Syracuse James Street Branch | 315-474-3306 | 1001 James Street, Syracuse, NY |
| 162 | Taylor Branch | 570-562-2500 | 801 South Main Street, Taylor, PA |
| 163 | Tonawanda Branch | 716-504-1500 | 2800 Niagara Falls Blvd, Tonawanda, NY |
| 164 | Tully Branch | 315-696-6333 | 5789 Route 80, Tully, NY |
| 165 | Utica Financial Center | 315-738-8701 | 270 Genesee Street, Utica, NY |
| 166 | Vail Mills Branch | 518-883-3416 | 3711 State Highway 30, Amsterdam, NY |
| 167 | Vestal Branch | 607-797-3773 | 3121 Vestal Parkway East, Vestal, NY |
| 168 | Webster Branch | 1-585-596-1983 | 1075 Ridge Rd, Webster, NY |
| 169 | West Hartford Branch | 860-734-5150 | 68 South Main Street, West Hartford, CT |
| 170 | West Seneca Branch | 716-674-4280 | 938 Union Road, West Seneca, NY |
| 171 | Westminster Commons Branch | 716-882-7764 | 419 Monroe Street, Buffalo, NY |
| 172 | Whitesboro Branch | 315-736-6832 | 131 Oriskany Boulevard, Whitesboro, NY |
| 173 | Whitney Point Branch | 607-692-7200 | 2950 NYS Route 11, Whitney Point, NY |
| 174 | Wilkes-Barre Blvd Branch | 570-823-4200 | 171 North Wilkes-Barre Blvd, Wilkes-Barre, PA |
| 175 | Williamsville Branch | 716-817-7160 | 5178 Main Street, Williamsville, NY |
| 176 | Williston Branch | 802-879-0809 | 1 Taft Corners Shopping Center, Williston, VT |
| 177 | Windham Branch | 518-734-3991 | 49 State Route 296, Windham, NY |
Report A Lost Or Stolen Card
- If your card is lost or stolen after our normal business hours, call 1-800-628-2265 and select Option 4. Then follow the prompts to report your lost or stolen debit card.
- For lost or stolen credit card, you can call at 800.558.3424 .
Mailing Addresses
Routing Number: 021303618
| Sr. No. | Service | Address |
|---|---|---|
| 1 | General Use | NBT Bank PO Box 351 Norwich, NY, 13815 Email: serviceofprocess@nbtbank.com Fax: 607-334-2178 |
| 2 | Loan Payments | NBT Bank Loan Operations PO Box 149 Canajoharie, NY 13317 |
| 3 | Error Resolution and Information Requests | NBT Bank Mortgage Servicing Department PO Box 149 Canajoharie, NY, 13317 |
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