Website
Install App
Toll Free Numbers
1-800-435-9725
(For Customer Support)
IVRS Menu:
- Press 1: For Mabuhay Miles transaction
- Press 2: To check flight status
- Press 3: To make a new booking
- Press 4: For existing booking
- Press 5: For cargo services
- Press 6: If you are a Million Miler and would like dedicated support
- Press 7: For delayed/missing or damaged baggage
- wecare@philippineairlines.com (For Feedback)
Quick Links
Important Contact Details
| Sr.No. | Region/Service | Contact No. |
|---|---|---|
| 1 | Manila Landline | (+632) 8539-0000, (+632) 8855-8888 |
| 2 | Philippines Mobile | (+63) 919-056-2255 |
| 3 | WhatsApp Support | 639178305810 |
Lost/Delayed/Damaged Baggage
- For any query/complaint regarding lost/delayed/damaged baggage kindly contact at the details given below:
Sr.No. Terminal/Office Email Timing 1 Terminal 1 International (Macroasia) baggageServicesint@pal.com.ph
(Baggage Assistance including Lost and Found (inside the aircraft only))24/7 2 Terminal 2 Domestic (Macroasia) baggageservicesdom@pal.com.ph
(Baggage Assistance including Lost and Found (inside the aircraft only))Mon-Sun, 4am-12am PH Local Time 3 Domestic Flights Baggage Claims Office (2P) Mon-Sun, 6am-10pm PH Local time - In case of lost/delayed/damaged baggage please contact the Baggage Assistance Counter located at the arrival area and file a report for your missing baggage.
- For international flights, if your baggage is not found by the seventh day after the baggage was reported missing kindly fill this Baggage Claim Form .
- For more information please read .
Ticket Offices Contact Details
| Sr.No. | City | Office | Contact No. | Address | Timing | |
|---|---|---|---|---|---|---|
| 1 | Honolulu | Honolulu Sales Office | 1) 808 840 1109, (1) 808 833 0527 , Fax: (1) 808 836 7022 |
honolulusales@pal.com.ph | Daniel Inouye International Airport, 300 Rodgers Blvd., Lobby 4, Honolulu, Hawaii, 96819 | Mon-Fri: 9am-5pm Sat-Sun, Closed |
| 2 | Los Angeles | Los Angeles Sales Office | (310) 338 7197, Fax: (310) 338 7184 |
losangelessales@pal.com.ph | 5757 W. Century Blvd., Suite 751 Los Angeles, CA 90045 | Mon-Fri: 9am-5pm Sat-Sun, Closed |
| 3 | New York | New York Sales Office | 1 800 435 9725 (Toll Free Contact Center), (917) 675 7431 | onlinebooking@philippineairlines.com | 561 Seventh Avenue FLR2, New York NY 10018 (Office Temporarily Closed) | Mon-Fri: 9am-5pm Sat-Sunand Holidays, Closed |
| 4 | Guam | General Sales Agent - Goodwind Travel And Tour Corp., Inc. | +1 (671) 632 161 , +1 (671) 632 1625 | - | 1088 W. Marine Corps Dr. Ste 177 Micronesia Mall Dededo, Guam 96929 | Sun-Thu: 11am-8pm Fri-Sat: 11am-9pm |
| 5 | San Francisco | San Francisco Sales Office | 1 415 217 3153, Reservations: 1 800 435 9725 |
palsfosales@pal.com.ph | 1350 Bayshore Highway, Suite 820, Burlingame, CA 94010 | Mon-Fri: 9am-5:30pm Sat-Sunand Holidays, Closed |
Cargo Offices Contact Details
| Sr.No. | City | Office | Contact No. | Address | Timing | |
|---|---|---|---|---|---|---|
| 1 | Honolulu | Globe Air Cargo | +1 (310) 766-023, Fax: +1 (310) 870-7117 |
a.alarcon@ecsgroup.aero , c.rodriguez@ecsgroup.aero |
300 Roger Building, 152 Honolulu, HI 96819 | - |
| 2 | Los Angeles | Cargo – Los Angeles | Mercury Air Cargo (Incoming Cargo): +1 (310) 988-7358 Fax: +1 (310) 846-5423 Globe Air Cargo (Outgoing Cargo): +1 (310) 645-2575 Fax: +1 (305) 871-2809 |
Mercury Air Cargo (Incoming Cargo): pr.mac@wfs.aero Globe Air Cargo (Outgoing Cargo): prcargo.us@ecsgroup.aero Exports Reservations: prcargo.us@ecsgroup.aero |
- | Outgoing Cargo: Globe Air Cargo, Mon-Sat: 9am-6pm |
| 3 | New York | Network Cargo Systems | +1 (347) 916-3600 | jfk@networkcargo.com , paul.umpleby@networkcargo.com , mohammad.zubair@networkcargo.com |
Prologis JFK Logistics Center, 230-59 International Airport Center Blvd., Suite 281, Springfield Gardens, New York | Mon-Fri, 9am-5:30pm |
| 4 | San Francisco | Cargo – San Francisco Globe Air Cargo | 650-351-0340 | prcargo.us@ecsgroup.aero , For the GHA warehouse: palsfoff@yahoo.com , sfotkcargo@swissport.com , anuman.pillay@swissport.com |
632 Westfield Road, San Francisco, CA 94128 | - |
| 5 | Seattle | Network Cargo Systems | +1 (206) 591-3836 | seaops@networkcargo.com , shari.bodhaine@networkcargo.com , robert.vanlieshout@networkcargo.com |
2427 S. 161st St., Building 161F, Seatac, WA 98158 | Mon-Fri, 9am-5:30pm |
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