Website
Contact Information
- (800) 864-8331 (For Customer Support)
Install App
Quick Links
Important Contact Details
| Sr.No. | Service | Contact No. | Timing |
|---|---|---|---|
| 1 | Baggage Recovery Center | 1-800-335-2247 (Toll-free if you are calling from the U.S. and Canada; Service is available in English and Spanish only), 001-866-563-3244, + 800-33-55-2247 (Toll-free if you are calling from Asia Pacific and Europe) |
- |
| 2 | 24-hour Accessibility Desk | If you have a disability, you can callwithin the U.S. or Canada. Telecommunication Device For The Deaf Or Teletypewriter Tdd/TTY: 1-800-323-0170 | - |
| 3 | Groups and meeting desk | 1-800-426-1122 | - |
| 4 | Trip Insurance Plan | 1-877-934-8308 | - |
| MileagePlus | |||
| 5 | Main phone numbers | TollFree: 1-800-421-4655, 1-713-952-1630 (charges may apply) |
7am-midnight (CT), within the U.S. and Canada |
| 6 | Accessibility phone number, Customers who use TDD or TTY devices | 1-800-323-0170 | 7am-midnight (CT), within the U.S. and Canada |
| Language Assistance | |||
| 7 | Spanish | 1-800-426-5561 | - |
| 8 | Asian | 1-800-551-0943 (Cantonese), 1-800-537-3366 (Japanese) |
- |
| 9 | Hearing-impaired | 1-800-323-0170 | - |
Lost/Delayed/Damaged Baggage
- For any query/complaint regarding lost/delayed/damaged baggage you can call at 1-800-335-2247, International: 1-281-821-3526, or text "BAGS" to 32050
- In case of delayed baggage kindly report the issue within 24 hours of arrival if you traveled in the U.S., U.S., Guam, Puerto Rico, or the U.S. Virgin Islands and within 21 days if you traveled internationally.
- In case of lost baggage kindly report the issue within 5 days of arrival.
- If your items went missing during a security screening kindly contact the TSA contact center at 1-866-289-9673
- You can report delayed/lost baggage by filling this Form
- For more information please read .
SMS Service
Opt In/Out Of Flight Status Or Reminder Text Messages
- Opt-in: Share your mobile number when asked, or log in to your profile at united.com, go to "Profile & Settings" - "Contact Information", and add or edit your phone number.
- Opt-out: You can stop messages anytime by replying "STOP" to any United text. For flight updates, you can also call your local United reservations office.
- U.S. and Canadian customers only: Text "STOP" to 26266.
Help
- Need info about a United text? Reply "HELP" to the message or call 1-800-UNITED-1 (1-800-864-8331)
- Need support without calling? Text "UNITED" to 32050 to chat with United Customer Service.
- For more information you can also contact your local reservations office
Text message Troubleshooting
- U.S. and Canada only: If you're not receiving United messages, text "HELP" to 26266 or 71529, or call 1-800-UNITED-1.
Reservation In Other Languages
| Sr.No. | Language | Phone number | Timing |
|---|---|---|---|
| 1 | Cantonese | 1-800-551-0943 | 8am-6pm daily |
| 2 | Dutch | 1-800-225-8612 | Mon-Fri: 2am-10:30am |
| 3 | French | 1-800-537-3444 | 1am-1pm daily |
| 4 | German | 1-800-537-2999 | 1am-5pm daily |
| 5 | Hebrew | 1-800-225-8610 | Mon- Fri: 11am-9pm |
| 6 | Italian | 1-800-537-8885 | 1am-1pm daily |
| 7 | Japanese | 1-800-537-3366 | 8am-9pm daily |
| 8 | Korean | 1-800-825-2136 | Mon-Fri, 9am-9pm |
| 9 | Mandarin | 1-800-551-3062 | 8am-9pm daily |
| 10 | Portuguese | 1-800-323-5359 | 2am- 6pm daily |
| 11 | Spanish | 1-800-426-5561 | 24/7 |
Global Contact Details
Africa
| Sr No. | Country | Contact No. | Working Hours | Address |
|---|---|---|---|---|
| 1 | South Africa | 0214268058, +27 (11) 463-1170 | Monday - Friday, 9:00 a.m. - 6:00 p.m. | 23 Eaton Avenue, Bryanston, Johannesburg 2191, South Africa |
| 2 | Ghana | +233(0) 302-243-893, +233(0) 302-243-895 | Monday - Friday, 8:30 a.m. - 5:00 p.m. | Brussels Airlines, Ground Floor Atlantic Tower, Airport City, PMB CT 509, Cantonments, Accra-Ghana |
| 3 | Nigeria | 07000334444 | Monday - Friday, 8:30 a.m. - 5:00 p.m. | United Airlines, 3rd Floor Aviation Plaza, 3 Kodesho Street, Ikeja, Lagos |
| 4 | Morocco | +212 5 25 29 10 13, +212 800 097117 | Assistance in English | - |
Australia And New Zealand
| Sr No. | Country | Contact No. | Working Hours |
|---|---|---|---|
| 1 | Australia | Reservations: 131-777 Mileage Plus Service Center: 1-300-651-815 |
Monday - Friday, 9:00 a.m. - 6:00 p.m. |
| 2 | New Zealand | Reservations: 0800-747-400 Mileage Plus Service Center: 080-673-503 |
Monday - Friday, 11:00 a.m. - 8:00 p.m. |
Caribbean
| Sr No. | Country | Contact No. |
|---|---|---|
| 1 | Antigua and Barbuda | 800-231-0856 |
| 2 | Aruba | 800-1507 |
| 3 | Bermuda | 800-231-0856 |
| 4 | Bonaire | 0101-001-800-UNITED-1 (0101-001-800-864-8331) |
| 5 | Cayman Islands | 800-231-0856 |
| 6 | Cuba | 119-1-847-700-2822 |
| 7 | Curaçao | 001-800-UNITED-1 (001-800-864-8331) |
| 8 | Dominican Republic | 829-946-3904, 1-800-148-5295 |
| 9 | St. Maarten | 001-800-UNITED-1 (001-800-864-8331) |
| 10 | Trinidad and Tobago | 800-461-2744 |
| 11 | U.S. Virgin Islands | 800-231-0856 |
East Asia
| Sr No. | Country | Contact No. | Working Hours | Address |
|---|---|---|---|---|
| 1 | Indonesia | 62-21-837-80-607, 62-21-837-80-730, 62-21-837-80-647 (Fax) | Monday - Friday, 8:30 a.m. - 5:00 p.m. Saturday, 8:30 a.m. - 12:30 p.m. Sunday and holidays, closed |
Permata Kuningan 6th Floor, Jl. Kuningan Mulia Kav. 9C, Guntur - Setiabudi, Jakarta Selatan 12980 |
| 2 | Japan | (81) 3-6732-5011 (Reservations), (81) 3-6732-5022 (MileagePlus) | Reservations: Monday - Friday, 9:00 a.m. - 6:00 p.m. Saturday, Sunday and holidays, 9:00 a.m. - 5:00 p.m. MileagePlus: Monday - Friday, 9:00 a.m. - 5:00 p.m. Saturday, Sunday and holidays, closed |
- |
| 3 | Malaysia | 603-2143-1433, 603-2148-1357 (Fax) | Monday - Thursday, 9:00 a.m. - 6:00 p.m. Friday, 9:00 a.m. - 5:00 p.m. Saturday, Sunday and public holidays, closed |
Suite 1001, Level 10, Wisma Lim Foo Yong, 86 Jalan Raja Chulan, Kuala Lumpur |
| 4 | Mongolia | 976-11-331390 | Monday - Friday, 9:00 a.m. - 6:00 p.m. Saturday, Sunday and holidays, closed |
Suite #107, Central Tower, Sukhbaatar Square, SBD - 8, Ulaanbaatar |
| 5 | People's Republic of China | Reservations and Customer Care: 400-883-4288 | Monday - Friday, 8:00 a.m. - 7:00 p.m. Saturday, 8:00 a.m. - 6:00 p.m. Sunday and holidays, varying hours |
- |
| 6 | Hong Kong | Reservations and Customer Care: 852-2810-4888 | Monday - Friday, 8:00 a.m. - 7:00 p.m. Saturday, Sunday and holidays with varying hours |
- |
| 7 | Philippines | Globe/SUN/PLDT/SMART Toll-Free Numbers: 1800-87989915 1800-14411136 |
Available 24/7 | - |
| 8 | Singapore | Reservations and Customer Care: 65-6670-9737 |
- | - |
| 9 | South Korea | Reservations: 02-751-0300 |
Reservations Hours: Monday-Friday Customer Care: Monday-Friday |
Gonghang-ro 272 Jung-gu Incheon, Incheon International Airport Terminal United Airlines Office |
Europe
| Sr No. | Country | Contact No. | MileagePlus Service Center Contact No. | Hours |
|---|---|---|---|---|
| 1 | Belgium | 02-2-0088-68 | 02-2-0088-68 | Mon-Fri, 9:00 a.m.-5:30 p.m. |
| 2 | Croatia | 08003402 | 08003402 | Mon-Fri, 9:00 a.m.-5:00 p.m. |
| 3 | Czech Republic | 800-050460 | 800-050460 | Mon-Fri, 9:00 a.m.-5:00 p.m. |
| 4 | Denmark | 7012-6233 | - | Daily, 9:00 a.m.-5:00 p.m. |
| 5 | Finland | 358-800-96070 | - | Daily, 9:00 a.m.-5:00 p.m. |
| 6 | France | 01-71-23-03-35 | 01-71-23-03-22 | Reservations: Daily, 8:00 a.m.-8:00 p.m.; MileagePlus: Mon-Fri, 9:00 a.m.-5:00 p.m. |
| 7 | Germany | 06950-985-051 | 0800-663-7277 (Toll free) | Reservations: Daily, 8:00 a.m.-12:00 a.m.; MileagePlus: Mon-Fri, 9:00 a.m.-5:00 p.m. |
| 8 | Greece | 00-800-441-4-3592 (Toll free), 2103-00-2697 (Mobile users) | - | Mon-Fri, 9:00 a.m.-5:00 p.m. |
| 9 | Iceland | 800-4150 | - | - |
| 10 | Ireland | Local numbers: 017604857 and Groups: 1800946472 | - | Reservations: Daily, 8:00 a.m.-10:00 p.m.; MileagePlus: Daily, 9:00 a.m.-5:30 p.m. |
| 11 | Italy (Milan) | 02-6963-3256 | 02-69-43-0800 | Reservations: Daily, 8:00 a.m.-8:00 p.m.; MileagePlus: Mon-Fri, 9:00 a.m.-5:00 p.m. |
| 12 | Italy (Palermo) | 06-66-05-3030 | 06-89-38-6600 | Reservations & MileagePlus same as Milan |
| 13 | Italy (Rome) | Same as Palermo | Same as Palermo | Same as Palermo |
| 14 | Luxembourg | 02-200-8868 | - | Daily, 9:00 a.m.-5:30 p.m. |
| 15 | Netherlands | Reservations: 020-346-93-81 | MileagePlus Service Center Toll free: 020-346-93-82 | - |
| 16 | Norway | 810-03-630 | - | 9:00 a.m. - 5:00 p.m., daily |
| 17 | Portugal | 21-415-9102 | - | Reservations: Daily, 8:00 a.m.-midnight MileagePlus: Daily, 9:00 a.m.-5:00 p.m. |
| 18 | Russian Federation | 7-495-9800882 | - | Mon-Fri, 9:30 a.m.-6:30 p.m. |
| 19 | Spain | 900-813-996 (Access charges may apply), 91-453-43-64 (Mobile users) | - | Mon-Fri, 9:00 a.m.-5:30 p.m. |
| 20 | Sweden | 08-585-36954 | 08-585-36955 | Mon-Fri, 9:00 a.m.-5:00 p.m. |
| 21 | Switzerland | 022-417-72-80 (English/French), 044-800-92-12 (German) | 0844-844-020 | Reservations: Daily, 8:00 a.m.-8:00 p.m.; MileagePlus: Mon-Fri, 9:00 a.m.-5:00 p.m. |
| 22 | Turkey | +90 212 334 29 20 | - | Mon-Fri, 9:00 a.m.-6:00 p.m.; Sat, 9:00 a.m.-1:00 p.m. |
| 23 | United Kingdom | Reservations: 0845-607-6760, 0207-365-7461, 0845-607-0777 (Polaris customers) | MileagePlus Service Center: 0207-365-1859 | Reservations: Daily, 8:00 a.m.-10:00 p.m.; MileagePlus: Mon-Fri, 7:30 a.m.-5:30 p.m. |
Middle East
| Sr No. | Country | Contact No. | Hours |
|---|---|---|---|
| 1 | Israel | 1-809-344-363 | Sunday - Thursday, 8:30 a.m. - 6:00 p.m. Friday, 8:30 a.m. - 1:00 p.m. |
| 2 | Jordan | 06-461-6333, 0800-23983 | 24/7 daily |
| 3 | Kuwait | 011-312-706-5040 | 24/7 daily |
| 4 | Qatar | 00-800-1000-21 | 24/7 daily |
| 5 | Saudi Arabia | 800-844-0741 | 24/7 daily |
| 6 | United Arab Emirates | 971-08000-441-5492 (Toll-free) | 24/7 daily |
Global Contact Details
Corporate Office
United Airlines, Inc.
233 South Wacker Drive Chicago,
Illinois 60606 United States
Social Sites
Category
Add new comment