Website
Toll Free Numbers
1-800-309-4717
(For Customer Support,)
Contact Number
1-404-321-7742
(Alternate Customer Support)
IVRS Menu: 1-800-309-4717 / 1-404-321-7742
- Press 1: If you are a travel agent.
- Press 2: For all other query.
- Press 1: If you have any existing reservation.
- Press 2: To make a new reservation.
- Press 3: For contracted group reservations for 15 peoples or more.
- Press 4: For assisstance.
- Press 5: For before day departure or information assistance.
- customercare@vacationexpress.com (For General Support)
- info@vacationexpress.com (For General Query)
Quick Link
Refund And Cancellation
- For any query/complaint regarding refund and cancellation you can contact the customer support.
- The cancellation penalties, time, refund procedure depends on the terms and conditions.
- For more information please read
Important Contact Details
| Sr.No. | Service | Contact/Email |
|---|---|---|
| 1 | Alternate Customer Support | 1-404-321-7742 |
| 2 | Pre-Arrival Inquiries: (Prior To Departing Your City Of Origin) | vesupport@vacationexpress.com |
| 3 | In-Destination Inquiries: (Once You Land In Destination), Change return date | travelsupport@vacationexpress.com |
| 4 | Post-Travel Inquiries | posttravel@vacationexpress.com |
| 5 | Weddings | weddingplanning@vacationexpress.com |
| 6 | Groups Inquiries | (800) 486-9777 , groupsales@vacationexpress.com , expressgroups@vacationexpress.com |
| Pre-Departure - Servicing an Existing Reservation | ||
| 7 | Make a minor name correction on flights (no more than 3 letters) | airnamecorrection@vacationexpress.com |
| 8 | Add seats and/or bags on our exclusive non-stop flights, Add insurance, Add excursions, Transfers: Upgrade, add transfers and/or flight information, Add hotel requests (ex: bedding type) | bookingoptions@vacationexpress.com |
| 9 | Check validity/add air credits or VE vouchers to reservation | paywithvoucher@vacationexpress.com |
| Nexus Pre-Departure & During Travel | ||
| 10 | Nexus 24/7 (Travel Agents Only) | Toll Free 1.888.912.5715, WhatsApp: 52.998.147.2025 vehub@nexustours.com |
Corporate Office
Vacation Express
3500 Piedmont Road,
Suite 600 Atlanta,
Georgia 30335 United States
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