Website
Install App
Toll Free Numbers
1-855-253-8021
(For Customer Support)
Quick Links
Important Contact Details
| Sr.No. | Service/Location | Contact Details |
|---|---|---|
| 1 | Guest Contact Centre | 13 67 89 |
| 2 | FedRelay services | +61 7 3295 3941 |
| 3 | TTY(Text Telephone) / ASCII (American Standard Code For Information Interchange) | (800) 877-8339 |
| 4 | VCO (Voice Carry Over) | (877) 877-6280 |
| 5 | Speech-to-Speech | (877) 877-8982 |
| 6 | Spanish | (800) 845-6136 |
| 7 | Customer Service (Voice/TTY, ASCII and Spanish) | (800) 877-0996 |
| 8 | Voice | (866) 377-8642 |
| 9 | TeleBraille | (866) 893-8340 |
| 10 | Group Travel | 13 67 00, group.sales@virginaustralia.com Mon-Fri: 8:30am-5pm (AEST) After hours support: Mon-Fri: 4am-8:30am, 5pm-11pm (AEST) Sat-Sun: 4am-11pm (AEST) |
| 11 | Receipts for onboard purchases | support@wifionboard.com |
| Velocity Frequent Flyer | ||
| Membership Enquiries: Mon-Fri, 8am-8pm AEDT Flight Redemptions: Mon-Sun, 7:30am-10:30pm AEDT |
||
| 12 | Australia | 13 18 75 |
| 13 | New Zealand | 0800 230 875 |
| 14 | Other International | +61 2 8667 5924 |
| Virgin Australia Business Flyer | ||
| Contact No.: 1300 301 928 Email: businessflyer@virginaustralia.com Timing: Mon-Fri, 5am-11pm, Sat-Sun, 7:30am-6pm AEST |
||
| 15 | Australia | 1300 246 498 |
| 16 | New Zealand | 0800 446 857 |
| 17 | International | +61 7 3295 2298 |
| Travel Agents | ||
| 18 | Australia | 13 67 37, va.agentshelpdesk@virginaustralia.com |
| 19 | Belgium | 0800 72 347 |
| 20 | China | +61 7 3119 7048 |
| 21 | Denmark | 80253232 |
| 22 | Fiji | 008002573 |
| 23 | France | 00-80090080011 |
| 24 | Germany | 00-80090080011 |
| 25 | Greece | 8006114009 |
| 26 | Hong Kong | +61 7 3119 7078, vigs@virginaustralia.com |
| 27 | Indonesia | 0018 0306 12040 (local mobile phone access only) |
| 28 | Ireland | 00-8009 008 0011 |
| 29 | Italy | 800784496 |
| 30 | Netherlands | 00-8009 008 0011 |
| 31 | New Zealand | 0800 77 7737, va.agentshelpdesk@virginaustralia.com |
| 32 | Norway | 00-8009 008 0011 |
| 33 | Papua New Guinea | 000861197 |
| 34 | Singapore | 8006 16 2341 |
| 35 | Sweden | 020792660 |
| 36 | Switzerland | 00-8009 008 0011 |
| 37 | United Arab Emirates | 8000 612 003 |
| 38 | United Kingdom | 00-8009 008 0011 |
| 39 | United States | 1-855 226-5060 |
| 40 | North And South America | va.agentshelpdesk@virginaustralia.com |
| 41 | Japan | vigs@virginaustralia.com |
| 42 | From all other countries | +61 7 3295 2297, va.agentshelpdesk@virginaustralia.com |
| Cargo Services | ||
| 43 | Non-account bookings | 13 82 87, cargo@virginaustralia.com Weekdays: 8:30am-6:30pm (AEST) |
| 44 | Account bookings and all operational enquires | 13 82 87, cargocontrolcentre@virginaustralia.com Weekdays: 5:30am-9:30pm (AEST) Sat: 5:30am-5pm (AEST) Sun, 7:30am-7pm (AEST) |
| 45 | Sales/Operations/New Account Enquiries | 13 82 87, cargosales@virginaustralia.com Weekdays: 8am-6pm (AEST) |
Lost/Delayed/Damaged Baggage
- For any query/complaint regarding lost/delayed and damaged baggage kindly contact the customer support team.
- In case of delayed/lost/damaged baggage report the issue to the baggage reclaim area at the airport or contact the baggage contact centre at the details given below:
Sr.No. Location Contact No. 1 Australia (Toll Free) 1300 170 911 2 New Zealand (Toll Free) 0800 443 744 3 USA (Toll Free) 1833 301 7565 4 All other Countries (International Tolls apply) +61 7 3295 2257 - If you unable to report loss or damage at the airport you can fill this Baggage Claim Form .
- If lost checked baggage has not been located within seven days, the claim process will begin.
- For more information please read .
International Contact Details
| Sr.No. | Location | Contact No. |
|---|---|---|
| 1 | New Zealand | 0800 670 000 |
| 2 | Japan | +61 7 3119 7089 |
| 3 | China | +61 7 3119 7048 |
| 4 | Hong Kong | +61 7 3119 7078 |
| 5 | United Arab Emirates | 8000 612 002 |
| 6 | United Kingdom | 0800 051 1281 |
| 7 | All other locations | +61 7 3295 2296 |
For Complaint
- For any complaint you can contact at the details givem below:
Sr.No. Service Contact Details 1 Calls made from within the United States Toll-Free Hotline for Air Travellers with Disabilities: 1-800-778-4838 (voice), 1-800-455-9880 (TTY) 2 Calls made from all other countries Aviation Consumer Protection Division: (+1) 202-366-2220 (voice), (+1) 202-366-0511 (TTY) 3 Mailing Address Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave, SE, West Building, Room W96-432, Washington, DC 20590
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