Website
Install App
Toll Free Numbers
1-800-922-9999
(For Customer Support)
IVRS Menu: 1-800-922-9999
- Press 1: To report a lost/stolen card
- Press 2: To report fraud, disputed transaction, respond to an email or text alert or for claim status
Quick Links
Important Contact Details
| Sr No. | Service | Contact No. | Timing |
|---|---|---|---|
| 1 | To Report Potential Fraud | 1-800-974-2260 | - |
| Checking, Savings, Money Market and CDs | |||
| 2 | Checking, Savings, Money Market or CD | 1-888-500-1478 | Mon-Fri, 7am-10pm EST, Sat-Sun, 9am-6pm EST |
| 3 | For Product Information or to Open a New Checking, Savings, Money Market or CD | 1-866-524-7253 | Mon-Fri, 8am-9pm EST, Sat-Sun 9am-5:30pm EST |
| 4 | Debit Card Issues | 1-888-861-5700 | Mon-Fri, 7am-10pm EST, Sat-Sun, 9am-6pm EST |
| 5 | If You Suspect Fraud or Need to File a Claim for Another Type of Transaction | 1-800-922-9999 | Mon-Fri, 7am-10pm EST, Sat-Sun, 9am-6pm EST |
| Online Banking and Mobile banking | |||
| 6 | Personal Online Banking | 1-800-656-6561 | Mon-Fri, 7am-10pm EST, Sat-Sun, 9am-6pm EST |
| 7 | Mobile Banking | 1-877-353-9274 | Mon-Fri, 7am-10pm EST, Sat-Sun, 9am-6pm EST |
| 8 | Business Online Banking | 1-877-229-6428 | Mon-Fri, 7am-7pm EST, Sat, 9am-6pm EST, Closed Sunday |
| 9 | For Mortgage Online or Mobile Banking | 1-800-234-6002 | - |
| Business Banking | |||
| 10 | Business Banking - Customer Service | 1-888-307-4568 | Mon-Fri, 7am-10pm EST Sat, 9am-6pm EST |
| 11 | Questions about Business Online Banking | 1-877-229-6428 | Mon-Fri, 7am-10pm EST Sat, 9am-6pm EST |
| Credit Card | |||
| 12 | Talk to a Credit Card Sales Representative to Open a New Card | 1-888-333-5145 | - |
| 13 | Customer Service (Amp, Spring and Summit) | 1-800-684-2222 | Mon-Fri, 7am-10pm EST, Sat-Sun, 9am-6pm EST |
| 14 | Customer Service (Summit Reserve) | 1-866-455-9444 | Mon-Fri, 7am-10pm EST, Sat-Sun, 9am-6pm EST |
| Home Equity | |||
| 15 | Talk to home equity advisors about new Home Equity accounts or refinancing | 1-800-340-5626 | - |
| 16 | Home Equity Account Servicing | 1-866-999-0216 | Mon-Fri, 7am-10pm EST Sat-Sun, 9am-6pm EST |
| 17 | Loan applications | 1-800-340-5626 | - |
| Auto Loan | |||
| 18 | Auto Loan Servicing | 1-800-708-6680 | Mon-Fri, 7am-10pm EST Sat-Sun, 9am-6pm EST |
| 19 | Manage your title (Update the name on your title, change the titling state, request a duplicate title or obtain a lien satisfaction. Handling time may vary by state DMV) | 1-866-999-0116 | - |
| Citizens Pay | |||
| 20 | For Customer Support | 888-522-9881 | Mon-Sun, 8am-12am (Midnight) EST |
| Mortgage | |||
| 21 | Questions About Your Existing Mortgage Account | 1-800-234-6002 | - |
| 22 | Refinance or Apply for a New Mortgage | 1-888-333-1148 | - |
| IRA Savings and IRA CDs | |||
| 23 | Citizens IRA | 1-800-948-7200 | - |
| Students | |||
| 24 | Student Borrowing | 1-888-411-0266 | - |
| 25 | Banking For Students | 1-800-600-0008 | - |
| Support En Español | |||
| 26 | Contact Center (Spanish (ayuda en español)) | 1-888-398-7900 | - |
Download Forms
Corporate Headquarter
One Citizens Plaza
1 Citizens Plaza
Providence, Rhode Island 02903
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