Website
Install App
Toll Free Numbers
1-888-323-4732
(For Customer Support)
IVRS Menu: 1-888-323-4732
- Press 1: For personal banking
- Press 2: For business banking
- Press 3: For fraud alert
Quick Links
Important Contact Details
| Sr No. | Service | Contact Details | Timing |
|---|---|---|---|
| 1 | Personal Banking | 888-323-4732 | Mon-Fri, 8am-9pm ET Sat-Sun, 8am-8pm ET Automated system available 24/7 |
| 2 | Customer Service Outside the United States | 919-716-4588 | Mon-Fri, 8am-9pm ET Sat- Sun, 8am-8pm ET Automated system available 24/7 |
| 3 | New Accounts | 877-532-2669 | Mon-Fri, 8am-8pm ET |
| 4 | Report Fraudulent Account Activity | 866-567-7760 | Mon-Fri, 8am-9pm ET Sat-Sun, 8am-8pm ET |
| 5 | Mortgage Customer Service | 800-845-3161 | Mon-Fri, 8:30am-8pm ET |
| 6 | Credit Cards | 800-543-9000 | Mon-Fri, 8am-9pm ET Sat-Sun, 8am-8pm ET |
| 7 | Credit Card Activations | 888-514-6846 | Mon-Fri, 8am-9pm ET Sat-Sun, 8am-8pm ET |
| 8 | Credit Card Rewards Center | 866-645-1694 | Mon-Sat, 8am-9pm ET Sun, 8am-6pm ET |
| 9 | Credit Card Customer Service Outside the United States | 540-561-4707 | Mon-Fri, 8am-9pm ET Sat-Sun, 8am-8 pm ET |
| 10 | Zelle | 877-206-3818 | Mon-Fri, 8am-9pm ET Sat-Sun, 8am-8pm ET |
| 11 | Debit Card Activations | 800-562-1337 | Mon-Fri, 8am-9pm ET Sat-Sun, 8am-8pm ET |
| 12 | Property and Casualty Insurance | 888-322-4678 | Mon-Fri, 8am-5pm ET |
| 13 | Life Insurance | 866-322-5433 | Mon-Fri, 8am-5pm ET |
| 14 | Property Pay Customer Service | 866-800-4656, servicepropertypay@firstcitizens.com |
Mon-Fri, 9am-8pm ET |
| 15 | CIT Bank New and Existing Accounts | 855-462-2652 | Mon-Fri, 9am-9pm ET Sat, 10am-6pm ET |
| 16 | Personal Digital Banking | 888-323-4732 | Mon-Fri, 8am-9pm ET Sat-Sun, 8am-8pm ET Automated system available 24/7 |
| 17 | Digital Banking for Business/Commercial Advantage Customer Service | 866-322-4249 | Mon-Fri, 8am-9pm ET Automated system available 24/7 |
| 18 | Report Fraud | 866-567-7760 | Mon-Fri, 8am-9pm ET Sat-Sun, 8am-8pm ET |
Headquarter
First Citizens Bank
239 Fayetteville St, Raleigh,
NC 27601
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