Contact Information
- 1 (800) 367-5320 (For Reservations / Customer Support)
- 1-808-840-8333 (For Customer Services)
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Quick Links
SMS Service
- SMS at 38285 for contact support.
- Standard data fees and text messaging rates may apply based on your plan with your mobile carrier.
Lost / Damaged / Delayed Baggage And Refund
- For any query/complaint related to lost / damaged / delayed baggage, you can call at 866-389-6654 or mail at claims@hawaiianair.com , You may also fax inquiries to 808-835-3466 (8AM - 4:30PM HST, seven days a week, including holidays)
- If your baggage is lost or damaged, then you have to visit a Hawaiian Airlines baggage service counter at one of the airport locations to report it.
- If you have left something on the board, then you can fill this Form .
- For more information Please Read .
Global Contact Details
United States And Canada
| Sr No. | Hawaiian Airlines | Contact No. | Hours Of Operation |
|---|---|---|---|
| 1 | Reservations | 1-800-367-5320 |
24 hours, 7 days a week |
| 2 | HawaiianMiles Service Center | 1-877-426-4537 | Mon -Fri 7:00am-4:30pm (HST) |
| 3 | Web Support Center | 1-866-586-9419 |
24 hours, 7 days a week |
| 4 | Hawaiian Air Cargo |
1-877-422-2746 | View Hours Of OperationOpens external link to page that may not meet accessibility guidelines |
| 5 | Central Baggage Service | 1-866-389-6654 |
8:00am - 6:30pm (HST) |
| 6 | Hawaiian Airlines Vacations | 1-844-762-0089 (US And Canada only) All other locations 1-312-279-7761 |
24 hours, 7 days a week |
Asia
| Sr No. | Country/Region | Contact No. | Hours Of Operation |
|---|---|---|---|
| 1 | China | (10) 6595-0066 | Mon - Fri 9:00am - 5:00pm (CST) |
| 2 | Hong Kong | (852) 2728-6329 | Mon - Fri 9:00am - 1:00pm And 2:00pm - 5:30pm (HKT) |
| 3 | Indonesia | (21) 3483-1707 | Mon - Fri 8:30am - 5:30pm (WIB) |
| 4 | Japan | 0570-018-011 | Mon - Fri 9:15am - 5:30pm (JST) |
| 5 | Korea | (02) 775-5552 | Mon - Fri 9:15am - 5:30pm (KST) Closed on holidays. |
| 6 | Malaysia | (03) 2143-1533 | Mon - Fri 9:00am - 6:00pm (MYT) Sat 9:00am - 1:00pm (MYT) |
| 7 | Philippines | (02) 8518 5933 | Mon - Fri 9:00am - 6:00pm (PHT) |
| 8 | Singapore |
+65 6223-8377 | Mon - Fri 9:00am - 6:00pm (SGT) |
| 9 | Thailand | (02) 114-8183 | Mon - Fri 9:00am - 5:00pm (ICT) |
| 10 | Vietnam | Ho Chi Minh City: (028) 39 330 828 Hanoi: (024) 39 330 828 |
Mon - Fri 8:00am - 5:00pm (ICT) Sat 8:00am - 12:00pm (ICT) |
| 11 | Hawaiian Airlines Vacations | Japan: 03-4477-4634 Korea: 080-626-0880 From all other locations: +1-312-279-7761 (regular tolls apply) |
24 hours, 7 days a week or Purchase Online |
South Pacific
| Sr No. | Country | Contact No. | Hours Of Operation |
|---|---|---|---|
| 1 | american Samoa |
(684) 699-1875 |
Mon - Fri 8:00am - 4:00pm (SST) |
| 2 | Australia |
Toll Free: 1800 955 912 | 24 hours, 7 days a week |
| 3 | New Zealand |
0800 449 415 | 24 hours, 7 days a week |
| 4 | Tahiti | (689) 40-866-000 | Mon - Fri 8:00am - 12:00pm / 1:00pm - 4:00pm (TAHT) |
| 5 | Hawaiian Airlines Vacations | Australia: +61 286078904 New Zealand: +64 98875333 All other locations: 1-312-596-5795 (regular tolls apply) |
24 hours, 7 days a week or Purchase Online |
Cargo Contact Details
| Sr No. | Office | Contact No. | |
|---|---|---|---|
| 1 | Hawaiian Air Cargo | Toll Free: 1-877-422-2746 Hawaii Office: (808) 835-3799 |
cargo.capacity@hawaiianair.com |
| 2 | U.S Mainland Office | 1-800-775-1905 | Cargo.capacity@hawaiianair.com |
| 3 | Alaska Air Cargo | Toll Free: 1-800-225-2752 Daily 5:00 am - 9:00 pm (PST) |
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Hawaii Cargo Locations
| Sr No. | Location | Contact No. | Hours of Operation | Address | Fax |
|---|---|---|---|---|---|
| 1 | Cargo Sales - General Reservations Desk | (808) 835-3799, 1-877-422-2746 | Mon-Fri, 8 a.m. - 5 p.m. (HST), Sat, 7 a.m. - 1 p.m. (HST), Sun, Closed | - | - |
| 2 | Honolulu, Oahu (HNL) | (808) 835-3300 opt 3 | Daily, 6:30 a.m. - 7:30 p.m. | Hawaiian Air Cargo 277 Elliott Street Honolulu, HI 96819 | (808) 835-3304 |
| 3 | Hilo, Hawaii Island (ITO) | (808) 935-0819 | Mon-Fri, 6 a.m. - 7:30 p.m., Sat-Sun, 6 a.m. - 1 p.m. | Hawaiian Air Cargo 95 Akahana Street, Building 139 Hilo International Airport Hilo, HI 96720 | (808) 935-8095 |
| 4 | Lihue, Kauai (LIH) | (808) 245-6461 | Mon-Fri, 6 a.m. - 7:30 p.m., Sat-Sun, 6 a.m. - 1 p.m. | Hawaiian Air Cargo And Alaska Air Cargo 3759 Ahukini Rd #104 Lihue, HI 96766 | (808) 245-3649 |
Continental U.S. Cargo Locations
| Sr No. | Location | Contact No. | Hours Of Operation | Address | Fax No. |
|---|---|---|---|---|---|
| 1 | Austin (AUS) | (512) 530-1776 | Daily, 10 a.m. - 6:30 p.m. (Office And Warehouse) Export Screening: 8 a.m. - 3 p.m. |
Hawaiian Air Cargo c/o Air General Inc. 9400 Freight Lane, Suite C Austin, TX 78719 | - |
| 2 | Boston (BOS) | (617) 766-3306 | Daily, 8 a.m. - 10 p.m. | Hawaiian Air Cargo c/o Worldwide Flight Services (WFS) 62, 122 Harborside Drive Boston, MA 02128 | - |
| 3 | Las Vegas (LAS) | (702) 261-6187 | Mon-Fri, 5 a.m. - 5 p.m. Sat-Sun, 7 a.m. - 1 p.m. |
Hawaiian Air Cargo c/o Alliance Ground International 6055 Surrey Street, Suite 114 Las Vegas, NV 89119 | (702) 740-0409 |
| 4 | Los Angeles (LAX) | (310) 417-9126 | Daily, 24 hours | Hawaiian Air Cargo c/o Swissport Cargo Services 5781 W. Imperial Hwy, Bldg #2 Los Angeles, CA 90045 | (310) 410-0495 |
| 5 | New York (JFK) | (917) 877-1115 | Exports: Daily, 6 a.m. - 11 p.m. Imports: Daily, 8 a.m. - 11 p.m. |
Hawaiian Air Cargo And Alaska Air Cargo C/O AGI - Alliance Ground International JFK International Airport Cargo Building 86, Cargo Plaza Road Jamaica, NY 11430 | - |
| 6 | Phoenix (PHX) | (602) 842-3892 | Mon-Fri, 6 a.m. - 11 p.m. Sat, 6 a.m. - 12 p.m. Sun, Closed |
Hawaiian Air Cargo c/o Swissport 1337 S 27th Street Bays, B22-B26 Phoenix, AZ 85034 | (602) 275-0909 |
| 7 | Portland (PDX) | (503) 282-9016 | Mon-Fri, 5 a.m. - 9 p.m. Sat-Sun, 5 a.m. - 8 p.m. (Closed 11 a.m. - 5 p.m.) |
Hawaiian Air Cargo c/o Summit NW Corporation 5330 NE Courier Court Ste. A Portland, OR 97218 | (503) 281-6843 |
| 8 | San Diego (SAN) | (619) 220-7329 | Mon-Sat, 5 a.m. - 7:30 p.m. Sun, Closed |
Hawaiian Air Cargo c/o GAT Airline Ground Support 2955 N. Harbor Drive #140 San Diego, CA 92101 | - |
| 9 | San Francisco (SFO) | (650) 942-0145 | Mon-Fri, 24 hours Sat-Sun, 2 a.m. - 10:30 p.m. |
Hawaiian Air Cargo c/o Alliance Ground International (AGI) 648 West Field Road San Francisco International Airport San Francisco, CA 94128 | (650) 821-0868 |
| 10 | Seattle (SEA) | Cargo Sales Hawaii: (808) 835-3799 Toll Free: 1 (877-422-2746) Cargo Sales Mainlandl: 1 (800) 775-1905 |
Cargo Acceptance: Mon-Fri, 8 a.m. - 11 p.m. Sat-Sun, 9 a.m. - 3:30 p.m. |
Hawaiian Air Cargo And Alaska Air Cargo 2600 S. 165th Street Seattle, WA 98158 | (206) 433-2695 |
Asia Cargo Locations
| Sr No. | Location | Contact No. | Hours Of Operation | Address | Fax No. |
|---|---|---|---|---|---|
| 1 | Japan - Fukuoka (FUK) | Export/Import: 81-92-621-4030 | Daily, 7 a.m. - 11 p.m. | Hawaiian Air Cargo c/o JAL Cargo Fukuoka Airport International Cargo Terminal 623 Kamiusui Hakata-ku Fukuoka 812-0005 Japan | - |
| 2 | Japan - Kansai (KIX) | Export: 81-72-434-8660 Import: 81-72-434-8687 |
Daily, 7 a.m. - 10 p.m. | Hawaiian Air Cargo c/o ANA Cargo Inc. Export Cargo Bldg, Minami 1 Senshu Sennan-shi, Osaka 549-0021 Japan | Export: 81-72-456-7675 Import: 81-72-456-7685 |
| 3 | Japan - Tokyo (HND) | Export: 81-3-5757-7586 Import: 81-3-5757-7586 |
Export: Daily, 6 a.m. - midnight; Import: Daily, 6 a.m. - 1:00 a.m. | Hawaiian Air Cargo c/o TIACT (Tokyo International Air Terminal) 2-6-3 Haneda Airport Int'l Cargo Building #2 Ota-ku, Tokyo | Export: 81-3-6428-5450 Import: 81-3-6428-5453 |
| 4 | Japan - Tokyo (NRT) | Import: Tel: 81-476-32-6548 Export: Tel: 81-476-32-6549 |
Daily, 7 a.m. to midnight | Hawaiian Air Cargo c/o Swissport Japan Ltd. Southern Cargo Bldg, No. 1 Narita International Airport Tokyo, Japan | Export: 81-476-32-6546 |
| 5 | Korea - Incheon (ICN) | Import: 82-032-742-5759, 82-032-742-5938 Export: 82-032-742-5086, 82-032-742-5082 |
Daily, 24 hours | Hawaiian Air Cargo c/o Korean Air Incheon International Korean Air Second Terminal 201 2851-20 Unseo-dong Jung-gu, Incheon, Korea 400-717 | Import: 82-032-742-5838 Export: 82-032-742-2398 |
South Pacific Cargo Locations
| Sr No. | Location | Contact No. | Hours | Address | Fax No. |
|---|---|---|---|---|---|
| 1 | American Samoa - Pago Pago (PPG) | Export/Import: 81-92-621-4030 | Mon - Fri: 7 a.m. - Noon And 6 p.m. - midnight Sat, Sun Closed | Hawaiian Air Cargo Pago Pago International Airport Pago Pago, American Samoa 96799 | 684-699-1323 (no hazmat) |
| 2 | Australia - Sydney (SYD) | Export: 61-2-9352 -7943 Import: 61-2-9352-7941 |
Hours: Daily: 5 a.m. - 9 p.m. | Hawaiian Air Cargo c/o Toll Dnata Cargo Building 321 Link Road, Mascot NSW, 2020 Australia | Export: 61- 2- 9352-7981 Import: 61-2-9352-7959 |
| 3 | New Zealand - Auckland (AKL) - Returning November 15, 2024 | Import:64-9-256-8441 Export: 64-9-256-8441 |
Mon-Sat Hours: Reception - 7 a.m. - 7:30 p.m. Warehouse - 7 a.m. - 7:30 p.m. Sun Hours: Reception - 7 a.m. - 5:30 p.m. Warehouse - 7 a.m. - 5:30 p.m. |
Hawaiian Air Cargo c/o Menzies Aviation 1 Ogilvie Crescent Auckland Airport, 2022 Australia | 64-9-275-4224 |
| 4 | Tahiti (French Polynesia) - Papeete (PPT) | 689-408-64225 | Mon-Fri, 7 a.m. - 3:30 p.m. Sat-Sun, Closed | Hawaiian Air Cargo c/o Service Fret International Airport International Terminal Faa'a Tahiti, French Polynesia | 689-408-64230 (no hazmat) |
Other Contact Details
| Sr No. | Service | Contact Details |
|---|---|---|
| 1 | Internal Complaint Committe | 1-888-738-1915, 1-800-CALL-FBI |
| 2 | For guests with hearing or speech disabilities (TTY) | please dial 711 for relay services. |
| 3 | Hotline for Air Travelers with Disabilities | 1-800-778-4838 (voice) 1-800-455-9880 (TTY) |
| 4 | Aviation Consumer Protection Division | 202-366-2220 (voice) 202-366-0511 (TTY) |
Head Office
Hawaiian Airlines,
P.O. Box 30008,
Honolulu, HI 96820
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