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Toll Free Numbers
1-800-246-8357
(For Customer/Reservation Support)
IVRS Menu: 1-800-246-8357
- Press 1: To cancel a booking.
- Press 2: To change a booking.
- Press 3: To find details about a booking.
- Press 4: For help with refund status.
- Press 5: For rewards program, one key or about something else.
Quick Link
Cancellation And Refund
- For any query/complaint regarding the refund/cancellation you can contact the customer support.
- Your refund will be processed within 24 hours, and it may take up to 7 days to be received in your account and up to 2 billing cycles to show on your statement.
- In case of payment through a gift card you will receive a new gift card in the email you used when booking, within 4 hours after your refund has been processed, for more query you can mail at giftcards@hotels.com
- Some bookings are non-refundable.
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