Website
Install App
Toll Free Numbers
1-800-247-9297
(For Customer Support)
Quick Link
Important Contact Details
| Sr No. | Service | Contact Details | Timing |
|---|---|---|---|
| 1 | Enquire about changes to an existing flight booking | 1-800-247-9297 | 7am-1am, Mon -Sun |
| 2 | Enquire about an existing holiday, hotel or car hire booking | 1-877-4282228 | 7am-3pm, Mon -Sun |
| 3 | Contact British Airways Holidays | 1-877-4282228 | 7am-11pm, Mon -Sun |
| 4 | Help with your delayed baggage | 1-800-828-8144 | 24/7 |
| 5 | Travelling with a disability | 1-800-247-9297 (Option 3) TTY: 1-866-393-0961 |
7am-1am, Mon -Sun |
| 6 | Customer Relations | 1-800-247-9297 (pre-travel/reservations) Fax: +1 212 251 6711 Address: British Airways Customer Relations 11 West 42nd Street 24th Floor New York, NY 10036 |
7am-1am, Mon -Sun |
Lost/Damaged/Delayed Baggage
- For any query/complaint related to lost/damaged/delayed baggage, you can contact at 1-800-828-8144 .
- If the baggage is damaged, then you have to report it within 7 working days after receiving your baggage.
- If the baggage is missing or delayed, then you have to report it within 21 days.
- For lost/damaged/delayed baggage, you can fill this Form .
- For more information please read .
Lost And Found Contact Details
| Sr No. | Service | Contact Details |
|---|---|---|
| San Jose (California) | ||
| 1 | On board aircraft arriving here, at Security check or in the terminal (restaurant, shop, lounge, etc) | (408) 392-3559 (open Mon-Fri, 8am-5pm) |
| San Francisco | ||
| 2 | Security check | 800-764-8040 |
| 3 | Gate area | 650-821-9210, 650-821-7015 |
| 4 | In terminal area (restaurant, shop, etc) | 650-821-7015 |
| San Diego | ||
| 5 | BA SAN Lost & Found | 619-399-2290 |
| Orlando | ||
| 6 | On board aircraft arriving here | 407 825 4324 |
| 7 | In Gate area, Security check or in the main terminal (restaurant, shop, etc) | 407 825 2111 |
| 8 | In premium lounge | 407 825 5700 lostandfound@goaa.org |
| New Orleans | ||
| 9 | On board aircraft arriving here | 917 942-8570 |
| New York | ||
| 10 | On board aircraft arriving here, in premium lounge, or in Gate area | 929 352 1874 |
| 11 | Security check | 908 787 0667 |
| 12 | Arrival or Departure: In terminal (restaurant / shops, etc.) | 973 961 6243 |
| 13 | On board aircraft arriving here, at Security check or in the terminal (restaurant, shop, lounge, etc) | DGJFKBAGGAGE@ba.com |
| Nashville | ||
| 14 | On board aircraft arriving here, at Security check or in the terminal (restaurant, shop, lounge, etc) | 615-275-2766 |
| 15 | On board aircraft arriving here | LL.MUC@GSRM.de |
| Los Angeles | ||
| 16 | On board aircraft arriving here, or in premium lounge | 310 846 2015 |
| 17 | Security check | 310 242 9073 |
| 18 | Gate area or in the main terminal (restaurant, shop, etc) | 424 646 5678 |
| Lisbon | ||
| 19 | On board aircraft arriving here | 702-261-6525 |
| 20 | In premium lounge, Security check, Gate area, or in the main terminal (restaurant, shop, etc) | 702-261-5134 |
| Kingston | ||
| 21 | On board aircraft arriving here | 876 924 8820, 876 924 8819 kinops@gmail.com |
| 22 | In Security check, Gate area or in the main terminal (restaurant, shop, etc) | 876 924 8341 spost@aaj.com.jm |
| 23 | In premium lounge | 876 622 8016, 876 886 4144 reservations@vipattractions.com |
| Cairo | ||
| 24 | On board aircraft arriving here, at Security check or in the terminal (restaurant, shop, lounge, etc) | CAI.ops@ba.com |
| Chicago - O'hare | ||
| 25 | On board aircraft arriving here, or in premium lounge | 773-894-4040 |
| 26 | At Security check | 773-377-1210 |
| 27 | Gate area or in the main terminal (restaurant, shop, etc) | Chicago Police Dept - Tel: 773-686-2385 |
| Boston | ||
| 28 | On board aircraft arriving here, or in premium lounge | 617 561 4069 |
| 29 | Security check area | 617 561 2047 |
| 30 | Gate area, or in the main terminal (restaurant, shop, etc) | 617 561 1714 |
| Austin | ||
| 31 | On board aircraft arriving here /baggage lost & found | 512 530-1753 |
| 32 | In premium lounge, Security area, Gate area, or in the main terminal (restaurant, shop, etc) | 512 530-6943 |
| Atlanta | ||
| 33 | On board aircraft arriving here | 404 736 1043 |
| 34 | In Security area, Gate area or in the main terminal (restaurant, shop, etc) | 404 530-2100 |
| 35 | In premium lounge | 404 382 2856 |
| Aberdeen | ||
| 36 | On board aircraft arriving here, at Security check or in the terminal (restaurant, shop, lounge, etc) | lostandfound@aiairport.com |
| Washington | ||
| 37 | On board aircraft arriving here, or in premium lounge | 703 572 8706 |
| 38 | Security check | 703 572 7607 |
| 39 | In Gate area, or in the main terminal (restaurant, shop, etc) | 703 572 2954 |
Global Lost Property Contact Details
Registered Address
British Airways,
Waterside, PO Box 365,
Harmondsworth, UB7 0GB,
United Kingdom
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