Website
Install App
Toll Free Numbers
1-888-247-2262
(Customer Support Within US & Canada)
Quick Links
Important Contact Details
| Sr No. | Service | Contact No. |
|---|---|---|
| 1 | For New Reservations | Canada and U.S.: 1-888-247-2262 All other areas: 514-393-3333 |
| 2 | For Aeroplan-related inquires, including booking, changing, or cancellation | Canada, U.S., Caribbean: 1-800-361-5373 United Kingdom: 0-800-756-3865 All other areas: 514-395-0300 |
| 3 | Delayed or Damaged | Canada and U.S.: 1-888-689-2247 |
Lost/Damaged/Delayed Baggage
- For any query/complaint related to lost/damaged/delayed baggage, you can contact at 1-888-689-2247
- If your baggage is delayed, then you have to report it within 21 working days.
- If your baggage is delayed, then you can also report it by filling this Form .
- For more information please read .
Cargo Contact Details
| Sr No. | Service | Contact No. | Timing | |
|---|---|---|---|---|
| Albuquerque, New Mexico, ABQ | ||||
| Address: ABQ Express C/O Forward Air 1400 Mission Ave NE Albuquerque, NM 87107 | ||||
| 1 | Station information | 505-764-5995 Fax: 505-764-9400 |
- | - |
| 2 | Bookings and service | (844) 978-4641 | Mon - Fri: 7:30am - 8pm Sat: 8:30am - 5:30pm |
americas.customersuccess@aircanada.ca |
| 3 | Sales inquiries | 312-898-4605 | Mon - Fri : 8am - 5pm | mercedes.gilgallet@aircanada.ca |
| Austin, Texas, AUS | ||||
| Address: Lykes Cartage C/O Accelerated 590 Greenhill Dr. Roundrock, TX 78665 FIRMS# SCJ4 | ||||
| 4 | Station information | 512-477-5050 Fax: 512-477-5050 |
Mon - Fri: 8am - 6pm Sat: 8am- 12pm |
aus@acceleratedusa.com |
| 5 | Bookings and service | (844) 978-4641 | Mon - Fri: 7:30am - 8pm Sat: 8:30am - 5:30pm |
americas.customersuccess@aircanada.ca |
| 6 | Sales inquiries | 312-898-4605 | Mon - Fri : 8am - 5pm | mercedes.gilgallet@aircanada.ca |
| Birmingham, Alabama | ||||
| 7 | Bookings and service | (844) 978-4641 | Mon - Fri: 7:30am - 8pm Sat: 8:30am - 5:30pm |
americas.customersuccess@aircanada.ca |
| 8 | Sales inquiries | (773) 686-3602 Fax: (773) 686-0424 |
- | cargo.salesusa@aircanada.ca , dominic.rossi@aircanada.ca |
| Buffalo, New York, BUF | ||||
| Address: Mobile Air Transport 3813 Broadway Buffalo, NY 14227 | ||||
| 9 | Station information | (716) 651-9383 x 126 Fax: (716) 651-9871 |
Mon - Fri: 8:30am - 11pm | - |
| 10 | Sales inquiries | (617) 567-6103 | Mon - Fri: 9am - 5pm | aceastsales.us@iacfreight.com , dan.abbott@iacfreight.com |
| Chicago, Illinois, ORD | ||||
| Address: O'Hare Int'l Airport 515B Express Center Drive Chicago, IL 60666 | ||||
| 11 | Station information | (773) 686-3600, 1 (800) 722-6232 Fax: (773) 686-3646 |
Mon: 7am - 6:30pm Tue - Fri: 7am - 10pm Sat: 7am - 10:30pm Sun: 7am - 6:30pm |
Imports: ordimport@aircanada.ca Exports: ordexport@aircanada.ca |
| 12 | Bookings and service | (844) 978-4641 | Mon - Fri: 7:30am - 8pm Sat: 8:30am - 5:30pm |
americas.customersuccess@aircanada.ca |
| 13 | Sales inquiries | (773) 686-3602 Fax: (773) 686-0424 |
Mon - Fri: 7:30am - 8pm Sat: 8:30am - 5:30pm |
cargo.salesusa@aircanada.ca |
| Columbus, Ohio, CMH | ||||
| Address: Midwest Express 6967 Alum Creek Dr. Columbus, OH 43217 Firms Code: K535 | ||||
| 14 | Station information | 614-409-2900 Fax: 614-409-2949 |
Mon - Fri: 8am-6pm | CMH@midwestexpressco.com |
| 15 | Bookings and service | (844) 978-4641 | Mon - Fri: 7:30am - 8pm Sat: 8:30am - 5:30pm |
americas.customersuccess@aircanada.ca |
| 16 | Sales inquiries | (773) 686-3602 Fax: (773) 686-0424 |
Mon - Fri: 8:30am - 9pm Sat: 9am - 6:30pm |
cargo.salesusa@aircanada.ca |
| Dallas-Fort Worth, Texas, DFW | ||||
| Address: Worldwide Flight Services 1639 W 23rd Street, Suite 400 DFW International Airport Dallas, TX 75261 | ||||
| 17 | Station information | (214) 296-0371 Fax: (972) 456-5026 |
Mon: 4:30am - 8:30pm Tue - Fri: 8am - 8:30pm Sat: 4:30am - 8:30pm Sun: 8am - 8:30pm Holidays: 8am - 8:30pm |
dfwops@wfs.aero |
| 18 | Bookings and service | (844) 978-4641 | Mon - Fri: 7:30am - 8pm Sat: 8:30am - 5:30pm |
americas.customersuccess@aircanada.ca |
| 19 | Sales inquiries | 312-898-4605 | Mon - Fri : 8am - 5pm | mercedes.gilgallet@aircanada.ca |
| Detroit, Michigan, DTW | ||||
| Address: CFS 30255 Beverly Road Suite 200 Romulus, MI 48174 | ||||
| 20 | Station information | (734) 710-0373 Fax: (734) 710-0375 |
Mon - Fri: 8am - 8pm | - |
| 21 | Bookings and service | (844) 978-4641 | Mon - Fri: 7:30am - 8pm Sat: 8:30am - 5:30pm |
americas.customersuccess@aircanada.ca |
| 22 | Sales inquiries | (312) 783-6013 Fax: (773) 686-0424 |
Mon - Fri: 8am - 9pm Sat: 9am - 6:30pm |
cargo.salesusa@aircanada.ca , ling.ng@aircanada.ca |
| Washington, District of Columbia (to Canada), IAD | ||||
| Address: Trucking to Canada WFS 23703 C Airfreight Lane Cargo Building 6 Dulles, VA 20166 | ||||
| 23 | Station information | (703) 840-8393 | Mon - Fri: 8am - 8pm Sat: 8am - 8pm Sun: 8am - 8pm Holidays: 8am - 8pm |
- |
| 24 | Sales inquiries | (617) 567-6103 | Mon - Fri: 9am - 5pm | aceastsales.us@iacfreight.com , dan.abbott@iacfreight.com |
| Pittsburgh, Pennsylvania, PIT | ||||
| Address: WFS 3000 Halverson Road Cargo 3 Pittsburgh, PA 15231 | ||||
| 25 | Station information | (724) 457-9801 Fax: (724) 457-9805 |
Mon - Fri: 7am - 8pm | - |
| 26 | Sales inquiries | (617) 567-6103 | Mon - Fri: 8:30am - 5pm | aceastsales.us@iacfreight.com , dan.abbott@iacfreight.com |
| New Orleans, Louisiana, MSY | ||||
| Address: FORWARD AIR Moisant Industrial Warehouse; Box 33 200 Crofton Road, Bldg 7A Ste 500 Kenner, LA 70062 | ||||
| 27 | Station information | (504) 467-1776 Fax: (504) 467-3058 |
- | _FA_MSY@forwardair.com |
| 28 | Bookings and service | (844) 978-4641 | Mon - Fri: 7:30am - 8pm Sat: 8:30am - 5:30pm |
americas.customersuccess@aircanada.ca |
| 29 | Sales inquiries | 312-898-4605 | Mon - Fri : 8am - 5pm | mercedes.gilgallet@aircanada.ca |
| For more information please read . | ||||
Global Contact Details
Head Office
Air Canada,
7373 Côte-Vertu Blvd.
West, Saint-Laurent,
Quebec, H4Y 1H4, Canada
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