Website
Install App
Toll Free Numbers
1-800-539-2968
(For Customer Support)
Quick Links
Important Contact Details
| Sr.No. | Service | Contact Details | Timing |
|---|---|---|---|
| 1 | Account Information | 800-KEY2YOU (539-2968) | 24/7 |
| 2 | TTY/TRS (For The Hearing Impaired) | 711, 800-539-8336 | 24/7 |
| 3 | Clients Using A Relay Service | 1-866-821-9126 | - |
| 4 | Online and Mobile Banking | 1-800-539-1539 | Mon-Fri, 7am-Midnight ET Sat-Sun, 8am-9pm ET |
| 5 | Mortgage Customer Service | 1-800-422-2442 | Mon-Fri, 8:30am-8pm ET |
| 6 | Home Ownership | 1-888-KEY-0018 | - |
| 7 | To report lost/stolen card | 1-800-539-8336, 1-800-539-9056 | - |
| 8 | Fraud Client Service Center | 1-800-433-0124 | 24/7 |
| 9 | Suspicious Email | reportphish@keybank.com | - |
| 10 | Activate Your Card | 1-866-683-6099 | - |
| 11 | To report Credit and Debit Card Fraud Alerts | 1-800-KEY2YOU | - |
| 12 | Request a new PIN or change or unlock your PIN immediately by phone | 1-800-KEY2YOU, 1-888-KEY4BIZ For clients using a TDD/TTY Device: 1-800-539-8336 |
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| 13 | International Customers | 716-838-8600 | 24/7 |
| 14 | Retirement/HSA | 888-KEY-2020 (539-2020) | Retirement: Mon-Fri, 8am-6pm ET HSA: Mon-Fri, 8am-9pm ET Sat, 8am-6pm ET Sun, 8:30am-5pm ET |
| 15 | Business Banking General Inquiries/Business Banking Credit Card Customer Service | 888-KEY4BIZ (539-4249) | Mon-Fri, 8am-9pm ET Sat, 8:30am-5pm ET |
| 16 | For mortgage purchase or refinance options | 1-888-KEY-0018 | Mon-Fri, 8am-8pm ET Sat, 9am-3pm ET |
| 17 | Existing Mortgage Clients | 1-800-422-2442 | Mon-Fri, 8:30am-8pm ET |
| 18 | Complaint or Inquiry Requests for NY Residents | nyrealestate_complaints@keybank.com Mail Address: KeyBank National Association Attn: Client Services P.O. Box 5788 OH-01-51-05DF Cleveland, OH 44101 |
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Headquarter
KeyBank
127 Public Square,
Cleveland, OH 44114
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