Website
Contact Informations
- 415-921-5858 (General Information , Mon- Fri, 8:30 a.m. to 4:30 p.m (except holidays)
- 415-455-2000 (For Lost & Found , weekdays 7:00 a.m. to 6:00 p.m)
- 1-877-229-8655 or (outside the US) 415-486-8655 (For Toll Payment Inquiries)
Email's
- bridgecomments@goldengate.org (For General Information)
- contact@goldengate.org (Questions related to the services offered by the Golden Gate)
- ggbhtd@goldengate.org (Alternate Support)
Quick Links
Golden Gate Customer Service
- For Golden Gate Customer Service Center Call 415-455-2000, or 511 within the San Francisco Bay Area (TDD 711), and say "Golden Gate Transit," then "operator" to bypass recorded messages.
- Hours of operation are 7:00 a.m. to 6:00 p.m. on weekdays.
- Assistance is available in over 150 languages.
Important Contacts
| Sl No. | Services | Contact Details |
|---|---|---|
| Contact the Golden Gate Bridge | ||
| 1 | General Information | By Phone: Call 415-921-5858, M - F 8:30 a.m. to 4:30 p.m (except holidays) By Email: bridgecomments@goldengate.org Email and phone are not monitored outside of business hours |
| 2 | Toll Payment Inquiries, Including FasTrak | By phone: 1-877-229-8655 or (outside the US) 415-486-8655 By email: Visit the FasTrak Email page. FasTrak Contact & Hours Fastrak handles all toll payments for the GGB. Golden Gate Bridge toll payment options can be found in our Toll Payment Options section. |
| 3 | Sergeant's Office | By Phone: 415.923.2230 or 415.923.2220 24 hours a day/ 7 days a week, including holidays. |
| 4 | Public Records Act Requests | To submit a Public Records Act request, please email districtsecretary@goldengate.org for assistance. |
| Contact Golden Gate Transit & Golden Gate Ferry | ||
| 1 | Online | Bus: Bus Comment Form Ferry: Ferry Comment Form |
| 2 | Mailing Address/Physical Location | Golden Gate Transit: 1011 Andersen Drive San Rafael, CA 94901-5318 Golden Gate Ferry: 101 E. Sir Francis Drake Blvd Larkspur, CA 94939-1803 |
| 3 | Customer Service & Trip Planning | By Phone: Call 511 (toll-free) or 415-455-2000 outside the Bay Area. 711 (TDD) or California Relay. In Person: Golden Gate Customer Service Center, San Rafael Transit Center, Platform D, 850 Tamalpais Ave, San Rafael, CA 94901. By Email: contact@goldengate.org. Note: This email inbox is monitored during weekday business hours only |
| 4 | Lost and Found | For an item left or lost on a Golden Gate Transit bus or Golden Gate Ferry vessel, call 415-455-2000. Hours of operation are weekdays from 7:00 a.m. to 6:00 p.m. |
| Permits | ||
| 1 | Bus Stop Closure Permits | If you are seeking to temporarily alter or close a Golden Gate Transit bus stop for construction or other activity, a minimum of 10 business days advanced notice is required. Email: GGT_Detour@goldengate.org. Note: This permit does not replace other permits required by the local jurisdiction affected by street closures or detours |
| 2 | Filming & Photography - Permits Required | To apply for a permit, email filming@goldengate.org with as much detail as possible. Permits require a 30-day advance request. |
| Other Queries | ||
| 1 | Title VI Comments & Complaints | Golden Gate Bridge District Eeo Office 1011 Andersen Drive San Rafael, CA 94901-5318 Phone: 511 (say “Golden Gate Transit”) Fax: (415) 257-4555 Email: TitleVIComplaints@goldengate.org |
| 2 | Reasonable Modification Requests | Golden Gate Bridge, Highway and Transportation District ADA Compliance and Program Manager 1011 Andersen Drive San Rafael, CA 94901-5318 By email: Send to contact@goldengate.org By fax: Send to 415-257-4516 |
Board Of Directors
To address any issue regarding the Golden Gate Bridge, Highway and Transportation District, please write the Board of Directors:
President of the Board
Golden Gate Bridge, Highway and Transportation District
P.O. Box 29000, Presidio Station
San Francisco, CA 94129-9000
Fax: 415-923-2013
Email: districtsecretary@goldengate.org
Common Carrier/Shipping Address
Golden Gate Bridge, Administration Building
Golden Gate Bridge Toll Plaza,
San Francisco, CA 94129-0601
Mailing Address
Golden Gate Bridge Highway and Transportation District
P.O. Box 29000, Presidio Station,
San Francisco, CA 94129-9000
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