Website
Toll Free Numbers
1-888-978-4070
(For Customer Support)
IVRS Menu: 1-888-978-4070
- Press 1: If you are a travel agent.
- Press 2: If you would like to make a new reservation have an existing reservation or would like to information about sailing with silversea.
- Press 3: If you have any questions regarding the cruise you recently sailed on.
- guestrelations@silversea.com (For General Query)
Quick Links
Important Contact Details
| Sr. No. | Service/Country | Contact No. | |
|---|---|---|---|
| 1 | For Air ticketing and deviation request | - | silversky@silversea.com |
| 2 | For pre-cruise specialty requests | - | specialservices@silversea.com |
| 3 | For group booking service | - | groupservices@silversea.com |
| 4 | Silversea Guest Experience | +1 877 353 6834 International: 1-954-713-4096, 732-335-3263 Mon-Sun: 8am-6pm ET |
guestexperience@silversea.com |
| 5 | Silver Shore Baggage Valet | US: +1 617 482 1100 UK: + 44 203 375 4769 |
team@luggageforward.com |
| 7 | UK & Europe Customer Support | +44 2 07 340 0712, +44(0) 844 770 9030 | guestrelationsuk@silversea.com |
| 8 | Asia or Pacific Customer Support | +61 2 9255 0602 | guestrelationsap@silversea.com |
Ships Contact Details
| Sr. No. | Ship Name | Contact No. | Fax No. |
|---|---|---|---|
| 1 | Silver Cloud | +1 786-292-4321 | +1 786 310 0925 |
| 2 | Silver Down | +1 786-605-5750 | - |
| 3 | Silver Endeavour | +1 786-605-5631 | - |
| 4 | Silver Moon | +1 786-605-5749 | - |
| 5 | Silver Muse | +1 786-224-0293 | +1 786 352 8251 |
| 6 | Silver Nova | +1 786-605-5635 | - |
| 7 | Silver Origin | +1 786 605 5748 | - |
| 8 | Silver Ray | +1 786-322-5288 | - |
| 9 | Silver Shadow | +1 786-322-5796 | +1 786 322 5360 |
| 10 | Silver Spirit | +1 786-322-5288 | +1 786 322 6563 |
| 11 | Silver Wind | +1 786-292-3954 | +1 786 322 4853 |
| 12 | Silver Whisper | +1 954-414-4240 | - |
Cancellation And Refund
- For any query/complaint related to cancellation and refund, you can mail at guestrelations@silversea.com .
- If you cancelled the cruise within 30 days, then you will not receive any refund.
- If you cancelled the cruise between 90-61 days, then you will receive half refund from the booking amount.
- For more information, please read .
Offices Address
| Sr. No. | Region | Contact No. | Address |
|---|---|---|---|
| 1 | Headquarters | +377 9770 2424 | Gildo Pastor Center, 7 Rue du Gabian, 98000 Monaco |
| 2 | The Americas | +1-800-722-9955, 888-722-3562 | 1050 Caribbean Way, Miami, FL 33132, United States |
| 3 | United Kingdom | +44 844 251 0837 | Fourth Floor, Chancery Exchange, 10 Furnival Street, London EC4A 1AB |
| 4 | Europe | +49 69 9675 5212 | Amelia-Mary-Earhart-Strasse 8, Level 1, 60549 Frankfurt am Main, Germany |
| 5 | Asia | +65 6223 1846 | 3 Anson Road, Springleaf Tower, Unit 13-02, Singapore 079909 |
| 6 | Australia & New Zealand | +61 2 9255 0600 | Level 15, 101 Miller Street, North Sydney NSW 2060, Australia |
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