Website
Install App
Toll Free Numbers
1-800-227-5118
(For Customer Support)
IVRS Menu:
Select your preferred language
- Press 9: To learn about privacy policy
- Press 1: To make change on your existing ticket or to make a new purchase
- Press 2: If you are a travel agent
- Press 3: If you are Paragon member or Emerald member
- Press 4: If you are a Emerald flyer member or SkyTeam member
- Press 5: For voice services
Quick Links
Hotline Numbers
| Sr.No. | Region/Country | Contact No. | Timing |
|---|---|---|---|
| 1 | Taiwan | (Taiwan) 412-9000 +886-2-412-9000 | Daily (GMT+8) 8am-6:30pm Outside the above service hours, Mandarin and English services are provided by the Global Customer Service Call Center. |
| 2 | Japan | +81-3-6756-0251 | Daily (GMT+9) 9am-5:30pm |
| 3 | Hong Kong | +852-2596-7388 | Daily (GMT+8) 8:30am-6:30pm |
| 4 | China | +86-400-888-6998 | Daily (GMT+8) 8:30am-6:30pm |
| 5 | North America | +1-800-227-5118 | Daily (GMT-8) 9am-5:30pm Pacific Time Outside the above service hours, Mandarin and English services are provided by the Global Customer Service Call Center. |
Branch Contact Details
| Sr.No. | City/Region | Contact No. | Timing | Address | Fax No. | |
|---|---|---|---|---|---|---|
| 1 | North America Customer Service | 1-800-227-5118 | laxccci@china-airlines.com | 9am-5:30pm PT | - | - |
| 2 | Los Angeles | 1-310-322-2888 | laxci_tkt@china-airlines.com | Mon-Fri, 9am-5:30pm PT (Except Public Holidays) | 200 Continental Blvd, El Segundo, CA 90245 | 1-310-322-3888 |
| 3 | San Francisco | 1-650-931-8000 | sfosdci@china-airlines.com | Mon-Fri, 9am-5:30pm PT (Except Public Holidays) | 433 Airport Blvd, Suite 501, Burlingame, CA 94010 | 1-650-931-8019 |
| 4 | Seattle | 1-206-244-6096 | seasdci@china-airlines.com | Mon-Fri, 9am-5:30pm PT (Except Public Holidays) | 18000 International Blvd, Suite 908, SEATAC, WA 98188 | 1-206-988-4190 |
| 5 | Phoenix | 1-602-607-1514 | phxsdci@china-airlines.com | Mon-Fri, 9am-5:30pm MST (Except Public Holidays) | 2415 E Camelback Rd, Suite 420A, Phoenix, AZ 85016 | - |
| 6 | New York | 1-917-368-2000 | nycci_tkt@china-airlines.com | Mon-Fri, 9am-5:30pm ET (Except Public Holidays) | 633 3rd Avenue, 8th Floor, Suite 800, New York, NY 10017, USA | 1-212-867-3190 |
| 7 | Canada (Vancouver) | 1-604-242-1168 | yvrsdci@china-airlines.com | Mon-Fri, 9am-5:30pm PT (Except Public Holidays) | 240-10451 Shellbridge Way, Richmond, BC V6X 2W8, Canada | 1-604-242-1166 |
| 8 | Chicago | 1-630-422-5224 | chisdci@china-airlines.com | Mon-Fri, 9am-5:30pm CT (Except Public Holidays) | P.O Box 66130, O’Hare Int’l Airport, Chicago, IL 60666, USA | 1-630-422-5266 |
| 9 | Cargo Sales & Services (The Americas) | 1-310-646-4293 | laxfrci@china-airlines.com | Mon-Fri, 9am-5:30pm PT (Except Public Holidays) | 5651 West 96th St, Los Angeles, CA 90045, USA | - |
| 10 | Honolulu | 1-808-955-0088 | hnlrrci@china-airlines.com | Mon-Fri, 8:30am-5pm (Except Public Holidays) | 1830 Ala Moana Blvd, Room 212, Honolulu, HI 96815 | 1-808-833-0261 |
| 11 | Atlanta | 1-404-266-2828 | nycci_tkt@china-airlines.com | Mon-Fri, 9am-5:30pm ET (Except Public Holidays) | 3675 Crestwood Pkwy, Suite 471, Duluth, GA 30096, USA | - |
| 12 | Guam | 1-671-649-0860~1 | gumsl@china-airlines.com | Mon-Fri, 9am-5pm (Closed Weekends & Major Holidays) | 518 Pale San Vitores Rd, Suite 202, Concorde Center, Tumon, Guam 96913 | 1-671-649-0867 |
Global Offices
Lost/Delayed/Damaged Baggage
- For any query/complaint regarding lost/delayed and damaged baggage kinldy contact the customer support team.
- In case of delayed baggage kidly contact the airport office.
- In case of damaged baggage kindly contact the baggage service counter in the Immigration area (before the customs) to report it.
- For more information please read .
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