Website
Install App
Toll Free Numbers
1-800-262-1234
(For Customer Support)
Quick Links
Important Contact Details
| Sr.No. | Service | Contact Details | Mailing Address |
|---|---|---|---|
| 1 | TTY Assistance | 711, 1800 855 2880 |
- |
| 2 | WhatsApp Support | 64273095750 | - |
| 3 | Airpoints | 1-800-262-1234 | Air New Zealand Contact Centre Private Bag 93537 Takapuna Auckland 0740 New Zealand |
| 4 | Customer Relations | +64 (0)9 357 3000, cro@airnz.co.nz |
Air New Zealand Customer Relations Private Bag 92007 Auckland 1142 New Zealand |
| 5 | Assistance for customers with disabilities | 1-800-262-1234, flightcomment@airnz.co.nz |
- |
Lost/Delayed/Damaged Baggage
- For any query/complaint regarding lost/delayed/damaged baggage you can call at 1-866-767-2247 or you can contact the baggage services offices at the details given below:
Sr.No. Airport/City Contact No. Email Address 1 Auckland International Airport Freephone (within NZ): 0800 224 872
Phone: +64 (0)9 306 5444baggageservices.akl@airnz.co.nz - 2 Auckland Domestic Airport - baggageservices.akd@airnz.co.nz - 3 Blenheim Airport - baggageservices.bhe@airnz.co.nz - 4 Christchurch Airport - baggageservices.chc@airnz.co.nz - 5 Dunedin Airport - baggageservices.dud@airnz.co.nz - 6 Gisborne Airport - baggageservices.gis@airnz.co.nz - 7 Hamilton Airport - baggageservices.hlz@airnz.co.nz - 8 Hokitika Airport - baggageservices.hkk@airnz.co.nz - 9 Invercargill Airport - baggageservices.ivc@airnz.co.nz - 10 Kerikeri Airport (Bay of Islands) - baggageservices.kke@airnz.co.nz - 11 Napier/Hastings Airport - baggageservices.npe@airnz.co.nz - 12 Nelson Airport - baggageservices.nsn@airnz.co.nz - 13 New Plymouth Airport - baggageservices.npl@airnz.co.nz - 14 Palmerston North Airport - baggageservices.pmr@airnz.co.nz - 15 Queenstown Airport - baggageservices.zqn@airnz.co.nz - 16 Rotorua Airport - baggageservices.rot@airnz.co.nz - 17 Taupō Airport - baggageservices.tuo@airnz.co.nz - 18 Tauranga Airport - baggageservices.trg@airnz.co.nz - 19 Timaru Airport - baggageservices.tiu@airnz.co.nz - 20 Wellington Airport - baggageservices.wlg@airnz.co.nz - 21 Whangārei Airport - baggageservices.wre@airnz.co.nz - International Baggage Services Offices 22 Adelaide Airport +61 4 8100 0938 airnz.adl@swissport.com.au Swissport, Andy Thomas Circuit, Adelaide Airport, SA 5950 23 Apia Airport +685 20683, +685 8420683 cargo@samoaairways.com Samoa Airways, 2nd floor, Samoa National Provident Fund Building, Apia 24 Brisbane Airport +61 4 8101 1572 bneint.baggage@swissport.com.au Swissport, Airport Drive, Brisbane Airport, Australia QLD 4008 25 Cairns Airport +61 4 8147 1902 airnz.cns@swissport.com.au Swissport, PO Box 4, AAC Building, Cairns Airport, Cairns QLD 4870 26 Denpasar - Bali Airport +62 361 936 6964 baggageservices.dps@ptjas.co.id c/o PT JAS Airport Services 27 Gold Coast (Coolangatta) Airport +61 4 1518 9533 airnz.ool@swissport.com.au Swissport, PO Box 645, Tugun QLD 4224 28 Hobart International Airport +61 4 0614 3451 airnz.hba@swissport.com.au Swissport, c/o Hobart International Airport, Box 3 Strachan Street, Cambridge TAS 7170 29 Honolulu International Airport +1 808 836 8997 honolulubaggage@hallmark-aviation.com Hallmark-Aviation Services, Daniel K. Inouye International Airport, 300 Rodgers Blvd, #65 Honolulu, HI 96819, USA 30 Hong Kong Airport +852 2186 4430 hkg_bs.g3@menziesaviation.com Menzies CNAC Aviation Services Ltd, Unit 209, 2/F, HKIA Commercial Building, 1 Sky Plaza Road, Hong Kong International Airport, Lantau, Hong Kong 31 Houston International Airport +1 713 498 4304 iah.bso@hallmark-aviation.com Hallmark-Aviation Services, 3700 N Terminal Road, Terminal D, Suite 103.17, Houston TX 77032, USA 32 Incheon International Airport +82 32 743 2526 icn.ll@swissport.com Swissport Korea Ltd, Room 301 Cargo Terminal B, Incheon International Airport, 77-8 Gonghangdong-ro 295 beon-gil Jung-gu, 22381 Incheon, South Korea 33 John F Kennedy International Airport (New York) +1 310 648 7160 jfkco@airnz.com Hallmark-Aviation Services, JFK International Airport, Terminal One, Building 55, Jamaica, NY 11430 34 Kansai Airport (Osaka) - nrtapt@airnz.co.nz ANA All Nippon Airways, Osaka Kansai, Senshu-Kuko Kita, Izumisano-shi, Osaka 549-8501, Japan 35 Los Angeles Airport - laxbag@airnz.co.nz Pacific Aviation, 380 World Way #S31, Los Angeles, CA 90045, USA 36 Melbourne Airport +61 3 9121 0428 mel.baggage@swissport.com Swissport Melbourne Airport, PO Box 5103, Melbourne Airport, VIC 3045, Australia 37 Nadi Airport +679 9922017 aobaggage@ats.com.fj Air Terminal Services (Fiji Ltd), Cruikshank Road, Nadi Airport, Fiji 38 Narita International Airport +81 476 33 2301 japannrtairport@airnz.co.nz ANA All Nippon Airways, 1-1 Furugome, Narita, Chiba 282-0004, Japan 39 Niue (Hanan International) Airport +68 3 4317 pelenistravel@niue.nu Peleni's Travel Agency, 11 Alofi, Niue 40 Noumea (New Caledonia) Airport +687 847 443, +687 352 615 service.bagages.pae@engie.com Pacific Airport Engie, International Airport of Nouméa-La Tontouta, BP5 98840 Tontouta 41 Papeete Airport +689 40 86 42 21 service.bagages@airtahiti.pf Air Tahiti, B. P. 60 Tahiti Faa'a International Airport, French Polynesian island of Tahiti 42 Perth Airport +61 2 9169 4485 tas_btuper@dnata.com.au DNATA Perth Airport, Belmont WA 6948, Australia 43 Rarotonga Airport +682 26300 !raraom's@airnz.co.nz PO Box 65 Nikao, Cook Islands 44 Saigon International Airport +84 28 3848 5383 XT 4569 lostandfound@sags.vn c/o Saigon Ground Services, Tan Son Nhat International Airport, Ho Chi Minh City, Vietnam 45 San Francisco Airport +1 650 821 0034 baggageservices.sfo@airnz.co.nz Swissport, San Francisco International Airport, San Francisco CA 94128, USA 46 Shanghai Pudong International Airport +86 21 6833 9150 pvgmut2@126.com China Eastern Airline, Terminal 2, Pudong International Airport 47 Singapore Airport +65 6597 4500 baggage_enquiry@sats.com.sg SATS Baggage Services Office, Baggage Claim Area, Changi Airport Terminal 3, 65 Airport Boulevard, Singapore 819663 48 Sunshine Coast (Maroochydore) Airport +61 4 1518 8514 psmmcy@swissport.com.au Swissport, Sunshine Coast Airport, Friends Ave, Marcoola QLD, Australia 49 Sydney International Airport +61 1 800 452 308 sydll@dnata.com.au Dnata Baggage Services 50 Taipei International Airport +886 3 3517637 tpelnf@evaair.com Eva Airways Co. Ltd, Baggage Claim Area, Terminal 2, Taiwan Taoyuan International Airport, No 9, Hangzhan S Rd, Dayuan District, Taoyuan City, Taiwan 51 Tonga Airport +676 28283 loadcntrl@atstonga.to Air Terminal Services (Tonga) Ltd, PO Box 1515, Nuku'alofa, Kingdom of Tonga 52 Vancouver International Airport +1 604 247 0219 baggageservices.yvr@airnz.co.nz Samsic.aero, 3211 Grant McConachie Way, Richmond, BC V7B 0A4, Canada - If you are at the airport, you can report your delayed baggage by visiting the baggage service desk upon arrival. If you have left the airport, you can report the issue within 30 days for domestic flights and 21 days for international flights by filing a delayed-baggage report.
- In case of damaged baggage, kindly report the issue by visiting the baggage service desk upon arrival if you are still at the airport. If you have left the airport, you can report the issue within 30 days of collecting your baggage for domestic flights, and 7 days for international flights, by filling out this Damaged Baggage Claim Form or by visiting your nearest bagagge service office.
- You can report a lost item by filling this Lost Property Form .
- For more information please read .
Arrivals and Departures Contact Details
| Sr.No. | Location | Contact No. |
|---|---|---|
| 1 | New Zealand | 0800 737 000 |
| 2 | Australian | 1800 132 476 |
| 3 | UK | 0800 028 4149 |
| 4 | US | 1-800-262-1234 |
| 5 | Canadian | 1-866-351-9528 |
| 6 | Hong Kong | 852-2862 8988 |
| 7 | Japan | 0120 300 747 |
| 8 | Singapore | 800 8525 021 |
| 9 | China | 86-21-5292 8755 |
International Contact Details
| Sr.No. | Location | Contact No. |
|---|---|---|
| 1 | Australia | 1800 132 476 |
| 2 | New Zealand | 0800 737 000 (within NZ) +64 (0)9 357 3000 (overseas) |
| 3 | Papua New Guinea | +675 3273444 |
| Asia | ||
| 4 | China | +86 400 1018080 |
| 5 | Hong Kong | +852 28628988 |
| 6 | Japan | +81 3 5521 2770 |
| 7 | Korea | +82 2 737 4025 |
| 8 | Singapore | 800 852 6491 (Toll Free) |
| 9 | Taiwan | 0080 185 2038 (Toll Free) resasia@airnz.co.nz |
| The contact numbers below are for customers who have booked through a local travel agent: | ||
| 10 | India | +91 22 43004500 |
| 11 | Indonesia | +6221 2953 3355 |
| 12 | Malaysia | +60 327155020 |
| 13 | Philippines | +63 2 8245 0819 |
| 14 | Thailand | +66 (0)2 3082680 |
| 15 | Vietnam | +8428 62912277 |
| Europe | ||
| 16 | Austria | 0800 297 225 |
| 17 | Denmark | 802 54 156 |
| 18 | France | 0800 990 364 |
| 19 | Germany | 0800 1800 421 |
| 20 | Netherlands | 0800 023 3011 |
| 21 | Republic of Ireland | 1800 551 447 |
| 22 | Spain | 900 994 977 |
| 23 | Switzerland | 0800 897 951 (Landline Only) |
| 24 | United Kingdom | 0800 028 4149 |
| North America | ||
| 25 | Canada | 1866 351 9528 |
| 26 | Mexico | (55) 9000 2558, airnz@discovertheworld.com.mx |
| 27 | United States | 1800 262 1234 |
| Pacific Islands | ||
| 28 | Cook Islands | +682 26300, rarotongatravelcentre@airnz.co.nz Address: International Airport, Rarotonga |
| 29 | Fiji - Nadi | +679 6722955, airnzfiji@airnz.co.nz Address: Suite 37, 1st Floor International Arrivals Concourse Nadi Airport |
| 30 | Fiji - Suva | +679 3313100, airnzfiji@airnz.co.nz Address: Queensland Insurance Centre Victoria Parade, Suva |
| 31 | New Caledonia | +687 286677, Address: Axxess Travel 14 Rue de Verdun, Noumea Cedex |
| 32 | Niue | +683 4318, info@pelenistravel.com Address: Pelenis Travel Agency, Alofi |
| 33 | Samoa | +685 20825, airnzsamoa@airnz.co.nz Address: Lotemau Centre Cnr Vaea & Convent Streets, Apia |
| 34 | Tahiti | +689 40540747, airnztahiti@airnz.co.nz Address: Vaima Centre, Papeete |
| 35 | Tonga | +676 23192, info@travelcentre.to Address: Kingdom Travel Centre Vuna Road, Nuku'alofa |
Cargo Offices Contact Details
| Sr.No. | Location | Operations Contact No. | Customer Service/Sales Contact No. | Operations Email | Customer Service/Sales Email | Address |
|---|---|---|---|---|---|---|
| 1 | Los Angeles | Import/Export: 1-310-258-6171 | 1-310-646-9891 (option 3) | Import: anzops@wfs.aero , Export: cargoterm.lax@airnz.com |
cargobookingslax@airnz.com | WFS 6041 West Imperial Highway, Los Angeles, CA 90045 |
| 2 | San Francisco | Import/Export: 1-415-376-7289 | 1-281-869-8021 | Import:
macsfoimport@wfs.aero
, Export: sfoffnz@wfs.aero |
cargobookingssfo@airnz.com | WFS 944 North Field Road, San Francisco, CA 94128 |
| 3 | New York | Import: 1-347-960-5588, Export: 1-347-960-5599 |
Customer service:
1-310-646-9891 (option 3) Sales: 1-718-644-9595 |
Import:
jfkimport@dlh.de , Export: jfkexport@dlh.de |
Customer Service: nyccargo@airnz.com , Sales: sales-us@haegroup.com |
Lufthansa Cargo Building 23-B, North Service Road, JFK Airport, Jamaica, NY 11434 |
| 4 | Chicago | 1-773-337-7401 | 1-310-646-9891 (option 3) | nzordops@allianceground.com | nzcargo@airnz.com | Alliance Ground International 836 Patton Drive, Tower B, Chicago, IL 60666 |
| 5 | Atlanta | - | 1-281-869-8021 | airnz@atc-aviationusa.com | - | |
| 6 | Houston | 1-281-443-4954 | 1-281-869-8021 | nziah@airgeneral.com | airnz@atc-aviationusa.com | Air General 19175 Lee Road, Suite 150, Humble, TX 77338 |
| 7 | Dallas-Fort Worth | 1-972-574-4842 | 1-281-869-8021 | dfwnz@airgeneral.com | airnz@atc-aviationusa.com | Air General 2370 West Airfield Drive, Suite 100, DFW Airport, TX 75261 |
| 8 | Honolulu | 1-808-836-1760 | 1-310-646-9891 (option 3) | nzops@pacificaircargo.com | cargobookingslax@airnz.com | Pacific Air Cargo 111 Ke'ehi Place, Honolulu, HI 96819 |
| 9 | Miami | - | 1-305-421-9925 | - | bookings@oneskyair.com | - |
| 10 | Pacific Northwest | - | 1-281-869-8021 | - | cargobookingssfo@airnz.co.nz | - |
| 11 | Mexico | - | Sales: 52 33 32883306, Customer Service: 52 4884 9740 |
- | Sales: pponce@mcs-holding.com , Customer Service: dcigarroa@mcs-holding.com |
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| For more information . | ||||||
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