Website
Install App
Toll Free Numbers
1-800-525-3663
(For Customer Support/Reservations)
Quick Links
Important Contact Details
| Sr.No. | Service | Contact No. |
|---|---|---|
| 1 | For Customer Support Outside US and Canada | +1-310-607-4160 |
| 2 | Flight Information(International Flights) | 1-800-525-2355, 1-800-JAL-BELL |
Lost/Delayed/Damaged Baggage
- For any query/complaint regarding lost/delayed and damaged baggage kindly contact the customer support team.
- In case of damaged bagagge please report any baggage damage to the airport staff on the day of your arrival before leaving the airport you can aslo fill this Damaged Baggage Inquiry Form .
- If you cannot find your baggage upon arrival at your destination, please contact the staff as soon as possible.
- If you have forgotten to pick up a piece of luggage, please immediately contact your airport of arrival.
- If you have left an item on board kindly contact contact the JAL Lost and Found Information Counter at your arrival airport directly or contact at the details given below:
Sr.No. Airport Contact No. 1 Narita Airport 0476-71-1115 2 Haneda Airport 03-5757-7710 3 Chubu Centrair International Airport 0569-38-8037 4 Kansai Airport 072-455-3091 - For more information please read .
International Contact Details
| Sr.No. | Location | Contact No. | Timing |
|---|---|---|---|
| 1 | Mexico | Japanese/English Language: 55-4172-0122 | Reservations & Information (including award ticket, baggage, lost and found): Daily, 5am-4pm (U.S. Pacific Time) JAL Mileage Bank: Mon-Fri, 9am-4pm (U.S. Pacific Time) Sat-Sun and U.S. Holidays closed |
| 2 | Brazil | Japanese / English Language: (61)2017-5868, Portuguese Language: (11)3149-3005 (Reservation &Information), (11)3149-3001 (JAL Mileage Bank) |
Reservations & Information (including award ticket, baggage, lost and found): Daily, 5am-4pm (U.S. Pacific Time) JAL Mileage Bank: Mon-Fri, 9am-4pm (U.S. Pacific Time) Sat-Sun and U.S. Holidays closed Business Hours: 9:30am-12pm, 1pm-6:30pm Brazil SAO time |
| 3 | Guam | Japanese Language: 1-866-299-0423, English/Putonghua Language: (209) 816 5720 |
Business hours Reservations & Information (including award ticket, baggage, lost and found) Daily 1am-8pm JAL Mileage Bank: Mon-Fri, 11am-7:30pm (Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30 Dec-3 Jan) |
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