Website
Install App
Toll Free Numbers
1-800-874-8875
(For Customer Support)
IVRS Menu:
- Press 1: If you are a Miles&Smiles member
- Press 2: If you are not a Miles&Smiles member
- Press 3: For Turkish Airlines Corporate club transactions
- Press 4: For TK transactions
Quick Links
Lost/Delayed/Damaged Baggage
- For any query/complaint regarding lost/delayed/damaged baggage kindly contact the customer support team.
- In case of lost/delayed/damaged you can submit an application while you're still at the airport by visiting the Lost and Found office of Turkish Airlines or the appropriate ground handling company.
- If a report cannot be made at the airport due to an issue caused by Turkish Airlines, you can fill this Baggage Issues Form .
- For more information please read .
International Contact Details
| Sr.No. | Region | Contact No. |
|---|---|---|
| 1 | Algeria | +908503330849 |
| 2 | Argentina | +541139915950 |
| 3 | Australia | +61 1 800750849 |
| 4 | Austria | +43 0810-222 849 |
| 5 | Azerbaijan | +994 12 404 88 49 |
| 6 | Bahrain | +973 17516100 |
| 7 | Belarus | +90 850 333 0849 (It is a global number and is available in Turkish / English) |
| 8 | Belgium | +32 0 2 620 0 849 |
| 9 | Benin | +22920900101 |
| 10 | Brazil | +55 11 3878 8199 |
| 11 | Cameroon | +237 695231615 |
| 12 | Canada | +1 800 874 88 75 |
| 13 | Chile | +56224130567 |
| 14 | China | +861056971330 |
| 15 | Colombia | +576013789528 |
| 16 | Croatia | +385 1 777 6570 |
| 17 | Czechia | +420225296225 |
| 18 | Denmark | +45 33 14 40 55 |
| 19 | Ecuador | +5931800401040 (Can only be called by CNT operators within the country.) |
| 20 | Egypt | 0800 000 9145 |
| 21 | Estonia | +90 850 333 0 849 |
| 22 | Finland | +358 09 8171 0 849 |
| 23 | France | +33 1 579 79 849 |
| 24 | Georgia | +995 706 001 111 |
| 25 | Germany | +49 69 86 799 849 |
| 26 | Ghana | +233596993488 |
| 27 | Greece | +302119902313 |
| 28 | Hongkong- SAR of China | +85230711256 |
| 29 | Hungary | +36 1 999 72 62 |
| 30 | India | +8000501565 |
| 31 | Indonesia | +622131132606 (EN-TR only) |
| 32 | Iran | +982123546 |
| 33 | Indonesia | +622131132606 (EN-TR only) |
| 34 | Iran | +982123546 |
| 35 | Ireland | +353 1 525 18 49 |
| 36 | Italy | (+39) 0699749849 |
| 37 | Japan | Our Call Centers +81368372337 |
| 38 | Jordan | 80022347 |
| 39 | Kazakhstan | +77273493336 |
| 40 | Kenya | +254203893656 |
| 41 | Kosovo | + 383 38 502 465 |
| 42 | Kuwait | +90 850 333 0 849, +965 22022849 |
| 43 | Kyrgyz Republic | +996312962755 |
| 44 | Lebanon | +908503330849 |
| 45 | Luxembourg | DE +49 69 86 799 849, BE +32 2 620 0 849 |
| 46 | Malaysia | +60320531899 |
| 47 | Malta | +35620330225 |
| 48 | Mexico | +525510361234 |
| 49 | Moldova | 0800 61 457 |
| 50 | Morocco | +212520484978 |
| 51 | Netherlands | +31 (0) 20 4059636 |
| 52 | Nigeria | +23412771559 |
| 53 | Norway | 80040849 |
| 54 | Oman | +80077241 |
| 55 | Pakistan | +80090033020 |
| 56 | Panama | +5078365833 |
| 57 | Philippines | +63285401733 |
| 58 | Poland | +4822 504 85 44 |
| 59 | Portugal | +351210608087 |
| 60 | Qatar | 800101214 |
| 61 | Romania | +40 21 204 7005 |
| 62 | Russia | 8 800 770 0 849 |
| 63 | Saudi Arabia | +8008110478 |
| 64 | Singapore | +6563498449 |
| 65 | Slovenia | +386 1 888 8496 |
| 66 | South Africa | +27860666828 |
| 67 | South korea | +82-2-60224-270 |
| 68 | Spain | +34913754189 |
| 69 | Sweden | +46851999849 |
| 70 | Switzerland | +41848444849 |
| 71 | Taiwan-China | +886 2 77507788 |
| 72 | Thailand | +6623284312 |
| 73 | Tunisia | +216 313 00 362 |
| 74 | Uganda | +256 414238088 |
| 75 | Ukraine | +380 893 243849 |
| 76 | UAE | +971 8000 3570 43 43 |
| 77 | United Kingdom | +44 (0)844 800 66 66 , +44 (0)203 991 1993 (You can only use zero for calling within the UK) |
| 78 | Uzbekistan | +998712070849, 08002000200 |
| 79 | Venezuela | +908503330849 |
Offices Contact Details
| Sr.No. | Office | Contact No. | Timing | Address | Fax No. | |
|---|---|---|---|---|---|---|
| Atlanta | ||||||
| 1 | Airport Office | 1-800-874-8875 (Call Center, 24/7 Toll Free) | atlops@thy.com | 24/7 | Hartsfield Jackson Atlanta International Airport 2600 Maynard H. Jackson Jr. BLVD | - |
| 2 | Cargo Office | +1 718 215 1120 Extension 49176 |
atlcargo@thy.com | Weekdays: 9am-5:30pm Weekends and Public Holidays: Closed Office visits are by appointment only. |
4200 South Cargo Drive, Building D, Suite 214, Atlanta GA, 30320 | - |
| 3 | City Office | 1-800-874-8875 (Call Center, 24/7 Toll Free) | customer.atl@thy.com | Weekdays: 8:30am-5pm Weekends and Public Holidays: Closed |
3414 Peachtree Road NE Suite 1075 Atlanta, GA 30326 | - |
| Boston | ||||||
| 4 | Airport Sales Office | 1 617 568 2557, Call Center: (1)-800-874 8875 |
bosops@thy.com | Summer : Ticketing counters, 8pm-11pm. Winter : Ticketing counters, 7pm-10pm |
500 Terminal E Logan Int'l Airport East Boston, MA 02128 | 1 617 568 2559 |
| 5 | City Office | +1 800 874 8875 | bostonreservation@thy.com | Weekdays: 8:30am-5pm Weekend: Closed |
1 International Place Suite 3130 Fort Hill Square Boston MA 02110 | +1 857 277 0361 |
| 6 | Cargo Office | +1 617 500 7598, +1 617 702 2848 | boscargo@thy.com , cargo.bos@swissport.com , ex-spcargo-bos-tk@swissport.com |
Weekdays: 9am-5:30pm | Logan International Airport; 112 Harborside Drive, Bldg 63.East Boston, Massachusetts 02128 | +1 617 568 1964 |
| Chicago | ||||||
| 7 | Airport Sales Office | 1 800 874 8875 | chisales@thy.com | 11am-7pm | O'Hare Int'l. Airport Terminal 5 Upper Level UL 207 Chicago IL 60666 | - |
| 8 | Cargo Office | +1 718 215 11 20 | tkcargosales-midusa@thy.com | Mon-Sat, 8:30am-5pm | O'Hare International Airport 517 Express Centre Dr. Chicago, IL 60666 | - |
| Dallas | ||||||
| 9 | Airport Cargo Office | 972-456-3951 | dfwcargo@thy.com | For pick up and drop off, 8am-10pm | Dallas Fort Worth International Airport 1639 W 23rd Street, Suite 400 DFW Airport Dallas, TX 75261 USA | - |
| 10 | Airport Sales Office | 1-800-874-8875 (Call Center, 24/7 Toll Free) | dfwsales@thy.com , dfwops@thy.com |
- | 2333 South International Parkway Terminal D- Counter 60 | - |
| Denver | ||||||
| 11 | Airport Office | 1-800-874-8875 (Call Center, 24/7 Toll Free) | densales@thy.com | - | 8500 Pena Blvd (West Terminal), Denver, CO 80249 | - |
| 12 | City Office | 1-800-874-8875 (Call Center, 24/7 Toll Free) | densales@thy.com | 9am-5pm | 6860 Argonne St, Suite D, Denver, CO 80249 | - |
| Detroit | ||||||
| 13 | Airport Office | 1-800-874-8875 (Call Center, 24/7 Toll Free) | dtwops@thy.com | 1am-9pm | Detroit Metropolitan Wayne County Airport Terminal 1 601 Rogell Dr. 2134B Detroit, MI , 48242 | - |
| 14 | Cargo Office | - | dtwcargo@thy.com | Weekdays: 8:30am-5pm | 27100 Trolley Industrial Dr , Taylor , MI , 48180 | - |
| Houston | ||||||
| 15 | Airport Sales Office | 1-800-874-8875 (Call Center, 24/7 Toll Free) | iah.ticketing@thy.com | 5pm-9pm | George Bush Intercontinental Airport(IAH) 3700 North Terminal Rd. International Terminal D. Houston, TX 77032 | - |
| 16 | Cargo Office |
+1 (844) 554 4339 | iahcargo@thy.com | Mony-Fri, 8:30am-5:30pm | 19175 Lee Road, Bldg H, Suite 175-b Humble, Tx 77338 | - |
| 17 | City Office | 1-800-874-8875 (Call Center, 24/7 Toll Free) | iah.ticketing@thy.com | Mon-Fri, 8:30am-4:30pm | 1885 St. James Place, Suite 1000. Houston, TX 77056 | - |
| Los Angeles | ||||||
| 18 | Airport Sales Office | 1-800-874-8875 (Call Center, 24/7 Toll Free) | laxstation@thy.com | Operation Office: 9am-7:30pm | Los Angeles International Airport 380 World Way West, Ste. 3326 Los Angeles, CA 90045 | - |
| 19 | Cargo Office | 1-310-646-1443 | laxcargo@thy.com | - | 6040 Avion Drive Los Angeles CA 90045 | - |
| 20 | City Office | 1-800-874-8875 (Call Center, 24/7 Toll Free) | laxsales@thy.com | Mon-Fri, 9am-5pm | 2121 Rosecrans Ave. Suite 2360, El Segundo, CA 90245. | - |
| Miami | ||||||
| 21 | Airport Office | 1-800-874-8875 (Call Center, 24/7 Toll Free) | miacustomer@thy.com | Office opens 4 hours before the flight | Miami Int Airport, 5200 NW 21St. Street Office No J2180 Miami, Florida 33122 | 1 786 558 7987 |
| 22 | Cargo Office | +1 718 215 1120 | miacargooperation@thy.com | Weekdays: 9am-5:30pm Weekend: Closed |
1651 NW 68th Ave Bldg 706 STE 203 Miami, FL 33126 | - |
| 23 | City Office | 1-800-874-8875 (Call Center, 24/7 Toll Free) | miacustomer@thy.com | - | 201 South Biscyane Blvd, Suite 2650, Miami, Fl,33131 | 1 786 558 7987 |
| New York | ||||||
| 24 | Airport Sales Office | 1-800-874-8875 (Call Center, 24/7 Toll Free) | nyc.ticketing@thy.com | 4:30pm-9:30pm | JFK International Airport Terminal 1 Jamaica NY 11430 | 001-718-751-2688 |
| 25 | Cargo Office | +1 917 767 6458 | jfkcargogroup@thy.com , jfkcargooperation@thy.com , jfkcargosales@thy.com |
Weekdays: 8:30am-11:30pm Weekends: 10am-6pm |
WFS Building , Cargo Bldg 260, N Boundary RD , Jamaica, NY, 11430 | +1 718 244 4320 |
| 26 | City Office | 1-800-874-8875 (Call Center, 24/7 Toll Free) | info.nyc@thy.com | Weekdays: 8:30am-5pm Weekend: Closed |
350 Fifth Ave Suite 7510 New York NY 10118 | 001-212-564-5641 |
| Newark | ||||||
| 27 | Airport Office | 1-800-874-8875 (Call Center, 24/7 Toll Free) | ewrops@thy.com | Everyday: 8:30am-12:30pm | Newark Liberty International Airport, Terminal B Newark, NJ, 07114 | 001-718-751-2688 |
| San Francisco | ||||||
| 28 | Airport Office | 1-800-874-8875 (Call Center, 24/7 Toll Free) | sfoops@thy.com | Ticketing and reservation: 2:30pm-5:30pm | San Francisco International Airport, INTL Terminal, San Francisco, CA, 94128 P.O. BOX 280638 | +1 650 821 2432 |
| 29 | Cargo Office | +1 415-722-6684 | sfocargo@thy.com | Everyday: 9am-5:30 (except Saturday and Sunday) | 632 West Field Rd. San Francisco CA 94128 | 650-821-2250 |
| 30 | City Office | 1-800-874-8875 (Call Center, 24/7 Toll Free) | info.sfo@thy.com | - | 1 Sansome, Suite 810 , San Francisco, CA, 94104 | +1 (415) 510-7699 |
| Seattle | ||||||
| 31 | Airport Office | 1-800-874-8875 (Call Center, 24/7 Toll Free) | For Reservation&Sales: info.sea@thy.com , For Baggage Irregularities: seabag@thy.com |
Weekdays: 12pm-7pm | Seattle-Tacoma International Airport 17801 International BLVD Seattle, WA 98158 M Floor, Room A6007M | - |
| 32 | Cargo Office | +1 718 215 1120 | tkcargosales-westusa@thy.com | 9am-5pm | 2427 S 161st St, SeaTac, WA 98158, USA | - |
| 33 | City Office | 1-800-874-8875 (Call Center, 24/7 Toll Free) | info.sea@thy.com | Weekdays: 9am-5:30pm | 11711 SE 8th Street Ste 210, Bellevue, WA 98005 | - |
| Washington DC | ||||||
| 34 | Airport Sales Office | IAD Lost Baggage: +1 703 661 47 30 IAD Airport: +1 703 661 47 40, 1-800-874-8875 (Call Center, 24/7 Toll Free) |
Ticketing Reservation: iadsales@thy.com , Agency Relations, Marketing, and Sponsorship: wasmarketing@thy.com , Luggage: iadbag@thy.com |
Mon-Sun, 9:30am-9pm | Washington Dulles Internation Airport Main Terminal/Zone 4 Departure Level 1 Saarinen Circle Sterling VA 20166 | +1 703 661 4740 |
| 35 | Cargo Office | +1-571-451-7724 | iadcargo@thy.com | 9am-5pm | Choice Aviation Services, 23723-C Air Freight Lane. Cargo Building 5 Dulles, VA 20166 | - |
| 36 | City Office | 1-800-874-8875 (Call Center, 24/7 Toll Free) | iadsales@thy.com , wasmarketing@thy.com |
9am-5:30pm | 1650 Tysons Blv. No: 860 Mc Lean VA 22102 | +1 703 992 0495 |
Global Offices Contact Details
Headquarter
Turkish Airlines
General Management Building,
Ataturk Airport, Yesilkoy 34149
Istanbul Türkiye
Contact No.: +90 212 463 63 63
Fax No.: +90 212 465 21 21
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