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Toll Free Numbers
1-844-629-5557
(Customer Support)
IVRS Menu: 1-844-629-5557
- Press 1: For enquiry and ticketing.
- Press 2: For ticket change.
- Press 3: For web support.
- Press 4: For egret club member service.
- Press 5: For egret miles program services.
- Press 6: For any other assistance.
- mf@xiamenair.com (For Customer Care)
Quick Link
Important Contact Details
| Sr. No. | Service/Location | Contact Details |
|---|---|---|
| 1 | By DOT Hotline | 1-800-778-4838, 1-800-455-9880 |
| 2 | Aviation Consumer Protection Division | 1-202-366-2220 (voice), 1-202-366-0511 |
| 3 | Mailing Address | Aviation Consumer Protection Division, C-75 U.S. Department of Transportation 1200 New Jersey Ave., S.E. West building Room W96-432 Washington, DC 20590 |
| 4 | Los Angeles Office | Contact No.: +1 (626)314-2187 Email: lax@xiamenair.com , laxap@xiamenair.com Address: 80 S Lake Ave, Ste 560, Pasadena, CA, 91101 |
| 5 | New York Office | nycoffice@xiamenair.com , jfk_handling@xiamenair.com |
Lost/Delayed/Damaged Baggage
- For any query/complaint relatd to lost/delayed/damaged baggage, you can contact the customer support.
- If your baggage is not found within 21 days, then it will be considered as lost.
- If your baggage is lost and delayed then you have to report it to your arrival airport.
- For more information, please read .
Global Contact Details
Mailing Address
Xiamen Airlines,
321 Donghuang Road,
Xiamen, PR China
Tel: +86-592-5739888
Fax: +86-592-5739777
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