Website
Install App
Toll Free Numbers
1-888-688-8813
(For Customer Support,)
IVRS Menu: 1-888-688-8813
- Press 1: For ticket pricing reservation.
- Press 2: For ticket change and refund.
- Press 3: For person with disability needing extra assistance.
- customer.care@hnair.com (For Customer Care)
Quick Link
Delayed/Lost/Damaged Baggage
- For any query/complaint related to delayed/lost/damaged baggage, you can contact the customer support.
- If your luggage does not arrive at the destination with your flight please go to the baggage inquiry counter before leaving the airport.
- If the checked baggage does not arrive at the destination with your flight due to airline's reasons then Hainan Airlines will provide temporary living expense compensation.
- You can report your delayed/lost/damaged baggage through this Form .
- For more information, please read .
Global Hotline Numbers
Timing: 24 Hours (Same For All)
| Sr No. | Region | Applicable countries/regions | Contact No. |
|---|---|---|---|
| 1 | Europe/Asia | Netherlands, France, Spain, Switzerland, United Kingdom, Germany, Belgium, Denmark, Portugal, Sweden, Poland, Czech Republic, Slovakia, Finland, Israel, Austria |
+800-876-89999 |
| 2 | Oceania | Australia | +800-876-89999, +11-800-876-89999 |
| 3 | Global | International Area and Hong Kong, Macao, and Taiwan Regions of China | (+86) 95339, (+86-898) 95339 |
Global Contact Details
America
| Sr. No. | Country/City | Contact Details | Working Hours |
|---|---|---|---|
| 1 | Toronto | 001-437-561-5885 | Mon-Fri 9:00-17:00 (EST) (Excl. weekends & statutory holidays) |
| 2 | Vancouver | 001-437-561-5885 | Mon-Fri 9:00-17:00 (EST) (Excl. weekends & statutory holidays) |
| 3 | United States | +1 (857) 488-5190 | Mon-Fri 09:00-17:00 |
| 4 | Mexico | Customer Service: +52 56 6145 2671 | Mon-Fri 9:00-17:00 (Mexico City local time) (Excl. weekends & holidays) |
Europe
| Sr. No. | City/Country | Contact Details | Working Hours |
|---|---|---|---|
| 1 | Italy | 0039 3242885387, 3475902343 | Mon-Fri 9:00-12:00; 12:30-17:00 (Excl. weekends & public holidays) |
| 2 | United Kingdom | 07421356783 | Mon-Fri 9:00-12:00; 12:30-17:00 (Excl. weekends & public holidays) |
| 3 | Brussels | 0032-27533030 | Mon-Fri 9:00-17:00 (Excl. weekends & public holidays) |
| 4 | Berlin | (0049)1756731114 | Mon-Fri 8:30-12:30; 13:00-17:00 (Excl. weekends & public holidays) |
| 5 | Paris | 0033 681665641 | Mon-Fri 9:00-12:00; 13:00-17:00 (Excl. weekends & public holidays) |
| 6 | Belgrade | Address: Trg prijateljstva Srbije i Kine 4, Novi Beograd, SerbiaPhone: 00381-698072662 | Weekdays 09:00-17:00 (UTC+1) |
| 7 | Dublin | +353 892020230, +353 870344886 | 9:00-17:00 (Mon, Wed, Fri); Winter: UTC+0, Summer: UTC+1 |
| 8 | Madrid | (00)34-910052001 | Mon-Fri 08:30-13:00; 14:00-17:00 (Excl. weekends & public holidays) |
| 9 | Vienna | 0043-665-65149334, 0043-676-9513678 | Weekdays 8:30-12:30; 13:00-17:00 |
| 10 | Prague | +420702151777 | Mon-Fri 9:00-12:00; 12:30-17:00 (Excl. weekends & public holidays) |
| 11 | Moscow | 007-495-6600555 Address: Office 335, 3rd Floor, Shopping Center Druzhba, Moscow |
Weekdays 09:00-18:00 |
| 12 | St. Petersburg | Address: Office 530, 5th Floor, Efimova Street 4A, St. PetersburgPhone: 007-812-3746898 | Weekdays 09:00-18:00 (UTC+3) |
Asia & Pacific
| Sr. No. | Country/City | Contact Details | Working Hours |
|---|---|---|---|
| 1 | Japan | Tokyo: 0081-3-6269-9689 Osaka: 0081-6-6264-1787, 1788 | Weekdays: 9:30-18:30 (UTC+9) |
| 2 | Thailand | Address: Chamchuri Square Building, 24th Floor, Room 24001, BangkokPhone: +66 020072244 | Weekdays: 08:30-12:00, 13:00-17:30 (UTC+7) |
| 3 | Jakarta | +62 81802998888 | Mon-Fri 9:00-18:00 (Indonesia Time) |
| 4 | Chinese Taipei | 00886-2-27139555 | Weekdays: 09:00-12:00, 13:30-18:00 |
| 5 | Australia | +61 436868878, +61 432183811 | Mon-Fri 9:00-12:00 , 13:00-17:00 (Excl. weekends & public holidays) |
| 6 | Auckland | 24-hr Hotline: (+86) 95339, (+86-898) 95339 (International charges apply) | 24-hour service |
Middle East & Africa
| Sr. No. | Country/City | Contact Information | Working Hours |
|---|---|---|---|
| 1 | UAE / Dubai | Phone: 00971-585009290 Address: 5Eb-844, Dafza, Dubai, Uae |
Weekdays: 09:00-16:00 |
| 2 | Tel Aviv | +97236235688 | Sunday-Thursday: 09:00-16:00 (Israel local time) |
| 3 | Cairo | 0020 1099294106 | Sunday-Thursday: 09:00-16:00 (Excl. local weekends & holidays) |
| 4 | Saudi Arabia | +966 538511838 | Sunday-Thursday: 08:30-17:00 (Local time) |
| For more information | |||
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