Website
Install App
Toll Free Numbers
1-866-435-9526
(For Contact Support)
Quick Link
Lost/Delayed/Damaged Baggage
- For any query/complaint related to Lost/Delayed/Damaged Baggage, you can contact the customer support.
- If you baggage is delayed then you have to report it at the airport within 7 days.
- You can also WhatsApp at +57 318 8449482 for Lost/Delayed/Damaged Baggage query.
- For more information, please read .
Cargo Offices
Global Contact Details
For WhatsApp Support: +56 9 68250850
| Sr. No. | Company | Contact No. |
|---|---|---|
| North America | ||
| 1 | Canada | 1 888 235 9826 |
| 2 | United States | 1 866 435 9526 |
| 3 | Mexico | Customer service: 01 800 272 0330 From outside the country: +52 55 5091 3165 |
| Central America and the Caribbean | ||
| 4 | Aruba | Customer service: +56 2 2579 8832 |
| 5 | Cuba | +1703 621 7414 |
| 6 | Dominican Republic | +1 829 9544064 |
| 7 | Costa Rica | +506 25397432 |
| South America | ||
| 8 | Argentina | Customer Service: 08003459410 From outside the country: +54 11 5199 1441 |
| 9 | Bolivia | Customer service: 59150156731 From outside the country: 56 2 2579 8835 |
| 10 | Brazil | Sales and Service Center: 0300 570 5700, From outside the country : +55 11 4002 5700 Passengers with hearing or speech impairments: 0800 055 5500 Customer Service: 0800 0123 200 From outside the country: +55 11 2820 4816 From State Capitals: 4002 5700 |
| 11 | Chile | Customer service: 600 526 2000 From outside the country: +56 2 2579 8990 |
| 12 | Colombia | +57- 601 - 5185800 From outside Bogota: 018000949490 From cell phones: 601 - 5185800 |
| 13 | Ecuador | +593 2342 9700 |
| 14 | Paraguay | Customer service: 595 2145 1535 From outside the country: +56 2 2579 8826 |
| 15 | Peru | +51 1 2138200 |
| 16 | Uruguay | Customer service: 000 4019 0223 From outside the country: +56 2 2579 8964 |
| Europe | ||
| 17 | Germany | Customer service: 0 800 627 0976 From outside the country: +49 69 8679 9099 |
| 18 | Spain | Customer service: 800000304 From outside the country: +56 2 2579 8965 |
| 19 | France | Customer service: 0 185 148 725 From outside the country: +33 1 8514 8725 |
| 20 | Italy | Customer service: 496986799099 From outside the country: +33185148032 |
| 21 | Portugal | Customer service: 800 208 786 From outside the country: +33 1 8514 8032 |
| 22 | United Kingdom | Customer service: 0800 026 0728 From outside the country: +44 800 026 0728 |
| Africa | ||
| 23 | South Africa | Customer service : 0118 446 163 From outside the country: +27 118 446 163 |
| Oceania | ||
| 24 | Australia | Customer service: 1 800 126 038 From outside the country : +61 1 800 126 038 |
| 25 | New Zealand | Customer service: 0 800 700 647 From outside the country: +56 2 2579 8837 |
| 26 | Tahiti | Customer service: 33 1 85 14 81 55 From outside the country: +33 1 85 14 81 55 |
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