Website
Toll Free Numbers
1-877-317-1273
(For Customer Support)
1-877-381-4692
(Alternate Customer Support)
IVRS Menu: 1-877-317-1273 / 1-877-381-4692
- Press 1: If You Are a Travel Advisor
- Press 2: If You Are a Consumer
- Press *: To Search the Company Directory
- Press 9: If You Are a Guest, Experiencing a Emergency for a Cruise in Next Two Days
- info@windstarcruises.com (For General Information)
Quick Link
Important Contact Details
| Sr No. | Department / Service | Contact Detail | Timing |
|---|---|---|---|
| 1 | Reservations | 866-851-4042 | Mon-Fri: 8am-10pm, Sat: 9am-7:30pm, Sun: 10am-6:30pm |
| 2 | Worldwide Travel Assistance | +1 877-303-5909 (Within USA/Canada), +1 516-342-4594 (Outside USA/Canada) | 24/7 |
| 3 | Accessibility - Windstar Access Desk | 855-888-7785, accessdesk@windstarcruises.com | Mon-Fri: 8am-10pm, Sat: 9am-7:30pm, Sun: 10am-6:30pm |
| 4 | Loyalty Program & Post-Cruise Guest Services | guestrelations@windstarcruises.com | Mon-Fri: 9am-7pm |
| 5 | Travel Agent Information & Reservations | 866-851-4042, 786-685-3089 (Fax) | Mon-Fri: 8am-10pm, Sat: 9am-7:30pm, Sun: 10am-6:30pm |
| 6 | Brochures & Promotional Material | 800-824-8636 (U.S. & Canada) | - |
| 7 | Charter & Incentive Sales | 800-628-3354, 786-685-3012 (Fax) chartersandincentives@windstarcruises.com | - |
| 8 | Air-Sea Department | 866-851-4042 | - |
| 9 | Xanterra Parks & Resorts® (Parent Company) | 303-600-3400, 303-600-3600 (Fax) | - |
| 10 | Airline Delays | +1 855-650-9058, +1 206-733-2991 (Emergency Use Only) | Mon-Fri: 8am-10pm, Sat: 9am-7:30pm, Sun: 10am-6:30pm |
| 11 | Windstar Vacation Planners | 1-855-650-9058, 786-685-3089 (Fax) | |
| 12 | Emergency Phone Numbers | +1 855-650-9058, +1 206-733-2704, 206-733-2991 (Outside These Hours) | Mon-Fri: 8am-10pm, Sat: 9am-7:30pm, Sun: 10am-6:30pm |
| 13 | National Passport Information Center | 877-487-2778 | - |
| 15 | Corporate Information | 786-685-3337 |
Refund & Cancellation
- For any query/complaint regarding refund and cancellation you can contact at customer support team.
- You can cancel your cruises if windstar delays your cruise for more than 3 calender days.
- For refund you can contact at +1 855-650-9058 within 90 days of the date of your delayed or cancelled cruise.
- For more information, please read .
Offices Contact Details
| Sr No. | Country | Company | Contact No. | |
|---|---|---|---|---|
| 1 | Argentina | Discover the World Argentine | +54-11-5274-1600 | patricio@discovertheworld.com.ar |
| 2 | Australia | Travel the World | +61-2-8296-7077 | sales@windstar.com.au |
| 3 | Switzerland | Delphi Reisen AG | +41-44-718-48-88 | nnoser@delphitravel.ch |
| 4 | Bahrain | Cruise Master | +971-4-299-9223 | sales@cruisemaster-me.com |
| 5 | Belgium | Captain Cruise | +32-2-808-0855 | info@captaincruise.be |
| 6 | Chile | Pacific Reps S.A. | +562-2334-7000 | aaraya@pacificreps.cl |
| 7 | Brazil | Qualitours Agencia de Viagens e Turismo LTDA | +55 11 21757703 | joaopedro@qualitours.com.br |
| 8 | Colombia | Crusalia S.A. | +57 601 329-6319 | reservaciones@crusalia.com |
| 9 | Costa Rica | Crusalia S.A. | +506 4052-5330 | reservaciones@crusalia.com |
| 10 | Cyprus | Century Travel | +357 26205200 | info@centurycyprus.com |
| 11 | Czechia | Discover the World | +420-223-312-186 | barbora_komurkova@discovertheworld.biz |
| 12 | Denmark | Nordic Cruise GSA | +45 70 200 400 | jbs@cruisegsa.com |
| 13 | Ecuador | Discover the World | +593 23 819 9880 | rocio.dediaz@discovertheworld.co |
| 14 | Egypt | Discover the World | +971-50-553-4503 | lakshmi.durai@discovertheworld.co |
| 15 | Finland | Nordic Cruise GSA | +45 70 200 400 | jbs@cruisegsa.com |
| 16 | French Polynesia | Tahiti Nui Travel | +689 40 46 42 00 | ticketing@tahitinuitravel.pf |
| 17 | Germany | Unlimited Cruises | +49-06103-70646-0 | info@unlimited-cruises.com |
| 18 | Greece | Century Travel | +357 26205200 | info@centurycyprus.com |
| 19 | Hong Kong | Sightseers (HK) Limited | +852-2850-6168 | cruise@sightseers.com.hk |
| 20 | Hungary | Discover the World | +361783-3083 | istvan.kuti@discovertheworld.hu |
| 21 | Iceland | Nordic Cruise GSA | +45 70 200 400 | jbs@cruisegsa.com |
| 22 | India | STIC Travel Group | +91-124-459-5300 | sanjay@sticgroup.com |
| 23 | Indonesia | Jebsen Travel & Tours | +60-3-2148-5583 | cruise@jebsen.com.my |
| 24 | Italy | Gioco Viaggi S.R.L. | +390105531169 | booking@giocoviaggi.com |
| 25 | Japan | Seven Seas Relations | +81-3-6869-7117 | operator@windstarcruises.jp |
| 26 | Jordan | Discover the World | +971-50-553-4503 | lakshmi.durai@discovertheworld.co |
| 27 | Kuwait | Cruise Master | +971-4-299-9223 | sales@cruisemaster-me.com |
| 28 | Lebanon | Discover the World | +971-50-553-4503 | lakshmi.durai@discovertheworld.co |
| 29 | Macau | Sightseers (HK) Limited | +852-2850-6168 | cruise@sightseers.com.hk |
| 30 | Malaysia | Jebsen Travel & Tours | +60-3-2148-5583 | cruise@jebsen.com.my |
| 31 | Malta | Compass Travel | +356 2701 5813 | diane@compasstravel.com.mt |
| 32 | Mexico | Excelencia En Cruceros | +55-41-61-60-42 | info@excelenciaencruceros.com.mx |
| 33 | Monaco | TMG Cruises | +377 97 98 41 31 | contact@tmg-cruises.com |
| 34 | Netherlands | Captain Cruise | +31 88 501 8501 | info@captaincruise.nl |
| 35 | New Zealand | Francis Travel Marketing | +64-9-489-1363 | susan@francistravelmarketing.co.nz |
| 36 | Norway | Nordic Cruise GSA | +45 70 200 400 | jbs@cruisegsa.com |
| 37 | Oman | Cruise Master | +971-4-299-9223 | sales@cruisemaster-me.com |
| 38 | Panama | Crusalia S.A. | +507 838-6006 | reservaciones@crusalia.com |
| 39 | Paraguay | Discover the World - Argentina | +54-11-5274-1600 | patricio@discovertheworld.com.ar |
| 40 | Peru | Pacific Reps S.A. | +56-2-2334-7000 | rwatkinson@pacificreps.cl |
| 41 | Portugal | Un Mundo de Cruceros | +351 210 329 444 | geral@unmundodecruceros.com |
| 42 | Puerto Rico | First Class Services, Inc. | +1-787-722-8536 | mtoste@firstclasspr.com |
| 43 | Qatar | Cruise Master | +971-4-299-9223 | sales@cruisemaster-me.com |
| 44 | Romania | Croaziere | +40-264-593772 | info@croaziere.net |
| 45 | Saudi Arabia | Cruise Master | +971-4-299-9223 | sales@cruisemaster-me.com |
| 46 | Singapore | Jebsen Travel & Tours | +60-3-2148-5583 | cruise@jebsen.com.my |
| 47 | Slovakia | Discover the World | +420-223-312-186 | barbora_komurkova@discovertheworld.biz |
| 48 | South Africa | Cruises International | +27 11-327-0327 | reservations@cruises.co.za |
| 49 | South Korea | Cruise International | +82-2-775-0100 | sales@cruise.co.kr |
| 50 | Spain | Un Mundo de Cruceros | +34 93 412 51 37, +34 91 542 76 63 | comercial@unmundodecruceros.com |
| 51 | Sweden | Nordic Cruise GSA | +45 70 200 400 | jbs@cruisegsa.com |
| 52 | Switzerland | Delphi Reisen AG | +41-44-718-48-88 | nnoser@delphitravel.ch |
| 53 | Thailand | World Travel Designer | +66-922-535-493 | theworldtraveldesigner@gmail.com |
| 54 | Taiwan | Europa Travel Service | +886-2-2511-8899 | sales@euro.com.tw |
| 55 | Turkey | Naviosa Travel | +90 (216) 355 14 65 | tolgar.biyikli@naviosa.com |
| 56 | United Arab Emirates | Cruise Master | +971-4-299-9223 | sales@cruisemaster-me.com |
| 57 | United Kingdom | The Cruise Line | +44 (0) 808 258 7943 | windstaruk@cruiseline.co.uk |
| 58 | Uruguay | Discover the World - Argentina | +54-11-5274-1600 | patricio@discovertheworld.com.ar |
| 59 | Venezuela | Representaciones High Class, C.A. | +58-412-321-1983 | info@rephighclass.com |
| 60 | West Balkans | Discover the World | +381-11-243-50-64 | nikola.dudukovic@discovertheworld.rs |
Address
Windstar Cruises
8400 NW 36th St. Suite 520
Doral,
FL 33166
Fax: 786-685-2823
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