Office of the Comptroller of the Currency (OCC) Contact No. 1-800-613-6743

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Toll Free Numbers

1-800-613-6743 (For Customer Support)

Email

  • consumercomplaints@occ.treas.gov (Official Complaint Email)

Important Contact Details

Sr.No. Service Contact Details
1

TDD No. - Telecommunications Device for the Deaf

 (713) 658-0340
2 TTY - Text Telephone Service (800) 877-8339

Consumer Complaints

  • For any query/complaint you can call at 1 (800) 613-6743 (Mon-Fri, 8am-8pm ET) or you can mail at consumercomplaints@occ.treas.gov
    If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
    Address: OCC Customer Assistance Group, P. O. Box 53570, Houston, TX 77052
    Fax No.: (713) 336-4301

Community Bank Regional Offices Contact Details

Sr.No. Office Contact No. Address
1 Alexandria Office (320) 759-3972 123 3rd Ave. E, Suite 400 Alexandria, MN 56308
2 Atlanta Office (770) 280-4400 3 Ravinia Dr, Suite 400 Atlanta, GA 30346
3 Billings Office (406) 371-4452 490 N. 31st St., Suite 220 Billings, MT 59101
4 Birmingham Office (205) 510-7050 3595 Grandview Parkway, Suite 655 Birmingham, AL 35243
5 Boston Office (857) 415-3400 75 Federal Street, Suite 805 Boston, MA 02110
6 Charlotte Office (704) 350-4800 101 South Tryon Street, Suite 400 Charlotte, NC 28280
7 Chicago (Downers Grove) Office (331) 777-8300 2001 Butterfield Road, Suite 400 Downers Grove, IL 60515
8 Chicago (Downtown) Office (312) 360-8800 425 South Financial Place, Suite 1700 Chicago, IL 60605
9 Cincinnati Office (513) 337-9484 4555 Lake Forest Drive, Suite 520 Blue Ash, OH 45242
10 Cleveland Office (216) 416-0600 200 Public Square, Suite 1610 Cleveland, OH 44114
11 Columbus Office (614) 356-3703 655 Metro Place South, Suite 625 Dublin, OH 43017
12 Dallas Office (214) 720-0656 1700 Pacific Ave, Suite 3600 Dallas, TX 75201
13 Dallas/Fort Worth (Irving) Office (972) 277-9500 225 E John Carpenter Fwy, Suite 900 Irving, TX 75062
14 Denver Office (720) 475-7500 Independence Plaza 1050 17th Street, Suite 1500 Denver, CO 80265
15 Detroit (Southfield) Office (248) 727-2910 26877 Northwestern Hwy, Suite 411 Southfield, MI 48033
16 Edison Office (732) 650-3300 91 Fieldcrest Avenue, Suite A-30 Edison, NJ 08837
17 Fargo Office (701) 552-4603 3211 Fiechtner Drive, SW, Suite 530 Fargo, ND 58103
18 Houston Office (713) 336-4200 Two Houston Center, 909 Fannin Street, Suite 1900 Houston, TX 77010
19 Indianapolis Office (317) 616-2402 8777 Purdue Road, Suite 105 Indianapolis, IN 46268
20 Jacksonville Office (904) 248-4205 8375 Dix Ellis Trail, Suite 403 Jacksonville, FL 32256
21 Kansas City (Overland Park) Office (913) 401-4303 7101 College Blvd, Suite 1600 Overland Park, KS 66210
22 Little Rock Office (501) 707-6400 1401 West Capitol Avenue, Suite 350 Little Rock, AR 72201
23 Longview Office (903) 252-3800 1800 West Loop 281, Suite 306 Longview, TX 75604
24 Los Angeles Office (818) 539-8909 550 North Brand Blvd, Suite 500 Glendale, CA 91203
25 Louisville Office (502) 883-7054 10200 Forest Green Blvd., Suite 501 Louisville, KY 40223
26 Lubbock Office (806) 412-4112 5001 West Loop 289, Suite 250 Lubbock, TX 79414
27 Miami Office (305) 702-3210 9850 NW 41 St., Suite 260 Miami, FL 33178
28 Milwaukee Office (309) 407-7508 1200 North Mayfair Road, Suite 2000 Wauwatosa, WI 53226
29 Minneapolis Office (612) 355-1465 Two22 South 9th Street, Suite 800 Minneapolis, MN 55402
30 Nashville (Brentwood) Office (615) 238-9000 320 Seven Springs Way, Suite 310 Brentwood, TN 37027
31 New Orleans (Metairie) Office (504) 434-3970 3850 N Causeway Blvd, Suite 1330 Metairie, LA 70002
32 New York Office (212) 790-4020 7 Times Square, 10th Floor New York, NY 10036
33 Oklahoma City Office (405) 529-5701 301 NW 63rd Street, Suite 490 Oklahoma City, OK 73116
34 Omaha Office (402) 513-4197 13710 FNB Parkway, Suite 110 Omaha, NE 68154
35 Peoria Office (309) 407-7481 211 Fulton Street, Suite 600 Peoria, IL 61602
36 Philadelphia (Trevose) Office (215) 494-7700 1150 Northbrook Drive, Suite 303 Trevose, PA 19053
37 Pittsburgh Office (412) 702-0400 4075 Monroeville Boulevard, Building 2, Suite 430 Monroeville, PA 15146
38 Roanoke Office (540) 759-3800 4419 Pheasant Ridge Road, 3rd Floor, Suite 300 Roanoke, VA 24014
39 San Antonio Office (210) 780-7000 10001 Reunion Place, Suite 250 San Antonio, TX 78216
40 San Diego Office (760) 710-0134 1925 Palomar Oaks Way, Suite 202 Carlsbad, CA 92008
41 San Francisco Office (415) 805-3000 3 Embarcadero Center, Promenade Level P-5 San Francisco, CA 94111
42 Santa Ana Office (714) 796-4700 1551 North Tustin Ave, Suite 1050 Santa Ana, CA 92705
43 Seattle Office (206) 829-2602 101 Stewart St., Suite 1010 Seattle, WA 98101
44 Sioux Falls Office (605) 809-4134 4900 S. Minnesota Avenue, Suite 300 Sioux Falls, SD 57108
45 St. Louis Office (314) 236-2333 500 N. Broadway, Suite 1700 St. Louis, MO 63102
46 Syracuse Office (315) 728-7000 5000 Brittonfield Parkway, Suite A132 East Syracuse, NY 13057
47 Tampa Office (813) 284-3180 4042 Park Oaks Blvd., Suite 240 Tampa, FL 33610
48 Tulsa Office (918) 505-4500 8282 South Memorial Drive, Suite 300 Tulsa, OK 74133
49 Washington, D.C. Office (202) 649-6800 400 7thStreet, SW Washington, DC 20219
50 Wichita Office (316) 361-5101 2959 N. Rock Road, Suite 510 Wichita, KS 67226

Department Contact Details

Sr.No. Designation Contact No.
Chief Counsel's Office
1 Senior Deputy Comptroller and Chief Counsel (202) 649-5400
2 Deputy Chief Counsel (202) 649-5400
Office of the Chief National Bank Examiner
3 Senior Deputy Comptroller and Chief National Bank Examiner (202) 649-5420
Office of Enterprise Governance and the Ombudsman
4 Senior Deputy Comptroller for Enterprise Governance and Ombudsman, and Chief Risk Officer (202) 649-5530

Financial Institutions Address

Sr.No. Bank Name Address
Regional and Midsize Financial Institutions
1 ADP Trust Company, NA 800 Delaware Avenue, Suite 602 Wilmington, DE 19801
2 AIG FSB 503 Carr Road, Suite 130 Wilmington, DE 19809
3 American Express National Bank 7 Times Square, New York, NY 10036
4 Associated Banc-Corp 433 Main Street Green Bay, WI 54301
5 Axos Bank 4350 La Jolla Village Drive, Suite 140 San Diego, CA 92122
6 BankUnited, Inc. 14817 Oak Lane Miami Lakes, FL 33016
7 Bessemer Trust Company of California, NA 101 California Street, Suite 2500 San Francisco, CA 94111
8 Bessemer Trust Company of Delaware, NA 20 Montchanin Road, Suite 1500 Wilmington, DE 19807
9 Bessemer Trust Company, NA 1271 Avenue of the Americas, 46th Floor New York, NY 10020
10 BlackRock Inc. 400 Howard Street San Francisco, CA 94105
11 BNY Mellon, NA One Mellon Bank Center 500, Grant St. Pittsburgh, PA 19000
12 BOK Financial Corporation 1 Williams Center Tulsa, OK 74172
13 Brown Brothers Harriman Trust Company of Delaware, NA 1013 Centre Road, Suite 101 Wilmington, DE 19805
14 Brown Brothers Harriman Trust Company, NA 140 Broadway New York, NY 10005
15 Capital Bank & Trust Company 6455 Irvine Center Drive Irvine, CA 92618
16 Cedar Hill National Bank 9401 Southern Pine Blvd. Charlotte, NC 28273
17 Cenlar Capital Corporation 7 Graphics Drive Ewing, NJ 08628
18 Chilton Trust Company, NA 396 Royal Palm Way Palm Beach, FL 33480
19 CIBC National Trust Company 3290 Northside Parkway, 7th Floor Atlanta, GA 30327
20 Citizens Bank N.A. (Providence) 1 Citizens Plaza, Suite 602, Mail Stop: RC0-602 Providence, RI 02903
21 Citizens Bank N.A. (Westwood) 200 Station Drive Westwood, MA 02900
22 City National Bank of Florida 25 West Flagler Street Miami, FL 33130
23 ClearPoint Federal Bank & Trust 100 Progress Drive Batesville, IN 47006
24 Comerica Bank & Trust, NA 101 North Main Street, Suite 200 Ann Arbor, MI 48106
25 Computershare Trust Company NA 150 Royall Street Canton, MA 02021
26 Country Trust Bank 1705 North Towanda Avenue Bloomington, IL 61701
27 Credit First National Association 6275 Eastland Road Brook Park, OH 44142
28 Credit One Bank, National Association 585 Pilot Road Las Vegas, NV 89119
29 D.A. Davidson Trust Company 8 Third Street North Great Falls, MT 59401
30 Deutsche Bank National Trust Company 1999 Avenue of the Stars, 9th Floor, North Tower Los Angeles, CA 90067
31 Deutsche Bank Trust Company, NA 1 Columbus Circle New York, NY 10019
32 DSRM National Bank 5600 Wyoming Blvd., NE Albuquerque, NM 87109
33 Edward Jones Trust Company 12555 Manchester Road St. Louis, MO 63131
34 EverBank 301 West Bay Street Jacksonvile, FL 32202
35 Evercore Trust Company 300 Delaware Avenue, Suite 1225 Wilmington, DE 19801
36 Everence Trust Company 1110 North Main Street Goshen, IN 46528
37 F.N.B. Corporation One North Shore Center Pittsburgh, PA 15212
38 FDS Bank 9111 Duke Boulevard Mason, OH 45040
39 Fidelity Personal Trust Company FSB 245 Summer Street, 5th Floor Boston, MA 02210
40 Fifth Third Bank 38 Fountain Square Plaza, 10906M Cincinnati, OH 45263
41 First American Trust, FSB 5 First American Way, Third Floor Santa Ana, CA 92707
42 First Community Trust, NA 3385 Hillcrest Road, Suite 100 Dubuque, IA 52002
43 First Financial Trust 351 Main Street Wakefield, MA 01880
44 First National of Nebraska, Inc. 1620 Dodge Street Omaha, NE 68197
45 Flagstar 7 Times Square New York, NY 10036
46 Fulton Bank, NA One Penn Square, P.O. Box 4887 Lancaster, PA 17602
47 Hightower Trust Company, NA 4400 Post Oak Parkway, Suite 2600 Houston, TX 77027
48 Huntington National Bank 17 S. High Street Columbus, OH 43215
49 KeyBank, N.A. 127 Public Square, Mail Code OH-01-27-1006 Cleveland, OH 44114
50 Legacy Trust Company, NA 1415 Louisiana Street, Suite 1900 Houston, TX 77002
51 Members Trust Company 14055 Riveredge Drive, Suite 525 Tampa, FL 33637
52 MidFirst Bank 501 NW Grand Blvd. Oklahoma City, OK 73188
53 National Advisors Trust Company 800 East 101st Terrace, Suite 300 Kansas City, MO 64131
54 Nationwide Trust Company, FSB One Nationwide Plaza, 1-14-401 Columbus, OH 43215
55 Neuberger Berman Trust Company NA 919 N. Market Street, Suite 506 Wilmington, DE 19801
56 Neuberger Berman Trust Company, NA 1290 Avenue of the Americas, 23rd Fl New York, NY 10104
57 New Covenant Trust Company, NA 200 East 12th Street Jeffersonville, IN 47130
58 Northwestern Mutual Wealth Management 720 East Wisconsin Avenue Milwaukee, WI 53202
59 Old National Bancorp 1 Main Street Evansville, IN 47708
60 Peak Trust Company, NA 3000 A Street, Suite 2000 Anchorage, AK 99503
61 Plante Moran 3000 Town Center, Suite 100 Southfield, MI 48037
62 Principal Bank 655 9th St. Des Moines, IA 50309
63 Private Trust Company NA 1422 Euclid Avenue Cleveland, OH 44115
64 Prudential Bank & Trust FSB 280 Trumbull Street Hartford, CT 06103
65 Raymond James Trust, NA 800 Carillon Parkway St. Petersburg, FL 33716
66 Rockefeller Trust Company, NA 45 Rockefeller Plaza, Fifth Floor New York, NY 10111
67 Securian Trust Company, NA 401 Robert Street North St. Paul, MN 55101
68 Security National Trust Company 1300 Chapline Street Wheeling, WV 26003
69 SEI Private TC One Freedom Valley Drive Oaks, PA 19456
70 SouthState Bank, NA 1101 First Street South Winter Haven, FL 33880
71 State Street Bank & Trust Company NA 300 Park Avenue New York, NY 10022
72 State Street Bank and Trust Company of California, NA 46 Discovery Irvine, CA 92618
73 Stifel Trust Company Delaware, NA Two Greenville Crossing, 4001 Kennett Pike, Suite 220 Greenville, DE 19807
74 Stifel Trust Company, NA 501 North Broadway, St. Louis, MO 63102
75 Synchrony Bank 777 Long Ridge Road, Building F, 1st Floor Stamford, CT 06902
76 Synovus Trust Company NA 1148 Broadway Columbus, GA 31901
77 TCM Bank, National Association 2701 North Rocky Pointe Drive Tampa, FL 33607
78 The Bank of New York Mellon Trust Company, NA 333 South Hope Street, Suite 2525 Los Angeles, CA 90071
79 The Glenmede Trust Company NA 1650 Market Street, Suite 1200 Philadelphia, PA 19103
80 The Goldman Sachs Trust Company NA 200 Bellevue Parkway, Suite 250 New Castle County, DE 19809
81 The Massmutual Trust Company 200 Great Pond Road, Suite 150 Windsor, CT 06095
82 The Private Trust Company NA 1422 Euclid Avenue, Suite 1130 Cleveland, OH 44115
83 The Trust Company of Toledo 1630 Timberwolf Drive Holland, OH 43528
84 Thrivent Trust Company 4321 North Ballard Road Appleton, WI 54919
85 Trustmark Corporation 248 East Capitol Street Jackson, MS 39201
86 UMB Financial Corporation 1010 Grand Blvd Kansas City, MO 64106
87 USAA 4231 Bluemel Road San Antonio, TX 78288
88 Valley National Bancorp 1455 Valley Road Wayne, NJ 07055
89 Vanguard National Trust Company NA 100 Vanguard Boulevard Malvern, PA 19355
90 Webster Financial Corporation 137 Bank Street Waterbury, CT 06702
91 Wellington Trust Company NA 280 Congress Street Boston, MA 02210
92 Wheaton College Trust Company, NA 501 College Avenue Wheaton, IL 60187
93 Wilmington Trust, NA Rodney Square North, 1100 North Market Street Wilmington, DE 19801
94 Wintrust Financial Corporation 9700 West Higgins Road Rosemont, IL 60018
95 Wsfs Financial Corporation 500 Delaware Avenue Wilmington, DE 19801
96 Zions Bancorporation 1 South Main Street Salt Lake City, UT 84133
Large and Global Financial Institutions
97 Bank of America, N.A. 201 North Tryon Street Charlotte, NC 28202
98 BMO Bank, N.A. 320 S. Canal St Chicago, IL 60606
99 Capital One, N.A. 1600 Capital One Drive McLean, VA 22102
100 Citibank, N.A. 7 Times Square, New York, NY 10036
101 City National Bank 350 S Grand Avenue, 11th floor Los Angeles, CA 90071
102 HSBC Bank USA, N.A. 7 Times Square New York, NY 10036
103 International Banking Supervision 7 Times Square New York, NY 10036
104 JP Morgan Chase Bank, N.A. 7 Times Square New York, NY 10036
105 Morgan Stanley Bank, N.A. 7 Times Square New York, NY 10036
106 MUFG 7 Times Square New York, NY 10036
107 PNC Bank, N.A. 1 PNC Plaza, 16th Floor, 249 Fifth Avenue, Mailstop: P1-POPP-16-A Pittsburgh, PA 15222
108 Royal Bank of Canada 7 Times Square, New York, NY 10036
109 Santander Bank, N.A. 75 State Street, 3rd Floor Boston, MA 02109
110 TD Bank, N.A. 3000 Atrium Way, 4th Floor, Suite 400B, Mail Code: NJ5-335-40B Mount Laurel, NJ 08054
111 U.S. Bank, N.A. U.S. Bancorp Center, 800 Nicollet Mall, 7th Floor, BC-MN-H7RS Minneapolis, MN 55402
112 Wells Fargo Bank, N.A. (East) Three Wells Fargo Center, 401 S Tryon Street, 22nd Floor Charlotte, NC 28202
113 Wells Fargo Bank, N.A. (San Francisco) 343 Sansome St., 11th Floor, Suite 1150, MAC A0163-110 (postal mail) San Francisco, CA 94111, (94104 FedEx zip)

Headquarters

Office of the Comptroller of the Currency
400 7th St. SW Washington, DC 20219
Contact No.: (202) 649-6800, (202) 649-6870

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