Website
Toll Free Numbers
1-800-832-6352
(For Contact Support)
IVRS Menu:
- Press 1: For airline reservations, departure and arrival , badging and customer service
- Press 2: For directions to the airport
- Press 3: For parking information
- Press 4: For ground transportation and car rental information
- Press 5: For lost and found information
- Press 6: For employment information
- Press 7: For department of aviation office hours and location
- Press 0: For operator assistance
Quick Links
Important Contact Details
| Sr.No. | Service | Contact/Email |
|---|---|---|
| 1 | TSA Assistance | 855-787-2227 |
| 2 | For airport-related accessibility services, comments, or complaints | 773-894-3728, ORD_ADAcoordinator@cityofchicago.org , Mon-Fri, 9am-5pm CST (excluding city holidays) |
| 3 | Parking | (773) 686-7530, ORDparking@cityofchicago.org , parking@flychicago.com |
| 4 | Employee Parking/Contractor Parking | 773-894-8070, ParkingPassOffice@ord-parking.com 9am-5pm, Mon-Fri (closed on national holidays) |
| 5 | Airport Wi-Fi | (800) 880-4117 |
| 6 | Travelers Aid | (773) 894-2427, Travelersaid@heartlandhumancareservices.org Mon-Fri, 8am-9pm, Sat-Sun, 10am-9pm |
| 7 | Chapel | (773) 686-2636 |
| 8 | To book Meeting Rooms at the Hilton Chicago O'Hare Airport Hotel | (773) 686-8000, ext 1300 |
| 9 | TSA Cares | 855-787-2227 |
| 10 | Fixed Base Operators (FBO) | 773-686-7000 |
| 11 | Airport Emergency Contacts (No Flight Information) | O'Hare: (773) 894-9111 |
| 12 | FOIA Requests | CDAFOIA@CityOfChicago.org |
| 13 | First Amendment Rules and Regulations Governing Chicago's Airport System/Preservations/Subpoenas | cdalegaldocuments@cityofchicago.org |
| 14 | Mayor's Office for People with Disabilities | 312-746-5773, 312.744.7050, Fax: 312.744.3314, MOPDFeedback@cityofchicago.org |
| 15 | Administrative Provisions | 202-366-2220 |
| Shuttles and Buses | ||
| 16 | Coach USA/ Van Galder | 1-800-747-0994 |
| 17 | Lafayette Limo Inc. | 1-765-498-3828 |
| 18 | PCC/Peoria Charter Coach | 1-800-448.0572 |
| 19 | Reindeer Shuttle | 765-637-5124 |
| Taxi, Limo, Rideshare | ||
| 20 | For wheelchair accessible vehicles | 1-888-928-2227 |
| Rental Cars | ||
| 21 | Alamo | (844) 354-6962 |
| 22 | Avis |
(773) 825-4600 |
| 23 | Budget | (800) 218-7992 |
| 24 | Dollar | (800) 800-4000 |
| 25 | Enterprise | (855) 266-9289 |
| 26 | Fox | (323) 593-7485 |
| 27 | Hertz | (800) 654-3131 |
| 28 | National | (800) 367-6767 |
| 29 | Payless | (800) 729-5377 |
| 30 | ACE | (866) 551-8267 |
| 31 | Routes Car Rental | (847) 671-4000 |
| 32 | Sixt | (888) 749-8227 |
| 33 | Thrifty | (800) 847-4389 |
| Airline Lounges | ||
| 34 | United (United Club) | (866) 822-5827 (Lounge) |
| 35 | American/JAL/Iberia (Admiral's Club) | (800) 237-7971 |
| 36 | Delta (Sky Club) | (800) 221-1212 |
| United Service Organization (U.S.O.) | ||
| 37 | Terminal 2, Mezzanine Level, pre-security | (773) 686-7396, 9am-9pm |
| 38 | Terminal 3, Mezzanine Level of the Rotunda, G Concourse, post-security | (773) 601-9500, 9am-5pm |
Lost And Found
- For any query/complaint regarding lost and found you can contact at the details given below:
Sr.No. Service Contact/Email 1 O'Hare Airport Transit System (ATS) (773) 462-0400,
lost@ohareats.com2 Parking facilities Keys only: Contact Standard Parking at (773) 686-7530,
All other items: Contact Chicago Police at (773) 686-23853 Restaurants/Food service (773) 377-7804 4 Hudson News (773) 686-7535 5 Terminal 5 Customs Area (773) 686-3157 6 Public areas of the terminal (773) 686-2385 7 Rental cars (Multi-Modal Facility) (773) 462-9515 - If you have lost an item on the aircraft kindly contact your airline.
- For items left at TSA checkpoints/Security lines kindly fill this Form .
For Complaint
- For any complaint alleging disability discrimination and/or a denial of access based on disability kindly contact at the details given below:
Contact No.: (773) 894-3728
Email: ORD_ADAcoordinator@cityofchicago.org
Address: Chicago Department of Aviation - Legal
Attn: ADA Coordinator Aviation Administration Building
10510 W. Zemke Road, PO Box 66142 Chicago, IL 60666 - You can also fill this Complaint Form
- If your query is still not resolved or you are not satisfied with the resolution provided within 15 days then you can contact at the details given below:
Email: CDATitleVIcomplaints@cityofchicago.org
Address: Office of the General Counsel
Attn: ADA Complaint Appeal Officer Chicago Department of Aviation Aviation Administration Building
10510 W. Zemke Road, PO Box 66142 Chicago, IL 60666 - You can also fill this Form for complaint concerning accessibility of Airline Service (Passengers with Disabilities).
Airlines Contact Details
| Sr.No. | Airline | Contact No. |
|---|---|---|
| 1 | Aer Lingus | 1-800-474-7424 |
| 2 | AeroMexico | 1-800-237-6639 |
| 3 | Air Canada | 1-888-247-2262, Phone (TTY): 1-888-361-8071 |
| 4 | Air France | 1-800-237-2747 |
| 5 | Air India | 1-800-634-1407 |
| 6 | Air New Zealand | 1-800-262-1234 |
| 7 | Air Serbia | 1-718-725-8642, Phone (TTY): 1-888-390-9847 |
| 8 | Alaska Airlines | 1-800-252-7522 |
| 9 | All Nippon | 1-800-235-9262 |
| 10 | American Airlines | 1-800-433-7300, Phone (TTY): 1-800-543-1586 |
| 11 | Arajet | +1 (305) 404 9382 |
| 12 | Austrian Airlines | 1-800-843-0002 |
| 13 | Avelo Airlines | (346)616-9500 |
| 14 | Avianca Airlines | 1-800-284-2622, Phone (TTY): 1-866-998-3357 |
| 15 | British Airways | 1-800-247-9297, Phone (TTY): 1-866-393-0961 |
| 16 | Cathay Pacific Airways | 1-800-233-2742, Phone (TTY): 1-877-609-2233 |
| 17 | Contour Airlines | 1-888-332-6686 |
| 18 | Copa Airlines | 1-800-359-2672 |
| 19 | Delta Airlines | 1-800-221-1212 |
| 20 | Denver Air Connection (Key Lime Air) | 1-866-373-8513 |
| 21 | EVA Air | 1-847-261-9900 |
| 22 | Emirates | 1-800-777-3999, Phone (TTY): 1-888-320-1576 |
| 23 | Ethiopian Airlines | 1 -800-445-2733 |
| 24 | Etihad Airways | 1-914-303-8393 |
| 25 | Finnair | 1-877-757-7143 |
| 26 | Frontier Airlines | 1-801-401-9000 |
| 27 | ITA Airways | 1-877-793-1717 |
| 28 | Iberia Airlines | 1-800-772-4642 |
| 29 | Icelandair | 1-800-223-5500 |
| 30 | Japan Airlines (JAL) | 1-800-525-3663 |
| 31 | JetBlue | 1-800-538-2583 |
| 32 | KLM Royal Dutch | 1-800-618-0104, Phone (TTY): 1-800-831-4488 |
| 33 | Korean Air | 1-800-438-5000, Phone (TTY): 1-888-898-5525 |
| 34 | LOT Polish Airlines | 1-212-789-0970 |
| 35 | Lufthansa | 1-800-645-3880, Phone (TTY): 1-866-846-4283 |
| 36 | Qatar Airways | 1-877-777-2827, Phone (TTY): 1-877-578-2757 |
| 37 | Royal Jordanian | 1-212-949-0050 |
| 38 | SWISS | 1-833-626-0737, Phone (TTY): 1-855-254-1842 |
| 39 | Scandinavian Airlines (SAS) | 1-800-221-2350 |
| 40 | Southern Airways Express | 1-800-329-0485, Phone (TTY): 1-800-455-9880 |
| 41 | Southwest Airlines | 1-800-435-9792, Phone (TTY): 1-800-533-1305 |
| 42 | Spirit Airlines | 1-855-728-3555, Phone (TTY): 1-800-955-8771 |
| 43 | Sun Country | 1-651-905-2737 |
| 44 | TAP Air Portugal | 1- 312-912-5652 |
| 45 | Turkish Airlines | 1-800-874-8875 |
| 46 | United Airlines | 1-800-864-8331 (Domestic), 1-800-538-2929 (International), Phone (TTY): 1-800-323-0170 |
| 47 | VivaAerobus | 1-866-359-8482 |
| 48 | Volaris Airlines | 1-855-865-2747 |
| 49 | Westjet Airlines | 1-888-937-8538, Phone (TTY):1-877-952-0100 |
Address
O' Hare International Airport ,
10000 West O'Hare Ave,
Chicago, IL 60666
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